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International Medical Affairs Senior Manager, MSL & Expansion Markets
PreventionGenetics, Düsseldorf
Help us change livesAt Exact Sciences, we’re helping change how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life while you’re working to help others.Company OverviewExact Sciences is dedicated to delivering patient critical answers across the cancer journey from early detection to treatment decision making. With a strong focus on people and an empathetic spirit, which fuels the company’s culture, driving them to create and deliver solutions rooted in the needs of patients, providers, and families. From earlier cancer detection to treatment guidance and monitoring, Exact Sciences are helping people get the answers they need to make more informed decisions across the cancer continuum. With a leading portfolio of products for earlier detection and treatment guidance, they help people face the most challenging decisions with confidence with a dedication to continuously innovate, combining scientific rigor with an open-minded approach to deliver the next big thing.Exact Sciences is continuously expanding the pipeline with the aim of tackling a wider array of cancer tests through the following measures:Expanding the Oncotype IQ platform to include liquid and tissue-based tests, all with the goal of making cancer care smarter.Adapting biomarker-based technologies create a liquid biopsy capable of detecting cancers and precancers from a blood sample.Using their proven multi-marker approach to achieve analytical sensitivity needed to discriminate between normal and cancerous samples.Collaborating with world-class clinicians and scientists at Mayo Clinic to identify biomarkers associated with the 15 deadliest cancers.Building a cancer detection platform upon learnings from the development of Cologuard (commercially available in the US only).By 2020, Oncotype DX will have been used to guide treatment decisions for more than 1 million cancer patients worldwide in breast, prostate and colon cancer.In July 2019 Exact Sciences acquired Genomic Health, a genetic cancer detection company based in Redwood City, California, for USD 2.8 billion, creating the leading global cancer diagnostics company.In 2020 Exact Sciences acquired Thrive Earlier Detection Corp., a Massachusetts-based healthcare company, in a multi-billion-dollar deal, and Base Genomics, which has technology for DNA methylation analysis.In February 2021 Exact Sciences announced the acquisition of Ashion Analytics, LLC (Ashion) from The Translational Genomics Research Institute (TGen), an affiliate of City of Hope. Ashion is a CLIA-certified and CAP-accredited sequencing lab based in Phoenix, Arizona with the genomics testing capabilities necessary to address the increasingly complex needs of clinical, academic, and biopharma customers focused on precision cancer treatments.The company is based in the United States, with International headquarters in Zug, Switzerland. Position SummaryThe Medical Affairs Senior Manager, MSL & Expansion Markets, France is a hybrid role responsible for leading an international team of Medical Science Liaisons and supporting Exact Sciences International expansion strategy with key medical activities.This is an exciting chance to build the first Exact Sciences International MSL team in leading and executing an efficient and transparent conversion plan to bring MSL contractors in-house as well as hire and onboard new MSLs to create a diverse and inclusive team. The International Medical Affairs Senior Manager – MSL & Expansion Markets will be expected to develop and drive MSL strategy ensure field medical activities and insight generation result in demonstrable outcomes and further develop and grow the MSL capability at Exact Sciences International.In addition, this individual will be responsible for medical affairs activities in selected key markets across International. These markets will include those where we want to move directly into a market (currently through distributors) or those markets where we currently have limited patient access that require improved reimbursement pathways.The Medical lead will work closely with the Market Expansion Team and lead all associated medial activities that may include leading medical activities for change in market reimbursement, aligning new market needs with central medical team, developing core data strategy for new markets, and defining resourcing needs and transition to new hires. The position is also responsible for consolidating and interpreting medical intelligence and reporting it to the Expansion Markets team.The incumbent will work closely with other functions within the company, including Corporate Strategy, Marketing, and Commercial to advance cross-functional understanding of the MSL value proposition, identify gaps and achieve results in line with company objectives.Representing the medical function, this individual will also manage research and educational medical