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Sales Executive, Digital Signature - Germany
Entrust, Essen
The Company: Entrust relies on curious, dedicated and innovative individuals whom anticipate the future and provide solutions for a more connected, mobile and secure world. Entrust’s technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and consumers.We Believe: Securing identities is most effective when we value all identities. We are committed to ensuring that, through diversity and inclusion, the many voices that make up our communities are heard. From unconscious bias training for managers to global affinity groups that create connections both within and across our enterprise, Entrust expects and encourages all individuals to accept and respect one another. And, of course, to be themselves.Position Overview: Evidos, an Entrust company, is an international cloud platform for digital signing and digital identification. Based in Germany.Are you enthusiastic about the opportunities that digitization brings and do you speak the language of Enterprises like no other? Then we would like to get in touch with you!As a Sales Executive you are fully responsible for further expanding Evidos' services with the focus on the German market. In this entrepreneurial role, you focus entirely on attracting large future customers in Germany. Therefore you have a major influence on all phases of the sales process. A real entrepreneurial and free sales position in which you directly contribute to the further growth of Evidos!Responsibilities:You listen, analyze and understand the problems of our potential customers. You become an expert in Consultative Selling and you are able to build a positive business case to realize internal decision-making with our (potential) customers as quickly as possible; During the sales process you are in charge and together with the Inside Sales team you ensure a smooth follow-up and settlement. You have daily contact with the right colleagues (Product, Support, IT, Legal, Compliance, Business and/or management) to ensure that the process runs as smoothly as possible. In addition, you will actively detect, analyze and prospect new markets (Enterprises).Basic Qualifications:Must be fluent in German and English. Must have a Bachelor or Master's degree. You like to explore through your expertise and enthusiasm and you easily establish collaborations;Affinity with IT / SaaS is an advantage;You have at least 3 years of sales experience, preferably in a B2B environment;You have experience in recruiting potential new customers, expanding the existing network in a comparable environment and you know how to reach a deal in the deal closing phase;You are able to communicate with all types of organizations (SMEs and Enterprises) and you have experience in contact with people in various positions such as Business Unit Managers, Purchasing Managers and Sales.What we Offer:Dynamic position in a fast growing scale-up, with various growth and development opportunities, varied work and a lot of freedom in the way you give substance to your work;Room for personal development and the possibility to follow different training courses;Daily lunch with your colleagues, monthly drinks with the team and lots of other fun outings;Company lease car, Pensionable Contributions and a telephone costs reimbursement.Working at Evidos: At Evidos we strive to make our work environment as happy and healthy as possible. We believe that recreation, proper opportunity, a healthy work-life balance and team building is important. We give our over 40+ colleagues the autonomy and opportunity to develop themselves through the many career opportunities we have. Next to work, we do lots of fun things together. An organized VR-game day, BBQ on the beach, our weekly paddle games, bouldering and even a 4-day trip to Valencia helped us create an atmosphere that is both motivating but also having fun together in a safe environment. We all value spending time together and building a trustful working relation with each other.About Evidos and Entrust: Evidos was recently acquired by Entrust, giving us a larger network that allows us to scale up in enabling trusted identities, payments and data protection. We are ready to scale from tens of thousands to millions of daily document signing transactions in the coming years. Standort Entrust, Essen
Sales Executive, Digital Signature - Germany
Entrust, Düsseldorf
The Company: Entrust relies on curious, dedicated and innovative individuals whom anticipate the future and provide solutions for a more connected, mobile and secure world. Entrust’s technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and consumers.We Believe: Securing identities is most effective when we value all identities. We are committed to ensuring that, through diversity and inclusion, the many voices that make up our communities are heard. From unconscious bias training for managers to global affinity groups that create connections both within and across our enterprise, Entrust expects and encourages all individuals to accept and respect one another. And, of course, to be themselves.Position Overview: Evidos, an Entrust company, is an international cloud platform for digital signing and digital identification. Based in Germany.Are you enthusiastic about the opportunities that digitization brings and do you speak the language of Enterprises like no other? Then we would like to get in touch with you!As a Sales Executive you are fully responsible for further expanding Evidos' services with the focus on the German market. In this entrepreneurial role, you focus entirely on attracting large future customers in Germany. Therefore you have a major influence on all phases of the sales process. A real entrepreneurial and free sales position in which you directly contribute to the further growth of Evidos!Responsibilities:You listen, analyze and understand the problems of our potential customers. You become an expert in Consultative Selling and you are able to build a positive business case to realize internal decision-making with our (potential) customers as quickly as possible; During the sales process you are in charge and together with the Inside Sales team you ensure a smooth follow-up and settlement. You have daily contact with the right colleagues (Product, Support, IT, Legal, Compliance, Business and/or management) to ensure that the process runs as smoothly as possible. In addition, you will actively detect, analyze and prospect new markets (Enterprises).Basic Qualifications:Must be fluent in German and English. Must have a Bachelor or Master's degree. You like to explore through your expertise and enthusiasm and you easily establish collaborations;Affinity with IT / SaaS is an advantage;You have at least 3 years of sales experience, preferably in a B2B environment;You have experience in recruiting potential new customers, expanding the existing network in a comparable environment and you know how to reach a deal in the deal closing phase;You are able to communicate with all types of organizations (SMEs and Enterprises) and you have experience in contact with people in various positions such as Business Unit Managers, Purchasing Managers and Sales.What we Offer:Dynamic position in a fast growing scale-up, with various growth and development opportunities, varied work and a lot of freedom in the way you give substance to your work;Room for personal development and the possibility to follow different training courses;Daily lunch with your colleagues, monthly drinks with