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Billing & Collections Specialist
DeepL SE, Koln, NW
is Germany's best-known AI company. We develop neural networks to help people work with language. With DeepL Translator, we have created the world's best machine translation system and made it available free of charge to everyone online. Over the next few years, we aim to make DeepL the world's leading language technology company.Our goal is to overcome language barriers and bring cultures closer together.What distinguishes us from other companies?DeepL (formerly Linguee) was founded by developers and researchers. We focus on the development of new, exciting products, which is why we spend a lot of time actively researching the latest topics. We understand the challenges of developing new products and try to meet them with an agile and dynamic way of working. Our work culture is very open because we want our employees to feel comfortable. In our daily work we use modern technologies - not only to translate texts, but also to create the world's best dictionaries, and solve other language problems.When we tell people about DeepL as an employer, reactions are overwhelmingly positive. Maybe it's because they have enjoyed our services, or maybe they just want to get on board with our quest to break down language barriers and facilitate communication.What will you be doing at DeepL?DeepL is growing - and in this phase we need your experience and work ethic to help take our Billing & Collections team to the next phase within DeepL. You will work with a wide cross-section of departments, such as Finance, Sales, Customer Success and Customer Support, to ensure our customers are able to pay us on time with no major issues. Your tasks range reconciling accounts, communicating with customers about open invoices, setting up DeepL as a supplier for customer’s internal processes, and working to automate our collection to ensure a smoother and efficient process.You’ll develop procedures, solve problems in a structured way, communicate confidently and contribute your strong analytical skills and entrepreneurial thinking.Key ResponsibilitiesReconcile daily transactions for customer accountsMonitor transactions and user activity to identify and resolve discrepancies directly with customers or our customer support team.Perform dunning procedures, both manual and automated, including high touch communicationLiaise directly with customers at a high level to resolve disputes and ensure timely collectionsLead the automation of processes for clients requiring different invoice submission criteria and portals.Define and implement automations and integrations to facilitate fast and accurate reconciliations.Prepare monthly reports and presentations with the teamWork closely with the Billing, Collections and Fraud Manager, the Payment Specialists team and other internal and external stakeholders.Work and support team led activities and other initiatives.About youUniversity or similar degree in a relevant field of expertise.At least 3 years of work experience in Billing and Collections or Account Receivable, preferably in SaaS industry with B2B focus.Experience in the entire Collection and Dunning cycle.Experience in defining and implementing automations and integrations to facilitate reconciliation.Experience of dealing directly with customers at a high level to resolve disputes and ensure collection.Fluency in written and spoken EnglishEven better if you also have...Knowledge of legal principles to be able to develop methods to ensure successful recovery, wherever possible is a plus.Experience to work in SaaS start-up or larger software company with Enterprise sales between customers and finance teamKnowledge and experience of SAP Ariba, Coupa, Chargebee, or Workday platformsAdditional European languagesKnowledge of translation software and technology industryÜber das Unternehmen:DeepL SE
Junior Customer Support Representative (German Speaker)
Zoho Corporation B.V., Aachen
Job DescriptionAre you a dynamic and ambitious Customer Support professional looking to kick-start your career in the technology industry? Zoho is seeking a highly motivated Junior Customer Support Specialist to join our talented team and be part of our exciting growth journey.This is an excellent opportunity for a self-starter with a passion for Customer Support to gain valuable experience and grow within the organization.About usWelcome to the fascinating world of Zoho, where innovation, efficiency, and customer-centric solutions converge to transform businesses across the continent. As one of the leading providers of cloud-based software and services, Zoho has been at the forefront of empowering organizations of all sizes to thrive in the digital age.Privately held and deeply committed to solving problems through global collaboration, our organisation believes in experimentation, iteration, and following your instincts.Zoho Corporation is a leading provider of SaaS products, empowering businesses worldwide with innovative solutions. We are seeking a dedicated Junior Customer Support Representative to join our team and provide exceptional support to our customers in the European market.Learn more about us, our customers, our story and our people. Key ResponsibilitiesLearn and master Zohos suite of SaaS products to become a product expert.Assist European customers via phone, chat, and email, addressing inquiries, troubleshooting issues, and providing product guidance.Collaborate with cross-functional teams to ensure prompt resolution of customer concerns.Maintain accurate and detailed records of customer interactions and resolutions.Contribute to the creation and improvement of support documentation.RequirementsFull professional proficiency in English and German Language (both written and verbal).Basic understanding of software programs; prior experience with SaaS products is an advantage.Ability to learn quickly and adapt to evolving product features.Excellent problem-solving and analytical skills.Comfortable working in an office environment.Bonus Skills:Proficiency in one or more European languages such as French, Spanish or DutchPrevious customer support experience.Basic programming knowledge.BenefitsCompetitive salary package aligned with