objectives, while supporting commercial business and reimbursement objectives for the Oncotype DX breast recurrence score test.This position requires professionals with established personal and scientific creditability to interact with thought leaders, government health authorities, and medical centers of excellence. This is a dynamic role and will continue to evolve.Responsibilities/DutiesLead an international team of MSLs toward the implementation of field medical activities by communicating expectations and guiding the team to maintain and effectively communicate deep scientific knowledge and excel at KOL engagement and support medical/scientific information needs of scientific and clinical experts.Accompany the team to meetings with KOLs and other HCPs to assess proficiency and provide timely and constructive performance feedback.Lead and coordinate MSL team meetings to support team building, best practice sharing, development, and the accomplishment of field medical objectives.Develop a MSL Strategic Plan as well as Medical Plan for the markets, which include plans for KOL engagement, data generation, educational and guideline initiatives and reimbursement initiatives that align with the business objectives.Identify and engage international, national, and regional thought leaders in breast cancer within assigned geographic regions to conduct scientific discussions and understand insights related to molecular diagnostics in early BC management, while also establishing and maintaining professional relationships with them.Act as primary contact for investigators interested in developing and performing studies with the company’s commercially available assays in breast cancer.Assist in R&D and investigator-initiated studies as appropriate.Lead national and regional Advisory Boards when external advice is needed.Provide clinical presentations and information in academic, community, and healthcare provider setting in both group and one-on-one situations.Support & partner with regional team to deliver key medical activities.Developing medical slides, giving medical training presentations, and training in internal meetings and for partner distributors.Support international access & reimbursement with medical and scientific expertise.Assure compliance with relevant corporate policies.Provide feedback and medical input to local commercial plans and strategies.Pivotal Experience & ExpertiseDegree in Medicine/Medical Doctor or PhD, PharmD.3+ years of therapeutic clinical experience desired.5 to 7 years of industry experience (working in pharma/biotech/med tech).At least 3 years in a Medical Science Liaison role.Previous MSL (or other) management experience.Expertise in Oncology. Experience in breast/GI/lung cancer is a plus.Experience in Diagnostics or Biotech industry is a plus.Experience in relevant geographies a plus.Excellent English. Skills in other languages preferred.Excellent oral, written and presentation communication skills.Ability to independently deliver quality results in a timely manner.Proven record of working in matrix environment and delivering as part of a cross-functional team.Track record of delivering innovative medical activities across markets.Cultural ImpactHighest integrity and ethical behavior.Mutual respect for colleagues.Collaborative within teams, uses resources carefully and can build a great place to work and grow.Ability to interact within culturally diverse teams.Business acumen and innovative mindset. Ability to manage though complexity and ambiguity, while focusing on the end goal.OtherOffice-based in the International headquarters in Zug or out of one of our European offices.Ability to travel approx.. >50%.#LI-TK1Our success relies on the experiences and perspectives of a diverse team, and Exact Sciences fosters a culture where all employees can develop personally and professionally with a sense of respect and belonging. If you require an accommodation, email E-Mail anzeigen. We’ll work with you to meet your accessibility needs.Not ready to apply? Join our talent community and stay up to date on what’s new at Exact Sciences. Standort PreventionGenetics, Düsseldorf
Senior Sales Manager
SEEDTAG, Düsseldorf
We are offering a Senior Sales Manager position to help us change the world of digital advertising together.WHO WE ARESeedtag is the leading Contextual Advertising Platform. Our proprietary, machine learning-based technology provides human-like understanding of the content in the web, the highest level of brand safety in the industry and unmatched cookieless targeting capabilities.We engage with the market on both demand and supply side to create, activate and launch high-quality advertising campaigns at scale. We are committed to creating a more beautiful, respectful and engaging way to do advertising.KEY FIGURES2014 · Founded by two ex-Googlers2018 · 16M total turnover & Internationalization & Getting growth2021 · Fundraising round of 40M€ & +10 countries & +230 Seedtaggers2022 · Fundraising round of 250M€ + expansion