we simplify mobility Service Delivery Expert (m/f/d)full-time position to be filled as soon as possible in our division Technology in Kleinostheim near Aschaffenburg.UTA Edenred is one of the leading mobility service providers in Europe. In the 40-country UTA acceptance network, commercial customers can refuel, charge e-vehicles, use numerous other services such as toll processing, breakdown and cleaning services as well as innovative digital solutions for fleet management. Your Responsibilities:You oversee key functions within the IT department, ensuring the delivery of high-quality service to end users whilst establishing and maintaining Service Support and Service Delivery processes to meet business needsYou ensure the correct execution of all service management processes, including Incident Management, Problem Management, Change Management, and Asset ManagementYou provide stakeholders with comprehensive reports and data, demonstrating the stability of global IT systemsYou manage critical/major incidentsYou manage crisis calls, prioritizing the restoration of services to minimize disruption. Throughout the incident, you keep all stakeholders informed of progress and meticulously record relevant details to support postmortem analysis Your Profile:You hold a Bachelor's degree in Telecommunication Engineering, Computer Science, Electronics, or an equivalent qualificationYou have a minimum of 5 years' experience in Service Delivery within the IT or Telecom sectorYou possess a fundamental understanding of IT infrastructure and are familiar with ITIL or similar frameworks (Certification is advantageous)You have hands-on experience of at least 2 years in Incident, Problem, and Change Management processes.You excel in Stakeholder managementYou can effectively articulate technical concepts in layman's terms and possess strong communication skills in both English and German, any additional foreign language is a bonus What we offer?Flexible working hours The perfect compatibility between family, leisure and career is important to us. Shopping Card The Ticket Plus City Card is topped up monthly with 50u20ac for all employees. Mobile working Whether you are working from home or on-site with your team, flexibility is a top priority for us. Interested?Please send your application together with your salary expectation, your earliest possible starting date and the reference number YF-8097 via E-mail to personal[AT]uta.de.Contact Person: Rosanne Schrötter / HR Business Partner T / +49 6027 509 4421 VIBE WITH US UNION TANK Eckstein GmbH & Co. KG Heinrich-Eckstein-Str. 1 63801 Kleinostheim uta.com

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