candidates qualifications, experience, and the market value of the roleContinuous training and professional development opportunitiesSupportive and inclusive work environmentClear development plan in the short, medium and long runParticipation in coaching and mentoring schemesOpportunity to work with a global team and contribute to the growth of a leading technology companyJoin us today and be part of a company that is revolutionising the way businesses operate. Together, lets shape the future of business software!The successful candidate will be subjected to background verification in compliance with the national legislation and market standards. Requirements1 to 3 years of business development experience from a software/SaaS background. Prior experience in selling SaaS applications such as CRM, ERP, Accounting and HRMS is preferred. Proven track record of growing business from existing customer accounts and consistently exceeding revenue targets. Ability to deliver effective presentations and product demos highlighting the keyvalue proposition Strong communication, interpersonal and consultative skills Comfortable working independently in a distributed and remote environment Open to travel domestically for customer meetings Comfortable using tools such as CRM for process management and reporting Standort Zoho Corporation B.V., Aachen
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One Identity enables organizations of all sizes to better secure, manage, monitor, protect, and analyze information and infrastructure to help fuel innovation and drive their businesses forward. With team members around the globe, we intend to continue to grow revenues and add value to customers.When you join our team, you will have the opportunity to build and develop products at a scale few others can provide. Our product portfolio serves a large base of customers and we are addressing the strategic imperatives for enterprise businesses. Working with some of the most talented employees the industry has to offer, we provide enhanced career opportunities for team members to learn and grow in a rapidly changing environment.This role is positioned as a Security Account Manager, in Germany, where you will be responsible for selling our Identity Governance, Access, Privileged and Log Management solutions. The right candidate will proactively be identifying and solving customer business, compliance and security challenges by providing domain expertise and by using higher complexity product- and services lines to shape and deliver the right solutions.ResponsibilitiesBe a thought leader and trusted advisor in the domain of Identity Governance, Access, Privileged Account and Log ManagementHunts for new business in a defined territory to ensure opportunities are identified, shaped and closedAttains a license & services revenue targetCapable to act on existing and create & shape new opportunitiesCustomarily and regularly engaged at customer/client facilities and delivers high impact presentations leveraging strong business skillsBe a strong sales person with valid knowledge to work with customers decision makers, especially in economical verticalsUnderstands organizational changes and communicates also vision associated financial/commercial advantages of the proposed solutionWorks closely with other sales members, our sales specialists, our pre-sales consultancy team & the right partners to assist with overall system design and integrationIs the trusted advisor for the customer in the domain of playQualifications5+ years experience in selling Identity & Access Management solutions with a software-license quota;Proven Identity & Access Management knowledge and success in Germany in economical verticals5+ years in security sales5+ years experience in selling together with channel partners IAM softwareBa/Masters degree;Capable of qualifying, shaping and closing deals (complex deals as well as single deals)Excellent communication-, negotiation-, influencing skillsAble to align business needs to IT, business units, decision makersEnergized, productive & efficient > very high activity level;Self starter & high level of self-awareness;Able to provide at least 3 references;Hands-on and can-do mentality.Company DescriptionOne Identity enables organizations of all sizes to better secure, manage, monitor, protect, and analyze information and infrastructure to help fuel innovation and drive their businesses forward. With team members around the globe, we intend to continue to grow revenues and add value to customers. When you join our team, you will have the opportunity to build and develop products at a scale few others can provide. Our product portfolio serves a large base of customers and we are addressing the strategic imperatives for enterprise businesses. Working with some of the most talented employees the industry has to offer, we provide enhanced career opportunities for team members to learn and grow in a rapidly changing environment. Standort One Identity, Düsseldorf
Security Sales Account Manager
One Identity, Essen
One Identity enables organizations of all sizes to better secure, manage, monitor, protect, and analyze information and infrastructure to help fuel innovation and drive their businesses forward. With team members around the globe, we intend to continue to grow revenues and add value to customers.When you join our team, you will have the opportunity to build and develop products at a scale few others can provide. Our product portfolio serves a large base of customers and we are addressing the strategic imperatives for enterprise businesses. Working with some of the most talented employees the industry has to offer, we provide enhanced career opportunities for team members to learn and grow in a rapidly changing environment.This role is positioned as a Security Account Manager, in Germany, where you will be responsible for selling our Identity Governance, Access, Privileged and Log Management solutions. The right candidate will proactively be identifying and solving customer business, compliance and security challenges by providing domain expertise and by using higher complexity product- and services lines to shape and deliver the right solutions.ResponsibilitiesBe a thought leader and trusted advisor