into the U.S market + 400 Seedtaggers2023 · Expansion into 15 countries + 500 SeedtaggersYOUR CHALLENGESome of your key responsibilities will be:Represent Seedtag to build relationships and partnerships with agency and direct customers for German campaignsEducating customers (advertisers & agencies) on product features and the benefits of Seedtag so they can apply our solutions to the challenges their customers face.Generate excitement about our digital advertising platform, and increase our product sales through original solutions and proactive pitches to clients.Develop a deep understanding of the agencies you are responsible for across all clients, verticals and internal agency teams - programmatic, planning, trading and buying.Identify new business opportunities and new ways of working to achieve preferred partnership status within your agencies.Achieve and overachieve your quarterly sales goals as set by your manager.Accurately forecast and report your monthly sales/close sales commercial pipeline.YOU WILL SUCCEED IN THIS ROLE IFHave at least 5 years of relevant experience in sales in the German market within the digital advertising industry.Have established connections within the market, among large hubs and also media agencies.Can demonstrate a good level of knowledge of the digital media industry.Have strong communication skills and you are not afraid to take risks.Want to join a team and you are also able to work independently and autonomously.WHAT WE OFFER Key moment to join Seedtag in terms of growth and opportunities. One Seedtag: Work for a month from any of our open offices with travel and stay paid. Gympass, you will have access to wellness apps with certified psychologists, nutritional plans, on-demand classes and much more. Optional company-paid English, Spanish and/or French courses. Choose your own hybrid work schedule: office and remote. We love what we do, but we also love having fun. We have many team activities you can join and enjoy with your colleagues!BENEFITS OF WORKING AT SEEDTAGGrowth: International, highly demanding work environment in one of the fastest growing AdTech companies in Europe. We reject "that’s the way it’s always been done". In Seedtag you can find an energetic, fresh workplace, multicultural work environment where our members are from different countries in Europe, LATAM, US and so many more!Impact: The chance to have a direct impact, here you don't work for the sake of working, we all have an impact on seedtag in our own way, rowing in the same direction.Diversity of methodology and people: Seedtag DNA is unique and highly appreciated by very different types of Seedtagers. We embrace diversity and encourage everyone to seek the best version of themselves and to show who they really are. With a total flexible methodology.Flexibility: At Seedtag, we trust you, you can work from home, the beach or the office. The important thing is to work on your goals.Are you ready to join the Seedtag adventure? Then send us your CV! Standort SEEDTAG, Düsseldorf
Regional Sales Manager Middle East and Key Account Manager (m/w/d)
Judith Michel Personalberatung, Düsseldorf
The CompanyOur client, Process Insights AG, is focused on process monitoring, analytics, control and safety. With global operations across North America, Europe and Asia, Process Insights designs and manufactures analytical instrumentation used to provide compositional analysis and measure contaminants within gases and liquids in demanding and high cost-of-failure applications. The Company provides a broad portfolio of analytical technologies for in-line, on-line and at-line testing, including optical spectroscopy, mass spectroscopy, chilled mirror / hygrometry and electrochemical technologies. Process Insights’ products provide real-time, tight-tolerance speciation and analysis, enabling its customers to enhance process efficiency, ensure safety and maintain environmental and regulatory compliance. Process Insights’ products serve a broad range of end markets including semiconductor, renewable / alternative energy, life sciences, chemical, environmental monitoring, agriculture, food & beverage, general industrial, labs & research, and water & wastewater. The future focus will be on sustainability industries such as hydrogen, power-to-X, batteries, decarbonization and energy efficiency. Due to further growth, we are now looking for the newly created position of Regional Sales Manager (m/f/d) for Middle East in combination with the KAM for the middle east activities of an Scandinavian company.Experienced sales person with a good feeling for the different cultures in the Middle EastRegional Sales Manager Middle East and Key Account Manager (m/f/d) Analytical measurement technology - growth and expansion of the region - home office in Germany or sales office in Frankfurt/MainActive communication, empathy and diplomacy are basic requirements for you to be successful in sales and global networking?Are you a committed technician (m/f/d) with knowledge of the