the team and lots of other fun outings;Company lease car, Pensionable Contributions and a telephone costs reimbursement.Working at Evidos: At Evidos we strive to make our work environment as happy and healthy as possible. We believe that recreation, proper opportunity, a healthy work-life balance and team building is important. We give our over 40+ colleagues the autonomy and opportunity to develop themselves through the many career opportunities we have. Next to work, we do lots of fun things together. An organized VR-game day, BBQ on the beach, our weekly paddle games, bouldering and even a 4-day trip to Valencia helped us create an atmosphere that is both motivating but also having fun together in a safe environment. We all value spending time together and building a trustful working relation with each other.About Evidos and Entrust: Evidos was recently acquired by Entrust, giving us a larger network that allows us to scale up in enabling trusted identities, payments and data protection. We are ready to scale from tens of thousands to millions of daily document signing transactions in the coming years. Standort Entrust, Düsseldorf
Sales Executive, Digital Signature - Germany
Entrust, Munich
The Company: Entrust relies on curious, dedicated and innovative individuals whom anticipate the future and provide solutions for a more connected, mobile and secure world. Entrust’s technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and consumers.We Believe: Securing identities is most effective when we value all identities. We are committed to ensuring that, through diversity and inclusion, the many voices that make up our communities are heard. From unconscious bias training for managers to global affinity groups that create connections both within and across our enterprise, Entrust expects and encourages all individuals to accept and respect one another. And, of course, to be themselves.Position Overview: Evidos, an Entrust company, is an international cloud platform for digital signing and digital identification. Based in Germany.Are you enthusiastic about the opportunities that digitization brings and do you speak the language of Enterprises like no other? Then we would like to get in touch with you!As a Sales Executive you are fully responsible for further expanding Evidos' services with the focus on the German market. In this entrepreneurial role, you focus entirely on attracting large future customers in Germany. Therefore you have a major influence on all phases of the sales process. A real entrepreneurial and free sales position in which you directly contribute to the further growth of Evidos!Responsibilities:You listen, analyze and understand the problems of our potential customers. You become an expert in Consultative Selling and you are able to build a positive business case to realize internal decision-making with our (potential) customers as quickly as possible; During the sales process you are in charge and together with the Inside Sales team you ensure a smooth follow-up and settlement. You have daily contact with the right colleagues (Product, Support, IT, Legal, Compliance, Business and/or management) to ensure that the process runs as smoothly as possible. In addition, you will actively detect, analyze and prospect new markets (Enterprises).Basic Qualifications:Must be fluent in German and English. Must have a Bachelor or Master's degree. You like to explore through your expertise and enthusiasm and you easily establish collaborations;Affinity with IT / SaaS is an advantage;You have at least 3 years of sales experience, preferably in a B2B environment;You have experience in recruiting potential new customers, expanding the existing network in a comparable environment and you know how to reach a deal in the deal closing phase;You are able to communicate with all types of organizations (SMEs and Enterprises) and you have experience in contact with people in various positions such as Business Unit Managers, Purchasing Managers and Sales.What we Offer:Dynamic position in a fast growing scale-up, with various growth and development opportunities, varied work and a lot of freedom in the way you give substance to your work;Room for personal development and the possibility to follow different training courses;Daily lunch with your colleagues, monthly drinks with the team and lots of other fun outings;Company lease car, Pensionable Contributions and a telephone costs reimbursement.Working at Evidos: At Evidos we strive to make our work environment as happy and healthy as possible. We believe that recreation, proper opportunity, a healthy work-life balance and team building is important. We give our over 40+ colleagues the autonomy and opportunity to develop themselves through the many career opportunities we have. Next to work, we do lots of fun things together. An organized VR-game day, BBQ on the beach, our weekly paddle games, bouldering and even a 4-day trip to Valencia helped us create an atmosphere that is both motivating but also having fun together in a safe environment. We all value spending time together and building a trustful working relation with each other.About Evidos and Entrust: Evidos was recently acquired by Entrust, giving us a larger network that allows us to scale up in enabling trusted identities, payments and data protection. We are ready to scale from tens of thousands to millions of daily document signing transactions in the coming years. Standort Entrust, Munich
Sales Executive, Digital Signature - Germany
Entrust, Berlin
The Company: Entrust relies on curious, dedicated and innovative individuals whom anticipate the future and provide solutions for a more connected, mobile and secure world. Entrust’s technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and consumers.We Believe: Securing identities is most effective when we value all identities. We are committed to ensuring that, through diversity and inclusion, the many voices that make up our communities are heard. From unconscious bias training for managers to global affinity groups that create connections both within and across our enterprise, Entrust expects and encourages all individuals to accept and respect one another. And, of course, to be themselves.Position Overview: Evidos, an Entrust company, is an international cloud platform for digital signing and digital identification. Based in Germany.Are you enthusiastic about the opportunities that digitization brings and do you speak the language of Enterprises like no other? Then we would like to get in touch with you!As a Sales Executive you are fully responsible for further expanding Evidos' services with the focus on the German market. In this entrepreneurial role, you focus entirely on attracting large future customers in Germany. Therefore you have a major influence on all phases of the sales process. A real entrepreneurial and free sales position in which you directly contribute to the further growth of Evidos!Responsibilities:You listen, analyze and understand the problems of our potential customers. You become an expert in Consultative Selling and you are able to build a positive business case to realize internal decision-making with our (potential) customers as quickly as possible; During the sales process you are in charge and together with the Inside Sales team you ensure a smooth follow-up and settlement. You have daily contact with the right colleagues (Product, Support, IT, Legal, Compliance, Business and/or management) to ensure that the process runs as smoothly as possible. In addition, you