The jobThe mission of Event Transport (ETRN) is to provide safe, secure and reliable passenger transportation to specific target groups and to enforce seamless vehicle access and parking operations at the stadium.    The ETRN Target Group Assistant will support the implementation of Event Transport operations in the Host City. This role reports to the ETRN Target Group Coordinator. Start date: 01.05.2024End date: 31.07.2024Start and end date may still differ slightly. Please enter the venue(s) for which you are available in the application form ("Preferred venue(s)").Salary structureWith the following information, we would like to give you an insight into the general conditions and our salary ranges. The salaries we call are based on several criteria, including the project, general responsibility and the required set of skills. This includes the knowledge & skills already acquired in professional work experience as well as verifiable education in terms of a relevant degree or comparable qualification. Our positions are classified and remunerated according to the above criteria. Therefore, the monthly salary for the Assistant position advised here is 3.100 € gross. Please note that over- or underpayment is possible depending on skills and specific experience. A bonus payment as a tournament bonus at the end of the employment is also possible.Please click here for further information regarding social insurances and taxes in Germany.List of relevant tasks & responsibilitiesCommunication and cooperation Act as the local contact person for all ETRN target group owners, providing operational support and liaising with all internal stakeholders Regular liaison with ETRN Manager and with UEFA ETRN Target Group Operations Domain Coordinator Cooperate closely with event service providers on-site in order to guarantee the fulfilment of service requirements Event-time responsibilities Coordinate the provision of transportation services to all ETRN target groups in the Host City Ensure implementation of transport service levels according to UEFA guidelines Responsible for setting-up transportation requirements at UEFA target group hotels (transport desks, offices, transportation points, parking and staging areas) according to UEFA guidelines and service level agreements Ensure proper data collection of all ETRN target group services in accordance with UEFA requirementsAdministration Support ETRN Manager and ETRN Target Group Coordinators on the implementation and follow-up of project plans Monitor progress and implementation of ETRN target group operational plans by local operators Apply procedures with regards to cost control and supplier management in line with project guidelinesRequirementsBachelor's or equivalent degree (ideally relating to transport, logistics, supply chains or business management)Previous experience in the fields of Event Transport, Venue Management or Access Management an advantage Previous experience working on sporting events an advantageComputer-literate: MS Word, PowerPoint, Excel, Outlook, Project (Proficient)AutoCadEnglish (Proficient), German (Proficient)Adapting and responding to changeOverall recruitment planAfter screening all applications, we will start inviting interesting candidates for the first step in the recruitment process to a time-shifted video interview. Here, you will receive a questionnaire with some general and some job specific questions, which you have to answer via video or written. The second step for the short-listed candidates in the process is then a video interview with HR and the relevant project.Please note that due to the high number of open positions, the interview phase will probably start in September 2023. We try to provide you feedback as soon as possible. Thanks already for your patience.About usIn 2024, Germany will host the 17th edition of the UEFA European Football Championship. Staging the biggest European sports event provides a unique opportunity for UEFA and DFB to jointly organise a celebration of the best of European Football, on the basis of excellence, sustainability, and passion. This flagship championship aspires to be a role model for other UEFA competitions, as well as leaving strong legacy for the future of European football. EURO 2024 GmbH, joint venture organisation between UEFA Events SA and DFB EURO GmbH, is responsible for the operational planning and implementation of the tournament.The EURO 2024 GmbH values diversity and strives to be inclusive in everything we do. We aim for everyone to have equal access to our organisation regardless of sex, gender identification, sexual orientation, age, disability, religion, ethnicity, nationality, or any other personal trait. If you have any particular requirements in respect to the recruitment or interview process, please mention this in your covering letter so that we can ensure adaptions are made when there are barriers identified.Employee benefitsBe part of an unique on-site team and experience the operations in the venueContribute to and help shape the staging of Europe's biggest sporting eventVaried and challenging tasksWorking in a unique, exciting and sporty environmentRegular team eventsA wide variety of employee benefitsÜber das Unternehmen:EURO2024

Customer Service Manager EMEA

HOYA Surgical Optics, Frankfurt am Main

About HOYA Surgical Optics (HSO)HOYA Surgical Optics (HSO) is the globally leading Preloaded Intraocular Lens (IOL) focused company that provides technologies and solutions that exceed expectations, enabling ophthalmic surgeons to focus on restoring sight. We are dedicated to improving the vision and quality of life for millions of people suffering from cataract, and helping them celebrate life visually.At HSO, People is the key factor to our success. We aim to create a conducive work environment for our employees around the globe, and to promote an inclusive culture based on our core values – Excellence, Passion, Innovative, Collaboration, and Accountability.HSO way of workingIn fulfilling our roles, we areAccountable for our own capabilities and development.Focused on delivering results without excuses, andAlive to the sensitivities, risk, and impact we have on others and work in a way that helps others do their work effectively.We are looking for people whoSee beyond self and are impact focused.Consider the needs, challenges, and objectives of every person they interact withExhibit positive reinforcement to help others succeed.About the roleWorks closely with and have impact on: Customer Service, Supply Chain, SalesReports to: Director, Supply ChainKey duties & responsibilitiesManage the Customer Service department for direct markets (France, Germany, Austria) and distributor markets (all other countries in EMEA region).Drive and further develop all task related to Customer Service like order management, order fulfilment, customer feedback management, and tender management.Oversee and manage the continual development of processes in cooperation with employees.Responsible for external escalations from customers, and internal escalations from within the company, like for example the sales force.Regular communication and extension of existing KPI’sCrisis and backlog managementActive design, analysis, structuring, determination, and optimization of processes and designing of new processes related to customer centricity and customer orientation.Development of in-house standards.Responsible for the maintenance and accuracy of customer master data inside the ERP system.Documentation of processes in the quality management toolDocumentation and inform related parties on backorder situations.Regular communication to the stakeholders and sales team regarding actual situations.Drives digitalization in the customer related topics.Experience & Functional competencyExperienceMinimum 3 years’ experience in leading Team Leaders and employees in an intercultural environmentMinimum 5 years’ relevant customer service experienceExperience in handling medical products or other related products with quality regulationsExperience in the medical or pharmaceutical industrySkills/AccreditationsStrong communication and interpersonal skillsProject and Change management skillsGood knowledge in ERP systems (Navision, Dynamics365, SAP)Experience with the implementation of a new ERP systemVery good knowledge in MS Excel (Pivot tables, Data analysis, Reporting and visualizing in graphs)Good knowledge in MS PowerPoint and Word.User knowledge in other products regarding digitalization including CRM, EDI and Ticket-system is a plusFluent in German and Business fluent in English (B2)B1-level in French is a plus.Able to work independently and shows ownership towards areas of responsibilitiesEducationUniversity degree in a commercial, supply chain, or related area.Equivalent proven developmentWhat we are offeringGrowing company with opportunities to developFlexible work arrangementPension scheme30 days vacation + 1 free day on Christmas and New Years eveRestaurant checks and gift cardFurther benefitsBy submitting your application, you agree that your personal data will be collected, disclosed, and retained by HOYA Group for assessing suitability for employment and verification purposes.We regret to inform you that due to the number of applications received, only shortlisted applicants will be notified. Thank you for your kind understanding. Standort HOYA Surgical Optics, Frankfurt am Main

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