relevantmarkets and multicultural region, highly motivated and a people person with the ability to approach people and enjoy change and growth - and see yourself in an active part of the work in interdisciplinary teams? Then we are looking exactly for you!The PositionThe RSM & KAM (m/f/d) must be able to build up a distribution network, serve direct and key accounts, operate OEM businesses and manage sales channels. Communication with the distributors will be important, as there will be key accounts in the countries that are served directly by Process Insights. Special sensitivity and diplomacy will be required here to find the best way to guarantee local support and still be able to sell the products to key customers at globally agreed prices. The job holder (m/f/d) will additionally take responsibility for one Key Account himself for the middle east activities of a fast growing hyper agile Scandinavian system integrator and distributor. The new position holder (m/f/d) will directly report to the Director Sales and Marketing EMEA. If successful, the deputy role is in prospect.Qualifying Attributes and SkillsFor this exceptional position - combination of RSM and KAM – Process Insights is looking for an intrinsically motivated, dedicated sales person with strong communication and persuasion skills who enjoys making a difference, who is independent, forward-thinking and decisive. This is a ‘bridge building’ sales role that requires coordination of stakeholders in the global network as well as the marketing team, global sales channels, key accounts and management team.Additional requirements:… (m/f/d) Bachelor Degree in the field of (electrical) engineering or natural sciences, possibly a completed master degree or PhD, ideally in (electrical) engineering or natural sciences… At least five years of professional experience in technical sales / in the development or expansion and management of the middle east region in area sales and/or key account management for customers in the chemical, petrochemical, water and wastewater, food and beverage, pulp and paper, environmental and pharmaceutical sectors… High affinity for the Middle East, the people, the cultures and peculiarities of business, knowledge of Arab customs - as well as knowledge of activities in Scandinavia and/or the US markets… Enjoy new things, change and further growth - making a difference… High esteem for and enjoy coordinating with and working in interdisciplinary teams… An enthusiastic networker to handle and smoothen any cultural distinctions, acts with sensitivity, empathy and diplomacy… Willingness to travel and attend web meetings… Confident skills of written and spoken English and Arabic, ideally German and/or a Scandinavian languageProcess Insights offers… A challenging, interesting and creative task in a growing international group of companies… A culture in which experience and personality are desired. Values such as honesty, trust, transparency, respectful cooperation and both speed and initiative describe the company very well… A professional, young team with an international orientation that looks forward to working together… A pleasant working atmosphere with flat hierarchies and "open doors" … To live the "speed of change" in a very successful global group and to actively shape the further development of Process InsightsWhat we want from you... Your enthusiasm for this future-proof and important position… A certain fit to the described tasks and requirements... Please, send your detailed application by E-Mail - including your experience - to Mrs. Judith Michel-Ehrsam at E-Mail anzeigen Standort Judith Michel Personalberatung, Düsseldorf
International Medical Affairs Senior Manager, MSL & Expansion Markets
Genomic Health, Inc., Düsseldorf
Help us change lives At Exact Sciences, we’re helping change how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life while you’re working to help others. Company Overview Exact Sciences is dedicated to delivering patient critical answers across the cancer journey from early detection to treatment decision making. With a strong focus on people and an empathetic spirit, which fuels the company’s culture, driving them to create and deliver solutions rooted in the needs of patients, providers, and families. From earlier cancer detection to treatment guidance and monitoring, Exact Sciences are helping people get the answers they need to make more informed decisions across the cancer continuum. With a leading portfolio of products for earlier detection and treatment guidance, they help people face the most challenging decisions with confidence with a dedication to continuously innovate, combining scientific rigor with an open-minded approach to deliver the next big thing. Exact Sciences is continuously expanding the pipeline with the aim of tackling a wider array of cancer tests through the following measures: Expanding the Oncotype IQ platform to include liquid and tissue-based tests, all with the goal of making cancer care smarter. Adapting