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Überblick über die Statistik des Gehaltsniveaus für "Customer Service Sales Support in Berlin"

31 760 € Durchschnittliches Monatsgehalt

Durchschnittliches Gehaltsniveau in den letzten 12 Monaten: "Customer Service Sales Support in Berlin"

Währung: EUR USD Jahr: 2024
Das Balkendiagramm zeigt die Änderung des Gehaltsniveaus in der Customer Service Sales Support Branche in Berlin

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Director Revenue Management and Key Accounts Europe
Wyndham Hotels & Resorts, Berlin, BE
Wyndham Hotels & Resorts is now seeking a Director Revenue Management and Key Accounts Europe to join our team in Germany.Job SummaryThe position serves as Europe region’s leader in revenue management, creating strategies to maximize the region’s room revenue and grow the RevPAR Index (market share) for each hotel in the portfolio. This involves leadership of two distinct areas of work: Managing regional RMS Teams and developing/monitoring revenue management and distribution strategies to key accounts in the region. The Position covers the following activities: Oversight of rate plans available to all hotels in the region in collaboration with EMEA Revenue Management on strategic design and implementation of new rate plans to address market requirements of hotels.Develop close relationships with key partners providing revenue management support including rate plan consultations, systems setup, and strategies to optimize revenue performance.Training for Operations and Hotel teams on Rate Plans available to hotels including best practices and revenue management strategies.Selection and oversite of 3rd party Revenue Management Service Providers delivering tools & reporting systems to hotelsClose collaboration with sub-regional Operation and Commercial leaders to align on strategies to drive Wyndham’s Contribution.Representation at industry forums and events related to revenue management best practices and industry trends.ComplexityDecision-making authority is at a medium level, given this role is accountable for design of rate plans and systems impacting revenue generation for hotels.Acts as supervisor and mentor to RM Analyst(s) and Specialist(s) and Manager(s) Work consists of strategic planning, analysis and training plus oversite of routine tasks, processes, and operations. The employee defines and delivers clearly prescribed, standard policies and procedures. Requires strategic thinking and analysis to put forward options for review with internal and external stakeholders and line management.Problems are sometimes complex and involve a mix of solutions ranging from a set of pre-designed options to bespoke developments.Work requires active involvement in projects that result in new ideas or methods. Improved methods generally affect the hotel’s bottom line performance and immediate department. Serves as a project team member working to achieve defined goals. Require regular contact with property designated contacts; interaction within the department and periodic contacts with other departments, supplying or seeking information on specialized matters.Scope/Financial ResponsibilityThe position has a revenue impact as it relates to ensuring that Brand Standards, Revenue Management Policies, and Best Practices. All these are designed to generate incremental revenues, and customer loyalty, and increase brand awareness for properties while minimizing opportunity costs of not having adequate rates and inventory available for sale across various channels.This position and its direct reports can have an impact on a hotel’s top-line revenues.Abilities/Key Competencies/SkillsMust have detailed expert-level knowledge of revenue management strategies and systemsMust be able to show initiative in job performance, including anticipating, preventing, identifying and solving problems as necessary.Ability to analyse, interpret and explain statistical data, to develop strategies and generate a course of action. Must have the ability to assimilate information, data, etc. from disparate sources and consider, adjust or modify to meet the constraints of the particular need.Must have excellent interpersonal skills that build trust and in still confidence in order to motivate and influence othersMust be effective at listening, understanding, and clarifying the concerns and issues raised by key clients, co-workers and supervisors.High proficiency withMS-Office, Salesforce, BI Tools, and RMS systems that may be designated by the company.Experience/Certificates/EducationBA/BS bachelor’s degree in hospitality, Business Administration, Finance, or Economics or a minimum of six (6) years of experience in Revenue Management A minimum of three (3) years of director-level experience in international marketsCentral Europe / Germany market knowledge at director level experience is a must.Experience managing key account relationships.Global Acumen demonstrating the ability to effectively work across different cultures and teams.Hospitality industry experience is a must. Proficient in Revenue Management systems, hotel property management systems, and industry-related reportsFluency in English and German is essential. COMPANY OVERVIEW: Wyndham Hotels & Resorts is the world’s largest hotel franchising company by the number of properties with approximately 9,100 hotels across over 95 countries on six continents. Through our network of more than 836,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company’s mission of making hotel travel possible for all. 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Property Management Back-Office Associate (Berlin) (m/f/d)
Habyt, Berlin