will actively detect, analyze and prospect new markets (Enterprises).Basic Qualifications:Must be fluent in German and English. Must have a Bachelor or Master's degree. You like to explore through your expertise and enthusiasm and you easily establish collaborations;Affinity with IT / SaaS is an advantage;You have at least 3 years of sales experience, preferably in a B2B environment;You have experience in recruiting potential new customers, expanding the existing network in a comparable environment and you know how to reach a deal in the deal closing phase;You are able to communicate with all types of organizations (SMEs and Enterprises) and you have experience in contact with people in various positions such as Business Unit Managers, Purchasing Managers and Sales.What we Offer:Dynamic position in a fast growing scale-up, with various growth and development opportunities, varied work and a lot of freedom in the way you give substance to your work;Room for personal development and the possibility to follow different training courses;Daily lunch with your colleagues, monthly drinks with the team and lots of other fun outings;Company lease car, Pensionable Contributions and a telephone costs reimbursement.Working at Evidos: At Evidos we strive to make our work environment as happy and healthy as possible. We believe that recreation, proper opportunity, a healthy work-life balance and team building is important. We give our over 40+ colleagues the autonomy and opportunity to develop themselves through the many career opportunities we have. Next to work, we do lots of fun things together. An organized VR-game day, BBQ on the beach, our weekly paddle games, bouldering and even a 4-day trip to Valencia helped us create an atmosphere that is both motivating but also having fun together in a safe environment. We all value spending time together and building a trustful working relation with each other.About Evidos and Entrust: Evidos was recently acquired by Entrust, giving us a larger network that allows us to scale up in enabling trusted identities, payments and data protection. We are ready to scale from tens of thousands to millions of daily document signing transactions in the coming years. Standort Entrust, Berlin
FIG Sales Payments India - Associate
JPMorgan Chase, Mumbai, Any, India
Job summary:J.P. Morgan Chase Bank NA (JPMCB) is a single bank branch in Mumbai rapidly expanding its revenue footprint in India. As a Sales Associate in the Payments team you will be working closely with Sales Managers on specific functions / tasks covering Core Cash, Liquidity, FX and Trade products for FIG clients (Banks, Broker Dealers and NBFIs). Responsibilities will pertain to periodic business analyses, KYC & Compliance related client reviews, client onboarding, product set-ups, new deal proposals etc. along with pursuing leads with Sales Managers on International Cash & Liquidity business. The role is a pathway to primary sales managing FIG clients for payments products.Job responsibilities: Primary responsibilities : Compiling periodic analysis for Revenue, Volumes, Deals etc. to formulate broader growth strategy and key account planning Handling KYC reviews and AML / Sanctions related inquiries at client level Assisting in end-to-end new client onboarding and product set-ups involving product requirements and approvals, due diligence, testing etc. Handling front ending client queries on escalated cases for faster resolutions Preparing client pitches and proposal presentations for targeted businesses Managing Internal Stakeholders (Implementation/ Product/ Services/ Compliance) regarding new deals/ service/ defending existing business Preparing business update presentations for internal senior stakeholders Secondary responsibilities : Providing competitive analysis to bridge product and process gaps. Liaising with product teams for solutions to customer queries.Required qualifications, capabilities, and skills: Good understanding of India FI segment with basic product knowledge Expert knowledge of MS Office (Excel and Power point in particular) Successful track record in business development & relationship management Ability to manage cost and revenue aspects of a portfolio Good analytical and communication skills (both verbal and written) Pre-disposed towards meeting customers Cool disposition to face high pressure situations Manage team's & client's expectations under strict deadlinesPreferred qualifications, capabilities, and skills: Preferably Post-Graduation/ MBA from a reputed institute Preferably minimum 2 years' experience in global cash and liquidity management About usJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamThe Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.Salary: . Date posted: 03/28/2024 10:25 PM
Assistant Bars Manager
Live Nation, Edinburgh, Any, United Kingdom
Job Summary:Venue: O2 Academy EdinburghCompany: Academy Music GroupLocation: EdinburghReports to: Bar ManagerWorking hours: Full-timeRoleThe Assistant Bar Manager is responsible for O2 Academy Edinburgh's multiple bars, stock control procedures and management of a large and diverse team of front-of-house employees. The role is to ensure our bars' operation is executed to the highest standard across a wide variety of live shows and events. The Assistant Bar Manager will work closely with the Bar Manager to drive financial success and achieve annual company targets.The Assistant Bar Manager takes a leading responsibility for the event management and co-ordination of all non-music events. Alongside the Bar Manager, they ensure the smooth handling and delivery of all events from sales team handover to hand-back. Event management and delivery of successful events, both music, and non-music, is key responsibility of the Bar Management team, led by the Bar Manager and Assistant Bar Manager.Our teamThe Assistant Bar Manager is an integral leading member of our team, continually enhancing our distinguished reputation and managing the delivery of shows and events as diverse as the individuals within the team. With a positive and supportive approach, the successful candidate will inspire a dedicated, creative team, drive our core values of excellence and inclusivity, and deliver the very best experiences in live entertainment, corporate bookings and private & special occasions.About youPersonal license holderExperience in bar management within the hospitality industry or live venuesProficient in Microsoft Office packages and EPOS systemsCompetent in cellar managementKnowledge of health and safety regulations and licensingProven track record of bar sales, GP and yieldWhat we needDrive key product ranges and develop promotionsMaximise sales opportunities (spend-per-head / profit-per-customer)Demonstrable leadership and motivation of othersEnthusiasm for the live events and hospitality industryFlexibility to work irregular hours (weekends/evenings/public holidays)Attention to detail and strong communication skillsWhat you'll be doingRecruitment and training of front-of-house employeesStock management, ordering and regular stock-takesSmooth running of operational responsibilitiesManagement of a large teamSupport the Bar Manager to lead, manage, and motivate the team that looks after the venue and smooth delivery of all event bookings.Achieving targets as set by the general managerAssist in forecasting revenues and cost controlFinancial reportingCash managementProcessing weekly payrollDuty management at live eventsLiaison with suppliers, partners and head officeBars and cellars maintenance and repair and service managementSupervision of deliveriesFirst-class client and customer serviceHighest levels of cleanliness and hygiene across all bar operationsEqual opportunitiesWe are passionate and committed to our people and go beyond the standard rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business, we'll encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender identity, race, sexual orientation, religion, age, disability status or caring responsibilities.Our companyAcademy Music Group (AMG) is the UK's leading owner and operator of live music and entertainment venues with award-winning credentials. Several of our historic theatres are unique institutions of British music and culture and our vision is to inspire artists and audiences by hosting unforgettable live performances.AMG is part of Live Nation Entertainment which is the world's leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, LN Media and Artist Nation Management. #AMGSalary: . Date posted: 03/28/2024 09:14 AM