biomarker-based technologies create a liquid biopsy capable of detecting cancers and precancers from a blood sample. Using their proven multi-marker approach to achieve analytical sensitivity needed to discriminate between normal and cancerous samples. Collaborating with world-class clinicians and scientists at Mayo Clinic to identify biomarkers associated with the 15 deadliest cancers. Building a cancer detection platform upon learnings from the development of Cologuard (commercially available in the US only). By 2020, Oncotype DX will have been used to guide treatment decisions for more than 1 million cancer patients worldwide in breast, prostate and colon cancer. In July 2019 Exact Sciences acquired Genomic Health, a genetic cancer detection company based in Redwood City, California, for USD 2.8 billion, creating the leading global cancer diagnostics company. In 2020 Exact Sciences acquired Thrive Earlier Detection Corp., a Massachusetts-based healthcare company, in a multi-billion-dollar deal, and Base Genomics, which has technology for DNA methylation analysis. In February 2021 Exact Sciences announced the acquisition of Ashion Analytics, LLC (Ashion) from The Translational Genomics Research Institute (TGen), an affiliate of City of Hope. Ashion is a CLIA-certified and CAP-accredited sequencing lab based in Phoenix, Arizona with the genomics testing capabilities necessary to address the increasingly complex needs of clinical, academic, and biopharma customers focused on precision cancer treatments. The company is based in the United States, with International headquarters in Zug, Switzerland. Position Summary The Medical Affairs Senior Manager, MSL & Expansion Markets, France is a hybrid role responsible for leading an international team of Medical Science Liaisons and supporting Exact Sciences International expansion strategy with key medical activities. This is an exciting chance to build the first Exact Sciences International MSL team in leading and executing an efficient and transparent conversion plan to bring MSL contractors in-house as well as hire and onboard new MSLs to create a diverse and inclusive team. The International Medical Affairs Senior Manager – MSL & Expansion Markets will be expected to develop and drive MSL strategy ensure field medical activities and insight generation result in demonstrable outcomes and further develop and grow the MSL capability at Exact Sciences International. In addition, this individual will be responsible for medical affairs activities in selected key markets across International. These markets will include those where we want to move directly into a market (currently through distributors) or those markets where we currently have limited patient access that require improved reimbursement pathways. The Medical lead will work closely with the Market Expansion Team and lead all associated medial activities that may include leading medical activities for change in market reimbursement, aligning new market needs with central medical team, developing core data strategy for new markets, and defining resourcing needs and transition to new hires. The position is also responsible for consolidating and interpreting medical intelligence and reporting it to the Expansion Markets team. The incumbent will work closely with other functions within the company, including Corporate Strategy, Marketing, and Commercial to advance cross-functional understanding of the MSL value proposition, identify gaps and achieve results in line with company objectives. Representing the medical function, this individual will also manage research and educational medical objectives, while supporting commercial business and reimbursement objectives for the Oncotype DX breast recurrence score test. This position requires professionals with established personal and scientific creditability to interact with thought leaders, government health authorities, and medical centers of excellence. This is a dynamic role and will continue to evolve. Responsibilities/Duties Lead an international team of MSLs toward the implementation of field medical activities by communicating expectations and guiding the team to maintain and effectively communicate deep scientific knowledge and excel at KOL engagement and support medical/scientific information needs of scientific and clinical experts. Accompany the team to meetings with KOLs and other HCPs to assess proficiency and provide timely and constructive performance feedback. Lead and coordinate MSL team meetings to support team building, best practice sharing, development, and the accomplishment of field medical objectives. Develop a MSL Strategic Plan as well as Medical Plan for the markets, which include plans for KOL engagement, data generation, educational and guideline initiatives and reimbursement initiatives that align with the business objectives. Identify and engage international, national, and regional thought leaders in breast cancer within assigned geographic regions to conduct scientific discussions