in the domain of Identity Governance, Access, Privileged Account and Log ManagementHunts for new business in a defined territory to ensure opportunities are identified, shaped and closedAttains a license & services revenue targetCapable to act on existing and create & shape new opportunitiesCustomarily and regularly engaged at customer/client facilities and delivers high impact presentations leveraging strong business skillsBe a strong sales person with valid knowledge to work with customers decision makers, especially in economical verticalsUnderstands organizational changes and communicates also vision associated financial/commercial advantages of the proposed solutionWorks closely with other sales members, our sales specialists, our pre-sales consultancy team & the right partners to assist with overall system design and integrationIs the trusted advisor for the customer in the domain of playQualifications5+ years experience in selling Identity & Access Management solutions with a software-license quota;Proven Identity & Access Management knowledge and success in Germany in economical verticals5+ years in security sales5+ years experience in selling together with channel partners IAM softwareBa/Masters degree;Capable of qualifying, shaping and closing deals (complex deals as well as single deals)Excellent communication-, negotiation-, influencing skillsAble to align business needs to IT, business units, decision makersEnergized, productive & efficient > very high activity level;Self starter & high level of self-awareness;Able to provide at least 3 references;Hands-on and can-do mentality.Company DescriptionOne Identity enables organizations of all sizes to better secure, manage, monitor, protect, and analyze information and infrastructure to help fuel innovation and drive their businesses forward. With team members around the globe, we intend to continue to grow revenues and add value to customers. When you join our team, you will have the opportunity to build and develop products at a scale few others can provide. Our product portfolio serves a large base of customers and we are addressing the strategic imperatives for enterprise businesses. Working with some of the most talented employees the industry has to offer, we provide enhanced career opportunities for team members to learn and grow in a rapidly changing environment. Standort One Identity, Essen
Sales Specialist Immunology - Paderborn - Bielefeld - Kassel
Pharmiweb, Dortmund
You will be responsible for a variety of customer engagement activities such as meeting with Healthcare Professionals (HCPs) and representing our Rhinology and Gastroenterology division at key meetings. You will identify the key people in Rhinology and Gastroenterology, understand the account context and tailor calls based on individual and account requirements and build KOL support for our portfolio in the territory Paderborn - Bielefeld - Kassel.A typical day may include:Competent advice and support for relevant Healthcare Professionals (HCP) and, where applicable, customers in the hospital segmentBuilding and maintaining intensive and sustainable customer relationships - in person and using digital channelsTarget-oriented, substantive dialogue focused on the benefits for customers and added value for patientsIndependent regional management including account analyses, route planning and documentation of your activities in the CRM systemParticipation in trade fairs and congresses as well as independent planning, coordination and realisation of training events and specialist presentationsRegular reporting to the sales managementThis may be for you if:You have a deep understanding of the local healthcare economy, with the ability to identify key players in Rhinology and GastroenterologyYou have a “patient first” value systemTo be considered, you need a Bachelor’s Degree or equivalent experience and a "pharmaceutical sales representative" (Pharmaberater:in / Pharmareferent:in) qualification. We're looking for 5+ years of sales experience within the biotech/pharmaceutical sector including Rhinology and Gastroenterology experience and proficiency in German as well as conversational English language skills. You need to be ready for very frequent travel and have a driver's license cl. 3/B.Does this sound like you? Apply now to take your first step towards living the Regeneron Way! We have an inclusive and diverse culture that provides comprehensive benefits, which often include (depending on location) health and wellness programs, fitness centers, equity awards, annual bonuses, and paid time off for eligible employees at all levels!Regeneron is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion or belief (or lack thereof), sex, nationality, national or ethnic origin, civil status, age, citizenship status, membership of the Traveler community, sexual orientation, disability, genetic information, familial status, marital or registered civil partnership status, pregnancy or parental status, gender identity, gender reassignment, military or veteran status, or any other protected characteristic in accordance with applicable laws and regulations. The Company will also provide reasonable accommodation to the known disabilities or chronic illnesses of an otherwise qualified applicant for employment, unless the accommodation would impose undue hardship on the operation of the Company's business.For roles in which the hired candidate will be working in the U.S., the salary ranges provided are shown in accordance with U.S. law and apply to U.S.-based positions. For roles which will be based in Japan and/or Canada, the salary ranges are shown in accordance with the applicable local law and currency. If you are outside the U.S, Japan or Canada, please speak with your recruiter about salaries and benefits in your location.Please note that certain background checks will form part of the recruitment process. Background checks will be conducted in accordance with the law of the country where the position is based, including the type of background checks conducted. The purpose of carrying out such checks is for Regeneron to verify certain information regarding a candidate prior to the commencement of employment such as identity, right to work, educational qualifications etc.