Habyt was founded in Berlin by a team of entrepreneurs with a vision to create affordable and sustainable living solutions around the world. The co-living and housing rental model was broken, and finding a home was never an easy process. From bad paperwork to worse flatmates, unlocking the next move was never straightforward — and Habyt wanted to fix precisely that.About the role Housing is hard. One size rarely fits all, and it's a hell of a process. As the largest flexible housing company globally, Habyt’s mission is to provide access to housing anywhere, for everyone. Our drive is to create solutions with a digital-first approach, making every move easy, and every house a home. If you are passionate about real estate and would like to join a dynamic, talented, and diverse team of professionals from all around the world — you are in the right place!We are on a steep growth curve and are looking for an Operations Associate to join our Property Management team in Berlin. You’ll dive headfirst into the world of flexible housing and will have an immersive experience in the heart of our operations. Your contribution will be integral to ensuring smooth and efficient property operations, maintaining high standards, and elevating the living experience for our Habyt members.This position is open to residents of Berlin. If interested, please send us your most updated CV in English.Your Responsibilities Vendor Relationship Management: Foster and manage relationships with vendors and service providers, cleaning, keys, maintenance, and others, ensuring quality services based on Habyt standards, as well as timely support for property maintenance and improvements.Member Assistance: Act as a point of contact for members' needs and concerns, providing exceptional customer service and ensuring a positive living experience. Your main responsibility will be to guide our Habyt members through their stay journey. This includes pre-move interactions, the move-in experience, follow-up throughout the stay with ticket responses, and a seamless move-out process.Collaboration and Coordination: Liaise with various internal teams (Sales) and stakeholders (Member Services) to streamline processes, resolve issues, and maintain operational efficiency.Communication and Reporting: Responding to member queries via helpdesk chat, email, phone or any PMS or similar software. Maintain records, track data, and generate reports related to property management activities, contributing to informed decision-making.Some of the tasks you will be supportingRoom checks prior to move-in, ensuring checklists are updated and precise.Ensure maintenance requests submitted via the ticketing system are responded to and solved in a timely manner with adequate verbiage and customer service skills, to achieve KPI targets.Key management, duplication of keys, and maintenance of digital door locks and main gate/side gates of en bloc properties (changing of batteries/code on bi-yearly), monitoring of door code Keynest service provider.Your QualificationsA Bachelor's degree in Business Administration, Operations Management, or a related field.Previous experience in operational management or a similar role, ideally within the Proptech or real estate industry.Strong interpersonal skills with a customer-centric approach, ensuring exceptional member satisfaction.Excellent organizational abilities with a keen eye for detail and problem-solving skills.Ability to multitask, prioritize effectively, and thrive in a dynamic, fast-paced environment.Proficiency in or willingness to learn operational software and management tools.German knowledge is a plus.What We OfferWelcome Package: Get equipped from Day 1 with Habyt's Swagg and premium tech gear.Team Events: Have a blast at our regular Company & Team Events.Remote in City: Work remotely within Berlin and enjoy our flexible co-working passes.Habyt Fellowship Program: Stay at one of our Habyt Homes and get to know the teams in other countries.Learning & Development: Receive access to our partner learning platform to further develop your know-how and learn new valuable skills.Mental Health: Your well-being matters to us. Gain access to the Calm App to enhance your overall mental wellness.Employee Discount: Get a discount for staying in one of our Habyt Properties.Have an impact: Join a fast-growing company and be part of a diverse, international, and talented team. Together we are revolutionizing the housing market! Standort Habyt, Berlin
Business Development Intern @Deltia (Remote)
Merantix, Berlin
What we doWe are an exciting new AI start-up creating the future of manufacturing! We believe that blue-collar workers are an essential part of this transformation. We are dedicated to empowering these workers by assisting them in their daily tasks and unlocking the full potential of manual labor through productivity and flexibility.We are utilizing cutting-edge technology, such as computer vision and artificial intelligence, to revolutionize manufacturing by providing workers with the tools they need to improve their productivity beyond current limitations. Our focus is initially on assembly processes, but we plan to expand to other areas, including material consignment and machine repair activities. By improving efficiency, we aim to make products more affordable and use resources more sustainably.Our team is led by experienced entrepreneurs Max and Silviu. Max has previously founded a company in manufacturing that digitized 40 factories, and Silviu holds a PhD in computer science and is a computer vision expert. He has previously led a team that developed a robot taxi service at Volkswagen and built a startup in the security industry. Our team includes members from top-tier universities such as ETH and MIT, as well as individuals with entrepreneurial experience in the fashion industry and at leading research institutions like Fraunhofer. At our company, we value hard work, creativity, and a willingness to learn and grow. We are committed to fostering a diverse and inclusive workforce and welcome candidates of all backgrounds. Our job is 100% remote, and we actively support a healthy work-life balance. Additionally, we offer a comprehensive benefits package that includes medical insurance and a learning and development budget. 