Überblick über die Statistik des Gehaltsniveaus für "Technical Support Analyst in Frankfurt (Oder)"

YOUR IMPACT We’re looking for a professional individual who wants to apply their financial market knowledge and further develop their understanding of a growing sector of the financial markets at the heart of regulatory reform. With the continued high rate of change in the regulatory reporting space, Regulatory Operations professionals have the platform to significantly impact their environment and the wider business. Our team is seeking a professional who is looking to collaborate with multiple stakeholders to improve the firm's compliance rates across various obligations. OUR IMPACT Operations division is a dynamic, multi-faceted organization that partners with all parts of the firm to provide banking, securities, and asset management services to clients around the world. In addition, Operations provides essential risk management and controls to preserve and enhance the firm's assets and its reputation. For every new product launched and every trade executed, it is Operations that develops and manages the processes and controls that enable business flow. We are a globally located team that exists to ensure that the firm fulfills a wide range of non-financial regulatory reporting obligations. Our team of critical thinkers partners with groups in all areas of the firm to perform financial analytics and reporting as well as data analytics and engineering. Our division also provides critical operations design and handles capital markets operations to ensure business flows smoothly across our global offices. From day one, team members play a vital role in upholding the three Operations principles of client focus, process innovation and risk management. Regulatory Operations team is responsible for reporting to external stakeholders in the EMEA region, including the reporting and monitoring of trade, transaction and position information across a wide range of traded financial products and business lines. The characteristics of the team have to marry the firm’s culture of teamwork and diligence with the nature of regulatory obligations: ever changing with a need for precision and fast turnaround. HOW YOU WILL FULFILL YOUR POTENTIAL Develop expert knowledge in Regulatory requirements, processes and systems across global jurisdictions Investigate, remediate and provide supervisory guidance on issues with regulatory reports and develop control improvements including automation of manual processes Provide oversight of the impact assessments done on these reports for new markets, new products, business reorganizations, system changes and new/changed regulations Define and provide supervisory oversight for comprehensive project documentation in support of strategic initiatives and change management including: business/functional requirement documents, process flow diagrams and comprehensive data analysis Produce test scripts and co-ordinate / participate in testing activities with Operations and Technology Act as a risk manager for the firm through ongoing assessment and awareness of the regulatory environment and the firm’s adherence to its reporting obligations Actively participate in industry forums and working groups and partner with Federation group to drive industry discussions Work collaboratively across multiple business lines and stakeholder groups, such as Legal, Compliance, Technology and various Business Units in strategic initiatives and issue resolution across the global Regulatory Operations department Develop strong working relationships externally with Regulators, self-regulated bodies and vendors, to support various reporting functions SKILLS & EXPERIENCE WE ARE LOOKING FOR Strong analytical skills with an ability to understand complex workflows paired with meticulous attention to detail, Strong communication skills to clearly articulate issues and ideas and provide timely escalation – able to present with impact and influence, confidence to interact with auditors and regulators, Good interpersonal skills to build strong relationships with key stakeholders within and outside of Operations, Good influencing skills to work with the Operations team in challenging the status quo and continuously enhancing the control environment required, Self-motivated and proactive team player, who takes ownership and accountability of projects, has hands-on approach and strong organizational skills as well as the ability to effectively manage competing priorities within deadlines, Flexible and able to work well under pressure in a team environment, Proficiency in Microsoft Office applications, Active interest in understanding and learning about the global financial markets. PREFERRED QUALIFICATIONS Experience in an Operations Control Environment, Working knowledge about financial markets, regulatory landscape and associated processes, including the lifecycle of a trade and money markets transactions, Experience with regulatory reporting, in particular Money Markets Statistics Reporting or similar MiFid II reporting obligations, and interaction with regulators / auditors, Working experience and Interest in data analysis, process automation, big data or technical process efficiencies / BI tools Working knowledge of project management and business analysis, German language proficiency ABOUT GOLDMAN SACHS At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at /careers. We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Standort Goldman Sachs, Frankfurt