and understand insights related to molecular diagnostics in early BC management, while also establishing and maintaining professional relationships with them. Act as primary contact for investigators interested in developing and performing studies with the company’s commercially available assays in breast cancer. Assist in R&D and investigator-initiated studies as appropriate. Lead national and regional Advisory Boards when external advice is needed. Provide clinical presentations and information in academic, community, and healthcare provider setting in both group and one-on-one situations. Support & partner with regional team to deliver key medical activities. Developing medical slides, giving medical training presentations, and training in internal meetings and for partner distributors. Support international access & reimbursement with medical and scientific expertise. Assure compliance with relevant corporate policies. Provide feedback and medical input to local commercial plans and strategies. Pivotal Experience & Expertise Degree in Medicine/Medical Doctor or PhD, PharmD. 3+ years of therapeutic clinical experience desired. 5 to 7 years of industry experience (working in pharma/biotech/med tech). At least 3 years in a Medical Science Liaison role. Previous MSL (or other) management experience. Expertise in Oncology. Experience in breast/GI/lung cancer is a plus. Experience in Diagnostics or Biotech industry is a plus. Experience in relevant geographies a plus. Excellent English. Skills in other languages preferred. Excellent oral, written and presentation communication skills. Ability to independently deliver quality results in a timely manner. Proven record of working in matrix environment and delivering as part of a cross-functional team. Track record of delivering innovative medical activities across markets. Cultural Impact Highest integrity and ethical behavior. Mutual respect for colleagues. Collaborative within teams, uses resources carefully and can build a great place to work and grow. Ability to interact within culturally diverse teams. Business acumen and innovative mindset. Ability to manage though complexity and ambiguity, while focusing on the end goal. Other Office-based in the International headquarters in Zug or out of one of our European offices. Ability to travel approx.. > 50%. #LI-TK1 Our success relies on the experiences and perspectives of a diverse team, and Exact Sciences fosters a culture where all employees can develop personally and professionally with a sense of respect and belonging. Standort Genomic Health, Inc., Düsseldorf
Praktikum Content Marketing - Projektkommunikation
Lidl Stiftung & Co KG, Düsseldorf
EinleitungEine gute Idee war der Ursprung, ein erfolgreiches Konzept ist das Ergebnis. Qualität zum guten Preis möglichst vielen Menschen anbieten zu können treibt uns an - mittlerweile weltweit, denn wir sind Lidl. Hier ist das berufliche Zuhause vielfältiger Talente. Ob im Einkauf, in der Logistik, im Warengeschäft oder in der IT; ob als Impulsgeber, Gestalter oder Dienstleister der Länder. Wir suchen Anpacker, Durchstarter, Möglichmacher und bieten spannende Aufgaben und Projekte in einem dynamischen und internationalen Umfeld. Bei Lidl findet jeder seine persönliche Herausforderung. Denn Lidl lohnt sich.Deine AufgabenIn deinem bis zu 6-monatigen Praktikum, mit Start ab August / September 2024, vertrittst du die Lidl-Fachbereiche im größten IT-Projekt der Schwarz-Gruppe – der Modernisierung des Warenwirtschaftsystems (WaWi)Unterstützung bei der Erstellung von Newsbeiträgen und -lettern, Videoproduktion sowie Gestaltung der Projekt-Website inkl. regelmäßiger KPI-Analyse und Benchmarking im Projekt „WaWi Nexus“ als Teil des Teams „Content & Kommunikation“Leitung eigener Teilprojekte zur Optimierung der internationalen Stakeholder-Kommunikation sowie im Bereich „Change Management“Koordination von Terminen und Workshops mit internen Schnittstellen und externen DienstleisternWertvolle Einblicke in die Lidl-WeltDein ProfilStudium im Bereich BWL, (Online-)Marketing, Medienmanagement, Kommunikation, Kommunikationsdesign oder vergleichbarSchnelles Auffassungsvermögen & analytische FähigkeitenAusgeprägte Team- und Kommunikationsfähigkeit sowie KreativitätSehr gute MS Office Kenntnisse (v.a. PowerPoint)Sehr gute Deutsch- und EnglischkenntnisseErfahrungen im Marketing/Projektmanagement von VorteilWir bietenLidl legt Wert darauf, dass sich deine Zeit bei uns lohnt! Deshalb kannst du bei uns nicht nur deine Finanzen aufbessern: Du gewinnst wertvolle Praxiseinblicke in „deinen“ Fachbereich und lernst die Herausforderungen im Tagesgeschäft kennen. Dabei steht dir nicht nur während der Einarbeitung ein fester Ansprechpartner zur Seite. Du hast zu jeder Zeit Zugriff auf das Expertenwissen deines festen Ansprechpartners und das Know-how deiner hilfsbereiten Kolleginnen und Kollegen. Lerne das kollegiale Umfeld und deine beruflichen Möglichkeiten bei Lidl kennen. Und nutze die Chance, dir ein erstes Karrierenetzwerk aufzubauen.