Front Office Manager
Hyatt Hotels and Resorts, Toronto, Ontario, Canada
FIND YOUR PLACE AT PARK HYATT TORONTO: Be a part of something bigger. Make a difference in the lives of those around you. Love where you work. Join a family that values respect, integrity, humility, empathy, creativity, and fun. At Hyatt, diversity, equity, and inclusion are at the core of our purpose: to care for people so they can be their best.Join the team that is bringing in a new era to a Toronto legacy hotel. Recently renovated with striking architecture, art and bespoke culinary experiences, Park Hyatt Toronto offers a sophisticated, approachable luxury with a distinct character highlighting our Yorkville location. Toronto's effervescent Yorkville neighbourhood is one of the city's shining jewels. Lined with upscale boutiques, Victorian-era homes, and chic restaurants, the posh enclave still retains some of its artsy vibes-leftover from its past life as a bohemian hub for musicians. Here is where you'll find Park Hyatt Toronto, surrounded by world-class institutions like the Royal Ontario Museum and the University of Toronto-St. George Campus. WHAT ARE THE ADDITIONAL BENEFITS TO WORKING AT THE PARK HAYTT TORONTO? • Bonus program • Complimentary meal during shift • Paid medical days, paid personal days and Extended Health and Dental medical benefits for you and your dependents 30 days after joining • Employer RRSP Matching Contributions • Complimentary hotel nights and discounts at Hyatt properties around the world • Tuition reimbursement program. About the role - front office manager The Front Office Manager is a property department head responsible for all duties of the Front Office department, including front desk, communications, concierge, bell, door, and valet staff. The Front Office Manager will have direct responsibility for staff training, inter-department communications, and staff scheduling and will be tasked with being forwarding looking to recognize and adjust the department's focus to meet the ever-changing market. A successful candidate should possess strong communication skills, a financial understanding of budgeting and expenses, and demonstrate leadership abilities. In addition to assisting in the operation of the Front Office and Guest Services areas, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction. Duties include: Financial responsibility - work with the Director of Rooms to develop a budget and control both labour and department expenses. Collaborate with Sales and Revenue teams to ensure policies and procedures are in place for prices, rates, specials, packages and staff are trained on all inclusions and subsequent associated procedures. A high level responsibility for the following areas of focus: Training & Development, Front Office upselling, World of Hyatt loyalty engagement and enrollments, Hotel Event Relations, Zingle platform, O-Valet platform, Hysat Guest Survey Platform, VIP Research, 2 Avenue Road Residence Relations. Creative approach in their work to see business patterns and needs changing and emerging. Will work to adjust department forecast and plans to meet our every changing market. Coach and counsel a team of assistant managers and supervisors in their growth and support while coaching employees to reflect on Hyatt service standards. Attends relevant meetings to discuss problems and future strategies. Qualifications Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds 4 years or more of progressive hotel room management experience (typically with Hyatt) Service-oriented style with professional presentation skills At least 2 years of progressive management experience within the Rooms Division of a hotel Hotel/Hospitality degree an asset Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line Clear, concise written and verbal communication skills in English Financial understanding of budgeting, labour, and cost control Must be proficient in Microsoft Word and Excel Must have excellent organizational, interpersonal and administrative skills All Candidates must be in possession of identification proving authorization to work in Canada. This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered. Park Hyatt Toronto is dedicated to offering employment accommodation in compliance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Should you be contacted for a job opportunity, please inform the Human Resources department if you need any accommodations.Salary: . Date posted: 03/29/2024 04:17 AM
Business Analysis Manager - Vice President
JPMorgan Chase, Sydney, Any, Australia
Are you a detail-oriented professional with a passion for Fund Services? We are seeking a highly motivated individual who will play a crucial part in supporting the firm's Securities Services business where you will work on key projects with high profile clients. As a dynamic and driven professional, you will play a pivotal role in the Fund Services team where you will have an opportunity to elevate your career to the next level.As a Business Analysis Manager in the Fund Services team, you will be responsible for engaging and working with project stakeholders to facilitate both client facing and internal workshops to understand and define as-is and to-be end to end operational business process flows across multiple client change projects.Job responsibilities Defining end to end business operating models, conducting gap analysis and partnering with stakeholders to deliver risk adverse business solutions Steering client due-diligence workshops Liaising with internal teams and clients to define and monitor service delivery goals and deadlines. Establishing infrastructure recommendations based on business requirements for new and existing operations initiatives. Ensuring all changes to products, best practice and operating models are clearly understood by all stakeholders and implemented in a controlled manner. Ensuring solutions are in alignment with dependent processes and applications. Delivering business readiness sign off for assigned projects prior to implementation. Ensuring business readiness governance, making sure change is completed successfully across operations. Reviewing of Business Intelligence (BI) procedures, identifying and implementing efficiencies and improved controls allowing team to engage with the business and deliver projects utilising best practice. Required qualifications, capabilities and skills Proven business analytics skills with detailed knowledge across a financial operational environment Effective understanding of mutual fund accounting