Problem solver (m/f/d) for technical support
Lovion GmbH, Dortmund
Problem solver (m/f/d) for technical support Welcome to the ITS Group, a company with over 600 employees on board and 20 locations in Germany and worldwide. We are known for our leading role in software and services and are pioneers for the changes of tomorrow. Our customers in the network operator sector already rely on our solutions in the field of Geographic Information Systems (GIS) and Business Information Systems (BIS). But now to you: are you ready to become part of a committed and qualified team that not only works together, but also wants to achieve great things together? With us, it's not just about a career, but also about the opportunity to shape your own path. We are looking to strengthen our team an employee (m/f/d) for the solution of tricky IT problems of our customers* for our headquarters directly at Dortmund's Phoenixsee as well as our locations in Crailsheim, Darmstadt, Dresden, Hamburg, Karlsruhe and Leipzig or remotely in the home office. Do you enjoy establishing yourself as a problem solver? Do you enjoy networks, databases and software bugs? Are you analytical and like to look at technical details? Do your ideas bring a breath of fresh air to existing structures and are you able to communicate them? Then apply! Also as a career changer. Your tasks: Support of our software solution Lovion BIS in cooperation with 1st and 2nd level support Structured work in an online ticket system Monitoring and troubleshooting of technical problems and malfunctions Close collaboration with software developers and project managers Your profile: Completed vocational training as an IT specialist (m/f/d), completed studies in the field of computer science or a comparable qualification More important to us than your training is your experience with IT topics and the willingness to familiarize yourself with new areas and think outside the box If you have already gained professional experience in IT support, you can bring this to us perfectly Knowledge of Microsoft Windows, databases (MS SQL Server), IT infrastructure (networks, etc.) Willingness to communicate and work independently Conscientious way of working with systematic analysis and fault description Enjoy learning new technologies You want to become part of our team and are interested in the position of Problem Solver (m/f/d)? Then we look forward to receiving your online application at https://its-service.de/its-gruppe/karriere . Discover the fantastic benefits that await you: A six-month training program that not only imparts knowledge, but also passion. Organize your working hours the way you want! With our flexible working hours, individual time-out models and remote work options, you are our priority. Training opportunities so that you always have your finger on the pulse. An attractive salary that values your performance. Joint sporting events to not only strengthen the team, but also to have fun together Tutors and mentors who have your back and are on hand with help and advice Collaboration in strong, dynamic teams with flat hierarchies and a working environment at eye level. From inspiring health days and joint workouts to ergonomic workstations - we not only promote physical fitness, but also team spirit and productivity! Discover a world of benefits with Corporate Benefits! Exclusive offers, discounts and special extras are waiting for you! Small gestures that make a big difference - With a selection of selected gifts and rewards - we celebrate your milestones in life. A secure job in a future-oriented industry - with your skills, you will help keep the world of network operators digitally up and running.
IT IT Specialist System Integration (m/f/d)
H.H. Holding GmbH, Dortmund
We are a holding company looking for personnel support in the financial accounting area for our company in Dortmund on the edge of the Ruhr area. We work as a single family office with a focus on the management of investments, real estate and asset management. Our investments include the retail companies TEDi and Woolworth. Our extensive and expanding real estate division operates under Purplerhino (www.purplerhino.com). To strengthen our team, we are now looking for a IT IT specialist for system integration (f/m/d) full-time. Your tasks: Configuration & further development of the central and decentralized IT infrastructure Data center operation (VMWare & Hyper V), monitoring and increasing operational security Maintenance, servicing and optimization of the network infrastructure and its components (Palo Alto, Fortigate, CISCO, HPE) Technical and specialist support for industry-specific specialist applications Administration of the Active Directory (GPOs, DNS, assignment of authorizations, etc.) Participation in innovative projects for the digitalization and automation of processes (SharePoint Online) Ensuring the trouble-free operation of all applications and the infrastructure Supporting users with IT problems and training them in the use of IT hardware and software Installation and configuration of hardware, software and peripheral devices Maintenance and further development of operating documentation Coordination of external service providers Your profile: You have successfully completed training or a degree in the field of information technology and have several years of professional experience in a comparable position You are absolutely trustworthy, responsible and loyal and have a friendly demeanor You have strong organizational skills and an independent way of working You are fluent in German We offer you: A responsible and varied full-time job A secure job in a dynamic company A modern office and a dedicated team Positive corporate culture and familiar working atmosphere Performance-related remuneration Interesting prospects in a successful company Good public transport connections Free parking spaces Free drinks Have we piqued your interest? Then please send your detailed application documents (by e-mail), stating a possible starting date and your salary expectations, to [email protected] H.H. Holding GmbH - Human Resources Department - Rosemeyerstr. 14 - 44139 Dortmund
Fachinformatiker - Systemintegration (m/w/d)
Cavio Personalmanagement GmbH Niederlassung Duisburg, Duisburg
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