Locations: Frankfurt am Main, Eschborn The Deutsche Bank Graduate Programme: The Deutsche Bank Graduate Programme is a year-long comprehensive programme designed to provide you with exposure to a range of fascinating projects and ongoing professional and technical training to develop the skills you need to grow your career. You’ll feel supported by a network of peers and mentors and benefit from our global wellbeing programme. About the business division:Technology underpins Deutsche Bank’s entire business and is changing and shaping the way we engage, interact and transact with our stakeholders, internally and externally. Our Technology, Data and Innovation (TDI) strategy is strengthening our engineering expertise, introducing an agile delivery model, and is modernising the bank's IT infrastructure with long-term investments and taking advantage of cloud computing. We are building a team of visionary technology talent that will ensure that we thrive in this period of unprecedented change for the industry. That means hiring the right people and giving them the training, freedom and opportunity they need to do pioneering work. Aufgaben Division specifics about the graduate role:Our technology teams deliver and manage engineering solutions to support the bank’s global customers. You will develop and deliver solutions to help modernise technology solutions, to reduce complexity and risk, and to drive business growth. You will be part of a creative, collaborative and innovative team, partnering with others, sharing solutions and you will have a strong desire to make an impact. We offer a structured entry-level rotational programme that will equip you with the foundational knowledge and skills necessary to build a long-term career as a technology professional at Deutsche Bank. Depending on your rotation you will gain expertise in:designing & delivering engineering solutions for our businesses and customersproviding production engineering services to ensure the safety and reliability of our technologyanalysing business data within DB to inform plans and deliveriesenhancing our infrastructure capabilities and functionsDevelopment of strategic solutions Anforderungen What we look for:Studying (business) computer science, (business) mathematics, industrial engineering or a comparable scientific discipline with an IT focusInterest in innovative technology and financial issuesSome practical experience especially in programmingExperienced in using MS Office and common applicationsWell-developed communication skills, fluent in English, basic GermanAble to work well in a team and inspire others with your ideasResponsible, committed personality with excellent analytical skills and a quick grasp Please note that to apply for our 2024 Graduate Programme you must graduate in 2024 or have graduated in the last 12 months (i.e., in 2023). Benefits Our Wellbeing is our success:Feeling healthy, engaged and well-supported, enables us to do our best work and get the most out of life outside of the office. That’s why Deutsche Bank is committed to providing benefits and programmes centred around wellbeing.Financial wellbeing: Competitive base salary, comprehensive pension, insurance and benefit plans, contribution for “Deutschlandticket”Encouraging work-life balance: Flexible working conditions (depending on role), e.g. remote working, annual leave and bank holidays, sabbatical, DB childcareProfessional training & development: Global orientation phase, professional skill training, learning portals, e.g. Harvard Business Journal, GetAbstract, HeadSpace and Fitch Learning portalEmpowering personal journey: Unlimited contract, experienced mentor and graduate buddy from day one Über das Unternehmen Regina Benkert FX Structuring Analyst (Fixed Income & Currencies) Die Bewerbungsunterlagen von Bewerber:innen sollten alle wichtigsten Informationen strukturiert enthalten und einen roten Faden bilden, der die eig... Mitarbeiter:in Deutsche Bank Lars Pfeiff Teamlead HR Graduate Recruiting Bei uns zählen fachliche Qualifikation und Persönlichkeit. Gute Noten sind wichtig, noch wichtiger ist es, dass Bewerber*innen authentische Persönl... Arbeitgeber Deutsche Bank Mehr Infos zum Unternehmen Standort Deutsche Bank, Taunusanlage 12, 60325 Frankfurt, Deutschland

Job Description The Role The position requires a high degree of energy, enthusiasm, real estate knowledge, and professionalism. The position will report to the head of German Logistics, with a day-to-day interface with other team members. Experience in development, land entitlement, construction, tenant improvement, and overseeing capital expenditure improvements will be required of the position. This position will be responsible for sourcing, budgeting, permitting, overseeing improvements, and supporting every facet of the development cycle. Candidate Profile The successful candidate will at a minimum possess much of the following experience and traits: Proven track record in design, engineering, and construction. Thorough knowledge of the construction and/or development process. The experience and gravitas to manage internal and external resources, consultants and contractors. Proficient in oral and written communication in English coupled with the ability to craft and present detailed work product. Intelligent and forward thinking and must have low ego needs coupled with high engagement. Promote a positive, can do attitude with a real focus on efficiency and effectiveness. From a cultural-fit perspective, this person must be highly collaborative by nature and be willing to roll up his/her sleeves to drive the business. Highly organized, patient, and strategic orientation with an ability to defend his/her position in a well-reasoned, articulate fashion in a non-authoritative environment. You will collaborate with a team of development professionals and analysts based in the Central Region. In addition, this person will support asset management and building acquisitions in the Central Region. Primary functions and responsibilities will include: This player/coach role works in concert with European Head of Development to ensure that the design and construction standards across all Countries within Continental Europe are in keeping with the Brookfield Properties Master Development Guidelines Build and maintain strong relationships, both directly and with architects and contractors in the region; able to effectively source