operations and associated assets, including experience in Net asset value (NAV) calculations, unit pricing and financial reporting processes A business analysis accredited qualification i.e. Information Systems Examination Board (ISEB) (or studying towards completion) Minimum 15 years' global financial industry experience within top tier investment management or financial services firm Ability to identify and analyse problems and propose effective corrective solutions to meet term business, financial and/or system requirements Demonstrated ability to deliver on operational and/or project objectives to tight deadlines and high expectations Ability to handle multiple in-flight projects and deliver within given timeframes Excellent stakeholder and client relationship management skills Ability to travel domestically (up to 20%) Preferred qualifications, capabilities, and skills A Project management accredited qualification is desirable i.e. Projects IN Controlled Environments (PRINCE2) (or studying towards completion) A Process review/improvement accredited qualification i.e. Six Sigma (or studying towards completion)About usJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamThe Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.Salary: . Date posted: 04/03/2024 10:25 PM
Global Fixed Income Transformation - Associate - Project Manager
JPMorgan Chase, Mumbai, Any, India
Join our Corporate & Investment Bank at JPMorgan Chase & Co., a global leader in investment banking and financial solutions. We're trusted by significant corporations, governments, and institutions in over 100 countries, and we value diversity and inclusion. Our FICC Transformation team is dedicated to large scale change initiatives across business units, including the Athena Program, which focuses on re-engineering and consolidating business components. Join our team that provides end-to-end technology solutions for the firm's Investment Banking, Sales & Trading and Risk Management business areas, including the implementation of Athena, a strategic platform for processing and risk managing securities and derivatives. This is an opportunity to join a versatile team with a track record in delivering innovative, revenue-enhancing solutions.As a Global Fixed Income Transformation - Associate - Project Manager within the FICC Transformation team, you will be responsible for managing medium-sized implementation and testing projects. You will act as a Subject Matter Expert on Derivatives asset class and lead or participate in multiple global/regional Implementation projects simultaneously. You will collaborate with stakeholders across various departments and work closely with developers to deliver build/track/test Jiras. Your role will also involve project level analysis, end-to-end test management, and delivery management through vendors and internal entities. This role provides an opportunity to work in a dynamic, innovative environment and contribute to the success of the organization.The Athena Program is a multi-year Initiative under the FICC Transformation. The Initiative is focused on re-engineering and consolidating all components of the Rates, Credit, Commodities, Equities and FX Businesses across Front, Middle and Back Offices as well as the Technology footprint in supporting each. Job Responsibilities Manage medium sized implementation and testing projects ,actively seek and apply Process Improvements across the project and BAU Processes. Lead or participate in multiple global/regional Implementation projects simultaneously. Create and maintain project schedules by developing project plans and specifications, estimating time and resources, monitoring milestone completion, tracking all phases of the project lifecycle. Manage Stakeholder expectations with regular updates on project progress and highlight Risk/dependencies and path to resolution. Senior Management Communication on progress, risk etc. Resolve escalated Risks, Assumptions and Issues management Collaborate with stakeholders across Front Office/Middle Office/Back Office/Finance and other functional groups Gather/documents/review user requirements across user groups. Provide project level analysis - producing required project analysis documentation (requirements, scope matrix, use cases, flow diagrams, proposals, UAT plan, migration plan, Run book etc.)End to End Test management including creation of automation scripts, defect & Gap analysis etc. Create and maintain issue logs, meeting minutes, meeting schedules, project summaries and updates. Maintain global consistency for solutions and technical implementations. Provide sign-off for changes to be promoted to production post testing. Delivery management through vendors and internal entities like data centers, development teams.Required qualifications, capabilities and skills Degree in Engineering or Computer Science with minimum 6 years of relevant experience in business analysis, Project Management and testing experience Formal training in Project Management Should have lead or been actively engaged in complex Global implementation programs preferably in Finance Domain. Experience in FX, Derivatives, finance, banking domain Should be experienced on working with global teams. Hands-on Experience of Business Analysis & Project Management tools Hands-on experience with Visio, Microsoft office suite (including Macros) Good understanding of major relational database management systems Oracle, Sybase etc. Knowledge on python scripting & Hydra databases along with familiarity on Unix and Windows•About usJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamThe Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.Salary: . Date posted: 04/02/2024 10:26 PM
Tax Financial Reporting Manager - Vice President
JPMorgan Chase, Sydney, Any, Australia
Are you a detail-oriented professional with a passion for Tax and Financial Reporting? We have an exciting role for a vibrant and dynamic team lead, where you will be able to leverage your expertise and play an instrumental role in navigating and ensuring we deliver tax, financial and regulatory products to our clients to a high quality. As a key member of our Fund Services team, you will play a critical role in safeguarding the integrity of everything we do in accordance with Australian Tax Office (ATO) and Australian Accounting Standards Board (AASB) regulations. As a Tax Financial Reporting Manager - Vice President in the Fund Services Operations team, you will be responsible for supporting the Head of Financial Reporting in overseeing the department and also will have responsibilities for delivering on the strategic goals of the department, in relation to technology, operating model and new product development. You will have a number of tax/financial reporting professionals reporting into you. Also, you will be responsible for building and maintaining external client relationships, partnerships with local operations, client services and ancillary teams.Job responsibilities Oversee and sign off when necessary - tax distributions, discovery and tax returns for unit trust clients Oversee and sign off when necessary - financial statements for unit trusts clients Ensure that all deliverables are captured, completed and delivered according to agreed timetables and client SLAs Provide career development, training, coaching and guidance to team members Facilitate communication with clients over their tax reporting requirements and accounting/tax related queries Act as a subject matter expert for tax related queries. Represent the financial reporting