Boutique Manager (M/W/D)
JODA HEADHUNTING, DÜSSELDORF, Nordrhein-Westfalen
Your mission:Actively participate to the development of the organization, through the excellent management of the store and the achievement of the sales objectives, driving and supporting the sales team as a coach as well as delivering exceptional service to the client Business Management:Manage the boutique in order to achieve sales objectives and store and service KPI’s, ensuring to spend most of the time on the shop floor with sales team and clientsConcur to the definition of action plans related to the mystery shopping and Voice of the Client results and ensure their implementation Client Management:Be proactive in recruiting new customers, promoting and creating events in order to generate new business opportunitiesActively participate and involve sales teams in social eventsConstantly nurture relationships with clients, in store and outside the store implementing client database activities, as per marketing guidelinesAddress client concerns/disputes/complains assuring that the client satisfaction is restored Team Management:Constantly coach the sales team on how to deliver an unique and memorable shopping experience (customer focus, storytelling, extraordinaryservice, selling skills and attitude), observing the sales floor and providing feedback accordinglyConstantly develop the team by observing them on the sales floor and providing feedback either on the spot and in structured one to one meetingsPartner with Sales Trainers in training definition, implementation plans and follow up.Ensure the participation of the store team to training sessions in order to develop and strengthen their knowledge on different topics (collections, selling techniques, brand and inspiration stories, security…). Master of the House:Be responsible for the good maintenance, the safe environment, the good functioning of the store as well as the respect of product assortment and visual merchandising, respect of excellent uniforms and grooming standards, and supervise after sales service requests providing excellent pre and post service to the customerBe responsible for the store stock, ensuring to efficiently and effectively manage it according to KPI’s, and proposing corrective actionsGuarantee the correct application of company norms and procedures (discount etc..).Sponsor the development of a frictionless Client experience through the different touch points, leveraging on the adoption of new digital tools and ProcessesSponsor the full store engagement on new omnichannel initiatives and amplify the change of mindset in store, driving the change  Market Knowledge:Related to your location, guarantee profound knowledge on brand locations, events and marketing activitiesEnsure a strong knowledge of the relevant markets: competitions, events, product and pricing Technical Skills:Knowledge of store procedures and processesKnowledge of digital processesKnowledge of the Luxury businessKnowledge of competitionVery good skills in English and German Soft Skills:Driving and leading by exampleBusiness acumenProactivity & EngagementClient satisfactionBeing coachDelivering excellenceManagerial EffectivenessIntegrity and TrustCuriosity and Change Driver  
Enterprise Architect (w/m/d) - digital change
Michael Page, Düsseldorf
Analyse und Prüfung von internen Kundenanforderungen bis zur Umsetzung der IT-VisionEntwicklung und Umsetzung von Lösungen für verteilte, hochverfügbare IT-Systeme und -Landschaften.Optimierung von Software- und Systemarchitekturen mit Microservices.Sicherstellung der Einhaltung technischer und IT-Sicherheitsvorgaben.Integration neuer, innovativer Anwendungen und digitaler Produkte.Einbindung und Überzeugung von Stakeholdern hinsichtlich der IT-Strategie.Abgeschlossenes Studium im IT-Bereich oder vergleichbare Qualifikation.Fundierte Erfahrung in der Analyse und Umsetzung komplexer IT-Systeme.Expertise in Software- und Systemarchitekturen, speziell Microservices.Kenntnisse in IT-Governance und IT-Sicherheitsvorgaben- Zertifizierungen (zB TOGAF) sind ein klarer MehrwertKreative und innovative Denkweise bei IT-Lösungen.Hervorragende Kommunikationsfähigkeiten und Überzeugungskraft.