construction. Lead a team of consultants, and contractors to obtain the regional capital deployment goals and objectives. Manage cost and timeline of each development project, large tenant improvement jobs, and important capex projects as necessary. Develop site plans that deliver the best in class product consistent with the market demands and Brookfield’s developing standard while achieving the company’s investment assumptions Develop floor plans, proposed specifications, construction budgets, and schedules. Manage and participate in the due diligence investigation of new investment opportunities, including coordination with third parties. Develop exhibits for investment memorandums that communicate conclusions and investment risk in a narrative presentation to senior management, including approval through participation in the Investment Committee. Coordinate all site entitlement and building due diligence including environmental site assessments, hydrology, boundary surveys, easements, geotechnical evaluations, platting, permitting, etc. Prepare and compile technical due diligence reports, replacement cost budgets, and capital improvements budgets needed for pursuit of acquisition properties. Prepare preliminary development budgets (i.e. Proformas, Land Models, Development reports) for proposed land, building and tenant improvement cost for review with the VP, Development for evaluation Establish, plan, and chair regularly scheduled development meetings to communicate the company’s expectations and oversee the timely completion of milestones set forth in the each of the contemplated developments. Executing for Results The ability to set clear and challenging goals while committing to improved performance, tenacious and accountable in driving results. Comfortable with ambiguity and uncertainty; the ability to adapt nimbly and navigate complex situations. General Qualifications Required Education: Bachelor of Science required, with a major in engineering, architecture, construction management or offsetting experience in the Logistics industry. Language: German is a prerequisite Licensing: Architect or PE License preferred Experience : Minimum five (5) years working in the field of Civil Engineering, Architecture, or Construction Management. If education is strictly in Engineering, Architecture or Real Estate Development. Computer skills required include proficiency in Excel, Word, PowerPoint, MS Project, Bluebeam, ACAD ReVu, Google Earth, Adobe Acrobat, or other project management systems Standort Brookfield Asset Management, Frankfurt

:Ongoing Join Our Team as Associate, Credit Analyst in Frankfurt Are you ready to take your career in finance to the next level? Standard Chartered Bank is seeking an exceptional individual to join our team in Frankfurt as an Associate, Credit Analyst covering Corporate clients. This is an exciting opportunity to actively engage with Coverage/Relationship Managers and risk approvers, contributing to the preparation and review of full credit application packages. As a Credit Analyst, you will play a crucial role in assessing various risk types, including credit risk, fraud risk, sanction risk, sustainability/climate risk, and transaction risk. Key Responsibilities Create timely, insightful, and concise credit analysis reports as directed by the Team Leader. Conduct in-depth analysis of the client's industry dynamics, competitive positioning, and management strength. Articulate the client's strategy and assess its clarity and execution risks. Evaluate funding strategy, financial policy, treasury activities, and liquidity. Develop performance expectations, assess balance sheet strength, and conduct stress testing. Address other relevant risk aspects such as country risk and transaction-specific risks. Prepare additional analysis as required, including industry-specific reviews, portfolio reviews, and stress tests. Proactively monitor key entity and industry-wide events, covenants, and risk triggers. Partner with Relationship Managers to support client strategies and provide insights on key risk aspects. Collaborate with Risk by presenting credit analysis and proposed credit grading. Accompany Relationship Managers on client visits for due diligence. Act as a point of expertise for credit aspects with Product and other teams. Support Team Leaders and colleagues on projects aimed at enhancing team activities. Share knowledge and learnings with the team for continuous improvement. Qualifications Our Ideal Candidate: Graduates with sound knowledge of accounting and financial principles. MBA or CFA qualifications are advantageous but not required. Fluency in English and German. Ability to engage in credible dialogue at all organizational levels and with clients. Strong organizational skills with the ability to multitask and balance competing demands. Role Specific Technical Competencies: Minimum 2 years of relevant experience in banking, rating agencies, treasury, or accounting (preferred). Strong analytical skills with a focus on credit risk assessment. Excellent verbal and written communication skills. Ability to work across cultures in a dynamic environment. Why Join Us? Be part of a dynamic team in a leading international bank. Work on challenging projects and gain exposure to a wide range of financial products and industries. Opportunities for professional development and growth. Competitive compensation and benefits package. If you are a driven and analytical professional looking to excel in the world of finance, we invite you to apply for the Associate, Credit Analyst position at Standard Chartered Bank. Apply now and be a part of our journey towards excellence! Visit our careers website Standort Standard Chartered Bank, Frankfurt