team on specific projects relating to clients, process improvements, and product development Troubleshoot and resolve operations issues through research and engagement with the relevant teams Deliver on strategic goals of the financial reporting team in relation to technology and operating model Build and maintain effective partnership with our offshore centre of excellence Build an in-depth knowledge on all of the team's processes Required qualifications, capabilities, and skills At least 8 years of experience in Australian tax, specifically in relation to trust income distributions and trust tax returns; or solid experience in statutory reporting and applications of accounting standards in accordance with AASB & International Financial Reporting Standards (IFRS) for managed investment trusts Experience in a management or leadership role Proven track record of delivering on strategic goals in relation to technology, ops model and product development Effective planning and time management skills, with demonstrated initiative and proactive approach to managing dynamic workload and periodic overtime A tertiary qualification in Tax, Accounting or a related disciplinePreferred qualifications, capabilities, and skills Experience in a Chartered Accountant (CA)/Certified Public Accountant (CPA) firm or a global custodian would be highly regarded CA/CPA/Chartered Tax Adviser (CTA) qualifications preferable About usJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamThe Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.Salary: . Date posted: 04/05/2024 10:28 PM
Global FICC Transformation - Program/Project Manager - Vice President
JPMorgan Chase, Mumbai, Any, India
You are a strategic thinker passionate about driving solutions in "Project/ Program management". You have found the right teamAs a Project/Program Manager within our Digital & Platform Services Market Operations Transformation team, you will be tasked with defining, refining, and achieving the set objectives for our firm. Your responsibilities will include overseeing the delivery of Strategic End State Programs that aim to scale, reduce risk, and enhance the overall client experience. You will be leading governance routines, managing work streams and projects across Market Operations. This role necessitates collaboration with various internal teams and business leaders to deliver Target State Solutions that align with our strategy, cost optimization, regulatory reporting, and end state client experience.As a Project Manager for Markets Operations Cross-LOB Initiatives, you'll manage strategic and tactical projects, and provide analytical, reporting, communications, and change management support for Markets Operations senior management. Projects may include digitization/automation, operational efficiency, regulatory, control, business resiliency and/or people initiatives. Job Responsibilities: Lead, manage, and drive execution of key programs across multiple Markets Operations areas. Support the governance infrastructure and protocols of the program. Manage end-to-end delivery of projects/programs, partnering closely with teams across Operations, Technology, Sales & Trading, Data & Analytics, Legal & Compliance, Finance, Human Resources, and other corporate functions. This will include project planning and analysis, resource management, driving or overseeing project execution, and reporting of status to senior management. Conduct data collection, data analysis, and synthesis to develop recommendations for management or to inform management decisions. Leverage the latest digital tools and technologies to support development of scalable, leading-edge solutions. Provide reporting, analytical, communications and project support to senior Markets Operations management Design and documentation of organizational and operational processes to support program execution. Partner within the business and senior-level stakeholders to achieve stated goals. Lead problem solving and data driven decision making inclusive of process design, re-engineering, and target state modeling.Required qualifications, capabilities and skills Bachelor's degree required. Minimum10years project management / business analysis experience Markets or other related financial services experience is must; experience in an operations and knowledge of industry regulations Excellent written/verbal communication and presentations skills targeting various stakeholders and senior management. Intermediate/Advanced experience using Microsoft Office, including Excel, and PowerPoint Excellent analytical and logical thinking to understand and analyze complex business problems. Strong data analysis skills, including analysis of operational, process, and financial data. Strong organizational and prioritization skills, detail-oriented, and strong interpersonal and influencing skills. End-to-end project management experience, including scoping, business case development, implementation, results measurement and change management. Ability to analyze and resolve project-related issues and follow through with set objectives. Experience with emerging technologies and the latest digital tools About usJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamThe Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.Salary: . Date posted: 04/05/2024 10:24 PM
Loans Agency Client Account Manager
JPMorgan Chase, LONDON, Any, United Kingdom
Are you a strategic thinker, and a passionate self-starter? Then you have found the right team within our Wholesale Lending Services.As a Loans Agency Client Account Manager you will join our Loans Agency which is a multi-faceted, client facing and deadline driven role. You will be exposed to certain activities of an operational nature in relation to syndicated credit facilities where JPMorgan has been appointed Facility Agent. The Agent has a duty to provide a high quality service to all parties through the administration of accurate funds movement and timely information flows. The Facility Agent's roles and responsibilities are defined in the loan agreement which is broadly based on LMA-style documentation.Job responsibilities Manages a portfolio of clients, supporting Lines of Business (LOBs) such as Export Finance, Debt Capital Markets (DCM), Equity Derivatives Group (EDG), Specialised Products Group (SPG), Global Corporate Bank (GCB) Takes responsibilty for all syndicate notifications related to daily processing, including distribution of information on data room sites. Acting as first point of contact for both Borrower and syndicate lenders for all queries in relation to a specific deal Manages waiver coordination Reviews and interprets all operational aspects of loan documentation during the life of the facility Works with the deal team during a refinancing to ensure the structure is operationally feasible, responsibility includes review of loan documentation and funds flow management Liaises with external clients and internal teams including Credit, Origination, Treasury, Compliance, Legal and Secondary Loan Trading Facilitates lender presentations and meetings Required qualifications, capabilities, and skills Self-starter with the ability to work independently using initiative Ability to manage multiple demands in a fast-changing environment Strong communication skills and confidence speaking to external clients Analytically minded with strong technical prowess in relation to manipulating data Attention to detail; understanding of the risks and downstream impacts of inaccurate data capture Excellent problem solving skills; the ability to identify the root cause Preferred qualifications, capabilities, and skills Proficiency to communicate in at least one foreign language Loan IQ knowledge Experience in syndicated loans About usJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamCommercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and nonprofit organizations.Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.Salary: . Date posted: 04/05/2024 10:24 PM