Responsibilities : Management of a team of highly motivated analysts Ensures timely and accurate delivery of powertrain data; ensures data integrity; usesprehensive quality control procedures to synthesize and integrate data; Based on data analysis, can make a high-quality forecast to clients; provides constructive input within expert area to peers. Global and regional powertrain relevant policy, regulation and industry decarbonization research and analysis. Considers these as critical powertrain forecasts boundary from regional market level to OEM level to guide powertrain products forecasts. Client support. Respond to client product inquiries and support them with email, telephone and face-to-face meetings. Presenting to client briefings, executive briefings and similar gatherings the latest intelligence to aid clients in key decision-making. Present powertrain forecasts insights at conferences, tradeshows, client events, webinars to promote powertrain products/service. Project work involvement, including cross-regional and cross-team projects as needed. What We're Looking For: A degree in powertrain engineering, or 5+ years in related automotive experience of a technical nature 8+ years of experience in automotive powertrain at OEM or supplier. Strong team player with the ability to develop effective working relationships across the organization as well as externally. Must have the ability to inspire and move a cross-functional team in a unified direction and with a unified vision Proficiency with MS applications required (Excel, Word and PowerPoint); understanding of database mechanics helpful but not essential (e.g. Access, SQL) Passion and knowledge of automotive industry as well as proven connections to the automotive industry Experience in data analytics and/or data platforms that provide insight to clients Strong presentations skills andfortable in client interactions Acts as a coach to others andmunicates principles and guidance Creates efficiency and improvement through delivery Adapts plans and sets priorities to meet forecasts, product development or service challenges About S&P Global Mobility At S&P Global Mobility, we provide invaluable insights derived from unmatched automotive data, enabling our customers to anticipate change and make decisions with conviction. Our expertise helps them to optimize their businesses, reach the right consumers, and shape the future of mobility. We open the door to automotive innovation, revealing the buying patterns of today and helping customers plan for the emerging technologies of tomorrow. For more information, visit spglobal/mobility . What's In It For You? Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the rightbination can unlock possibility and change the world. Our world is in transition and getting moreplex by the day. We push past expected observations and seek out new levels of understanding so that we can helppanies,ernments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress. Our People: We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We'remitted to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future throughpetitive pay, retirement planning, a continuing education program with apany-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference. For more information on benefits by country visit: //spglobal/en/careers/our-culture/ Diversity, Equity, and Inclusion at S&P Global: At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation - Powering Global Markets. Ourmitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn't stop there, we strive to better reflect and serve themunities in which we live and work, and advocate for greater opportunity for all. ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an amodation during the application process due to a disability, please send an email to:" EEOpliance@spglobal "and your request will be forwarded to the appropriate person." US Candidates Only: The EEO is the Law Poster //dol/ofccp/regspliance/posters/pdf/eeopost.pdf " describes discrimination protections under federal law. ----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), RESECH202.2 - Middle Professional Tier II (EEO Job Group), SWP Priority - Ratings - (Strategic Workforce Planning) Job ID: 294916 Posted On: 2024-02-05 Location: Paris, France Job ID 294916 Standort S&P Global, Frankfurt

OPERATIONS Operations is a dynamic, multi-faceted division that partners with all areas of the firm to deliver banking, sales and trading and asset management capabilities to clients around the world. Alongside this vital service delivery role, Operations provides essential risk management and control, preserving and enhancing the firm’s assets and its reputation. Operations span all product lines and markets, serving as internal business partners who develop the processes and controls, and help to specify the systems that deliver accuracy, timeliness and integrity to our business. YOUR IMPACT You are looking to join a fast-paced, dynamic team that has broad connectivity across the firm for a franchise critical process. You will collaborate with cross-Federation teams and across the globe to manage the firm’s cash payments and receipts each day. You have a strong desire to learn about the firms different businesses and how they support our client and manage business risks, as well as work closely with a network of key banks and internal payments team to ensure smooth execution. OUR IMPACT Treasury Services is a global, multi-faceted and cross product team within Operations. The primary objective of the team is to deliver smooth payments execution and reconciliation, and tying it back to tight ledger integrity. Treasury Services have regional presence in Salt Lake City, New York, London, Warsaw, Bangalore, Singapore and Frankfurt. Treasury Services serves as the firm’s central bank for processing and managing all incoming and outgoing cash movements, and monitoring transactions for compliance to legal and regulatory requirements. Our team also works actively in the payment regulation and payment infrastructure space. HOW YOU WILL FULFILL YOUR POTENTIAL Understand business needs, elicit, agree and document the requirements for payment schemes and processes