Payments Financial Institution Group Sales, Associate (12 months fixed term contract)
JPMorgan Chase, Sydney, Any, Australia
As the non-bank financial institutions sector continues to show strong momentum across the APAC region, you will be responsible for the seamless execution of the growth strategy for both NBFI (Non-Bank Financial Institutions) as we as third party payment processors (TP3s) across both inbound and outbound clients for Australia. The role will also have regional accountability for certain strategically focused clients with the NBFI portfolio. The core focus of the role will be on providing the full suite of Wholesale Payment capabilities including cash management, foreign exchange, liquidity, and information management solutions to this sector. Reporting to the Head of FIG Sales, Australia, you will be a strong hunter with responsibility for origination and execution of new business across the NBFI as well as payment processor sectors. The role requires a strong team player who will work collaboratively with global, and regional stakeholders including Global Corporate Bank, Securities Services, Markets, Investor Client Management and other CIB colleagues. The position is based in Australia - Sydney preferred. Job Responsibilities Focus on the firm wide strategic priorities the successful applicant will have responsibility of new sales and portfolio growth across the NBFI/ P3 sector covering Australia and regional markets. Drive active dialogue is expected with all clients across markets including sharing of industry trends and hosting of thought leadership forums. Originate and execute opportunities across the NBFI portfolio in dealing with Asset Managers, Insurance, Card Processing companies from a Transaction Banking perspective desired. Understand the risks associated with the payment processor sector including mitigants that need to be considered within the Wholesale Payments business. Take ownership for Know Your Customer (KYC) records for certain clients Required qualifications, capabilities, and skills University degree A minimum of 8-10 years work experience, with at least 5 year banking experience in wholesale and institutional segments. A minimum of 5 Years' Experience in cash management businesses. Ideally Transaction Banking and payments across all sectors of Non-Bank Financial Institutional sector. Preferred qualifications, capabilities, and skills Experience in origination and execution strongly desired Have strong drive to ensure all facets of the business succeed. Drive origination across all sectors of the Non-Bank Financial sector as well as TP3 sectors. Have the ability to understand end-to-end payment flows, assess the associated risks and recommend mitigants to protect the firm Have a strong sense of personal accountability and ownership for everything we do for our clients, including ensuring we always do the right thing by the client Have risk and control at the forefront of all client engagement About usJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamThe Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.Salary: . Date posted: 04/08/2024 10:25 PM
Technical Implementation Manager - Vice President
JPMorgan Chase, Mumbai, Any, India
The role of the Technical Implementation Manager is to own the client onboarding experience end-to-end, manage the overall implementation project & deliver integrated J.P.Morgan technology & product solutions with excellence. Job responsibilities Represent J.P.Morgan as our client-facing, technical contact responsible for the excellent end-to-end client experience during complex Payments product implementations with clients around the world. Provide client and internal partner with consultative advice regarding technical aspects of Payments solutions, including RFP responses, client presentations and client meetings. Consult client to improve their treasury, finance and business operations through adoption and operation of J.P. Morgan Payments technology and solutions proposed at the Sales process. Lead implementation projects comprising of client-facing activities such as conducting workshops to scope & refine solutions, translating requirements into technical specifications, establishing project plans and governance, executing product testing and managing legal documentation. Ensure compliance with audit and controls policies and procedures with active focus on risk management. Drive improvements to J.P. Morgan Payments global operating model with internal partners to deliver high client satisfaction and internal efficiencies. Required qualification, skills and capabilities: University degree. Above 5 years of relevant industry experience in Transaction Banking, Corporate Finance or Payment service providers like Fintech or Merchant Acquiring. User or developer experience in ERP applications like SAP, Oracle, Ariba, etc (in the finance/treasury modules) or Treasury Management Systems would be an advantage. Technical familiarity with file/data transfer technologies like API, SFTP, ISO XML, SWIFT etc would be an advantage. Held positions in client-facing roles and proven or certified project management experience preferred.About usJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamThe Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.Salary: . Date posted: 04/10/2024 10:30 PM
Control Manager Programs - Vice President
JPMorgan Chase, Bengaluru, Any, India
BangaloreReporting to Control Manager - Commercial Banking in India, you will be part of an agile, future focused, and collaborative team. On any day of the week, you might assess the operational strengths and vulnerabilities involved in a recent acquisition, design enhancements to our business platform to support new and existing products, develop an advanced technology solution built with machine learning to drive process improvement, or proactively identify and respond to high profile issues or emerging risks of utmost importance to C-suite level committees.Job responsibilities Develop project plans based on the business cases; monitor project progress and establish SLAs for the project closure Liaise with LoB Control Managers and other groups to close action items /conditions raised as part of Change governance & initiative process Evaluate and perform an end-to-end analysis of the WLS / CB program's risk and control environment to: Perform Change Risk Governance & Change risk assessments Implement change management protocols that addresses change, program and operational risk. Identify significant gaps and weaknesses in the control environment, Collaborate with control managers to build and implement the risk management strategies for the gaps & weaknesses identified. Monitor compliance of regulations, policies and procedures relative to operational and regulatory risk exposure Perform reviews and deep dives into transitions and migrations to provide holistic and meaningful solutions for risk mitigation & process improvement Assist business in annual attestations of program and other control / procedure requirements Maintain awareness of significant risk and control issues