surrounding them Be solution orientated and work in an agile environment to build our Payments strategy, including self-clear and 3rd party cash management services Help design and establish appropriate payment functions globally to support the EMEA clearing processes including payment risk management, investigation and repair functions, and firm/customer funding flows Oversight of daily settlement flows of the firm Ensuring accuracy and integrity of the firm’s books and records Front line interaction with a network of cash agent banks, CCPs/CSDs as well as central banks Communicate and interact closely with various lines of business Work with business units to resolve cash settlement exceptions / issues Ensure that the firm is in adherence with common Payment Regulations Contribute into audits and submission of regulatory reports Liaise with Financial Crime Compliance team to resolve payment exception risk Contribute into optimizations and business intelligence initiatives Get pro-actively involved into treasury projects of the firm Be a change agent: Always question the status quo SKILLS AND EXPERIENCE WE’RE LOOKING FOR BASIC QUALIFICATIONS Bachelor’s degree with at least 1-3 years of experience in Treasury Services SWIFT expertise in ISO 20022 and 15022 Ideally first touch points with Business Intelligence tools Experience with payment reports such as payment statistics is a plus Technical knowledge of payment scheme requirements . T2 Services, SIX SIC, CHAPS, SEPA, SWIFT, FPS is a plus PREFERRED QUALIFICATIONS Functional Expertise - Keeps up-to-date with emerging business, economic, and market trends Technical Skills - Demonstrates strong technical skills required for the role, pays attention to detail, takes initiative to broaden his/ her knowledge and demonstrates appropriate financial/analytical skills. Client and Business Focus - Effectively handles difficult requests, builds trusting, long term relationships with stakeholders, helps the stakeholders to identify/define needs and manages client/business expectations Highly motivated self-starter Candidate must be proactive, enthusiastic and team oriented Proven ability to work in fast paced environments Strong prioritization skills and ability to meet tight deadlines Ability to remain composed under pressure Attention to detail and accuracy Strong client service orientation Strong written and verbal communication skills Strong prioritization skills Strong risk management mindset Well-developed organizational skills ABOUT GOLDMAN SACHS At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at /careers. We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Standort Goldman Sachs, Frankfurt

Who We Are! ITC Infotech is a leading global technology services and solutions provider, led by Business and Technology Consulting. ITC Infotech provides business-friendly solutions to help clients succeed and be future-ready, by seamlessly bringing together digital expertise, strong industry specific alliances and the unique ability to leverage deep domain expertise from ITC Group businesses. The company provides technology solutions and services to enterprises across industries such as Banking & Financial Services, Healthcare, Manufacturing, Consumer Goods, Travel and Hospitality, through a combination of traditional and newer business models, as a long-term sustainable partner. Your X-Factor Work ethic - You are a consummate professional. Aptitude - You have an innate capacity to transition from project to project without skipping a beat. Communication - You have excellent written and verbal communication skills for coordination across projects and teams.Impact - You are a critical thinker with an emphasis on creativity and innovation. Passion - You have the drive to succeed paired with a continuous hunger to learn. Leadership - You are trusted, empathetic, accountable, and empower others around you.Your life at ITC Infotech Solution SupportTriage all logged incidents (involve Business System owner where necessary)Escalate to Level 2 & 3 support where required.Resolve all data/admin related incidents.Provide feedback on progress, resolution or escalation to system users and functional leads.AccessApprove or reject all access requests based on business need/confidentiality.Assign the requested access once approved within the system of concern.Periodically review user list to ensure it’s aligned to business objectives.ChangeCapture all new changes in the ADO board.Manage the ADO board and solution delivery in line with DRG prioritization.Raise any SAP related Data change requests via Snow.Work with customer success to deliver all approved changes under the DevOps model.Disaster RecoveryCoordinate the system restore working with Planisware Customer Success TeamsData ExtractionAssess all requests for data extraction.Raise the required ServiceNow request for data extract.SKILLS, KNOWLEDGE, EXPERIENCE:Diploma with 5 years’ experience or minimum 8 years of DevOps and Services experienceGood understanding of Planisware and Loftware Good understanding of ServiceNow platformService Level Management in line with ITIL principlesResolver Team coordination and managementRelationship management and conflict resolution skills A good understanding of the organization’ services provided, customers/users, business functions and the digital capabilities that contribute towards delivery. Innovative thinking with service quality, and its improvement, within limits of costs and business direction Experience in large global organisation using in-sourced and out-sourced IT service providers. Responsible for managing services across multiple pillars.Manages OEM 3rd party customer success teams.Ensures fulfilment of services as per SLA, monitors and captures performance via Service Reviews1st level escalation points and focus for any end user engagement activities.Monitoring and reporting to ensure compliance for to SLA and support processes. Standort ITC Infotech, Frankfurt