within the business and integrate as appropriate into project efforts. Build/ Establish Key Risk Indicator framework to ensure appropriateness of Metrics and KPIs Deliver accurate status reports and appropriate risk reporting for monthly reviews and other reporting Assist in developing and documentation of Control & Operational Risk Evaluation mapping through participation in end-to-end process walkthroughs and deep dives with operations & control managers. Drive in building a proactive Risk culture and conduct training and awareness around risk management and mitigation Establish and reinforce control governance and reporting Required qualification, skills and capabilities: Knowledge of investment banking products including Loans is preferred Bachelor's Degree with a minimum 12+ years relevant Banking and Financial Services experience Risk Certifications such as ORM/ PRM/ APRM/ CIA/ CRISC/ CORM will be an added advantage Project Management certification and Lean/ Six Sigma knowledge and experience is preferred. Experienced in consulting with project stakeholders, including the skills to facilitate compromises and resolve conflicting requirements. Strong consulting and stakeholder management skills, a client service philosophy, and the ability to build and foster internal relationships Experience in driving risk based process improvement using (not exhaustive) is preferred: PARC techniques FMEA Process Mapping incl. Value Stream Mapping Root Cause Analysis Qualitative & Quantitative Risk assessment tools Experience end to end risk management life cycle including: Knowledge of Risk Management Tools Performing risk assessments Risk Reporting and Dashboarding Good project/program management experience in operations environment. Might perhaps have experience managing large location strategy initiatives or programs. Experience in having responsibility for people and process elements, ideally a business project manager, who understands human change elements implicit in project delivery. Flexibility to work global hoursAbout usJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamCommercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and nonprofit organizations.Control Management maintains a strong and consistent control environment through a joint accountability model that aligns managers with each function and region to mitigate operational risk. The team focuses on four areas: Control Design & Expertise, Risks & Controls Identification/Assessment, Issues & Control Deficiencies and Control Governance & Reporting.Salary: . Date posted: 04/10/2024 10:30 PM
Operations Service Delivery Manager - Associate
JPMorgan Chase, Sydney, Any, Australia
Do you have a passion for delivering a positive client experience? We are seeking a highly motivated individual who will play a crucial part in supporting the firm's Securities Services business where you will work on key projects with high profile clients. As a dynamic and driven professional, you will play a pivotal role in the Fund Services team where you will have an opportunity to elevate your career to the next level. As an Operations Service Delivery Manager - Associate in the Fund Services Operations team, you will be responsible for acting as the daily contact and first point of escalation for clients and internal operations teams. You will take ownership of the issue and will assess, coordinate and manage the issues with the assistance of the relevant internal teams ensuring that service delivery standards are continuously in alignment with the terms of the service level agreement between J.P. Morgan and the client. You will exhibit an ability to work with, and manage through, other functional areas both locally and globally, to ensure the provision of a timely and efficient level of service. In your new role, you will also have a high degree of autonomy in the management of your client base, however you must be able to exercise reasonable judgment regarding the escalation of issues to the Relationship Manager, your client service team manager, and to appropriate operations managers.Job responsibilities Establish schedule of service reviews with service delivery partners and conduct/run service reviews, and incorporate service metrics and client reporting. Be responsible for follow through on service delivery issues emanating from service reviews. Create and maintain "Paths to Green" for service functions operating below client expectations. Facilitate regular communication across all internal teams to support consistent service delivery (virtual team meetings). Establish a rapport with the client that allows for joint tactical planning for client and J.P. Morgan driven initiatives. Take a lead role in all service delivery initiatives. Be conversant in each product provided to the client from J.P. Morgan with a focus on the superannuation funds segment. Understand how your clients interact and impact each product group, and leverage this knowledge to facilitate timely problem resolution between client and J.P. Morgan Operations teams. Act as the subject matter expert in one or more product areas, and ensure you proactively seek to understand internal, client or industry changes associated with their subject matter areas and drive that information for the benefit of the team. Manage internal virtual service team involved in service delivery activities for the client.Required qualifications, capabilities, and skills Minimum 5 years relevant industry experience in the financial services sector. Relevant knowledge and experience will be considered in conjunction with related business degree, or industry recognized training ((Certified Practising Accountant (CPA), Association of Chartered Certified Accountants (ACCA), Security Industry Association (SIA), The Australian Financial Security Authority (AFSA)). Demonstrated experience in, exposure to and interest in global financial markets. Demonstrated experience and exposure to complex superannuation fund client base. Demonstrated experience in and exposure to investment administration products including Portfolio Accounting, Unit Pricing, Financial Accounting. Demonstrated experience and exposure to Investment Middle Office, Performance and complex Fund Structure services. Demonstrated experience in forming, building and leveraging internal and external client relationship. Proactively responds and adapts to change on a personal and professional level. Supports and influences strategies to support business transformations and enhancements to current practices. Supports, drives and influences the goals and strategies of business by taking initiative, engaging others, expressing ideas and challenging the status quo and effectively representing the Business function. Actively demonstrates leadership, influencing and change management behaviours. Takes accountability for issues and actions and leverages relationships to ensure client and internal expectations are met.Preferred qualifications, capabilities, and skills Team player Effective influencing and negotiation skills Effective and proven presentation skills Excellent communication skills Effective attention to the identification, prioritization and resolution/escalation of risk issue. Continuously displays effective analytical and decision making skills Ability to work under pressure, prioritise appropriately, meet deadlines and juggle simultaneous demands.About usJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamThe Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.Salary: . Date posted: 04/15/2024 10:21 PM