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You have an undergraduate degree or are in your final year at a top-­tier university, MA/MSc is a plus.You have gained professional experience in an impactful entrepreneurial environment, at a leading technology company, or in management consultancy/ venture capital.Superb English communication skills, both verbal and written, and interpersonal skills and an ability to effectively communicate with both business and technical teams.You have a long-­held interest in technology, both personally and professionally.You have strong organizational and multitasking skills with the ability to prioritize appropriately and effectively.You are available to work with us for full-time for 6 months at a time.What we offerPaid internship position.A Brand new office situated on the AI Campus in Berlin where we closely cooperate with other exciting AI ventures - although we work remotely, you can still work from the campus if you wishHardware allowance. We give you support to have all the equipment you would need to thrive on your jobInternational Team: Within our current team we have more than 10 nationalities and counting Engaging Topics and Excellence: Merantix offers unique insights into applied machine learning research and development, working with a group of highly talented engineers and entrepreneursEthics: We are committed to developing ethical AI softwareDynamic working culture: We hold weekly and monthly events around AI Innovation and Implementation. We have a very flat hierarchy, open 360° feedback, and flexible working hoursLearning and Development. Annual learning and development budget to attend conferences or purchase educational resources to develop additional skills further Standort Merantix, Berlin
Competitiveness and Business Transformation Associate
Fluence, Berlin
About Fluence: Fluence Energy, Inc. (Nasdaq: FLNC) is a global market leader in energy storage products and services, and optimization software for renewables and storage. With a presence in over 47 markets globally, Fluence provides an ecosystem of offerings to drive the clean energy transition, including modular, scalable energy storage products, comprehensive service offerings, and the Fluence IQ Platform, which delivers AI-enabled SaaS products for managing and optimizing renewables and storage from any provider. Fluence is transforming the way we power our world by helping customers create more resilient and sustainable electric grids.For more information, visit our , or follow us on or . To stay up to date on the latest industry insights, . OUR CULTURE AND VALUES We are guided by our passion to transform the way we power our world. Achieving our goals requires creativity, diversity of ideas and backgrounds, and building trust to effect change and move with speed. We are Leading Fluence currently has thousands of MW of energy storage projects operated or awarded worldwide in addition to the thousands of MW of projects managed by our trading platform—and we are growing every day. We are Responsible Fluence is defined by its unwavering commitment to safety, quality, and integrity. We are Agile We achieve our goals and meet our customer’s needs by cultivating curiosity, adaptability, and self-reflection in our teams. We are Fun We value the diversity in thought and experience of our coworkers and customers. Through honest, forthcoming, and respectful communications we work to ensure that Fluence is an inclusive and welcoming environment for all. ABOUT THIS POSITIONReporting to the Sr. Manager of Competitiveness, the Competitiveness and Business Transformation Associate will gain the responsibilities to:•Collaborate with and, when required, independently execute strategies set by the Sr. Manager of Competitiveness across global functions and regions.•Independently manage multiple competitiveness measures while ensuring alignment with the company vision, and ensuring each contributes to growth and positive margins.•Provide regular and autonomous updates on the status of ongoing competitiveness measures to the Sr. Manager of Competitiveness and the management team.•Propose and initiate new competitiveness measures in collaboration with, and sometimes independently of, the Sr. Manager of Competitiveness.•Liaise with senior stakeholders from various departments, ensuring alignment and harnessing potential synergies.•Assist and at times independently prepare for high-level executive leadership meetings, ensuring strategies and updates align with ongoing visions. What will our ideal candidate bring to Fluence? Proven experience with at least 2-3 years in global strategy consulting or a similarly fast-paced environment. Strong track record of achievement, preferably in the Battery Energy Storage Systems industry or the renewable energy sector. Experience in independently managing multiple improvement measures, ensuring contribution to organizational goals, and cross-functional alignment. Ability to collaborate seamlessly with various functions, regional organizations, and senior stakeholders. Excellent communication skills, both written and verbal, with the capacity to provide regular and autonomous updates. Comfort and experience working in a global context, with an understanding of how to navigate and drive strategies across various functions and regions. Ability to adapt to a dynamic and evolving industry, showcasing resilience and a proactive attitude in the face of challenges. We highly value candidates who embody a professional yet approachable demeanor, contributing to a positive and cooperative work atmosphere within the team. Standort Fluence, Berlin
Assistant Manager - Rough Trade Berlin
Rough Trade, Berlin
Assistant Manager - Rough Trade BerlinRole: Assistant ManagerLocation: Karl-Marx-Strasse, Berlin, DEContract: Full-timeHours: 40 hours per weekSalary: CompetitiveWe have an exciting opportunity available to join Rough Trade as the Assistant Manager of Rough Trade Berlin, a brand new store opening on Karl-Marx-Strasse in the heart of the city. The store will operate in a 270 square meter space, with a record shop and café on the ground floor of an entirely revamped building called Kalle Neukölln, transforming a former department store and multi-storey car park into a modern creative place for music and food lovers. For over 40 years, Rough Trade has been trusted by customers and the music industry to shine a spotlight on the best new music from all over the world. This has afforded Rough Trade a unique role within the UK and Global music retail industry and empowered the company's expansion into the European market in Q4 2023. There is no other music retail shopping experience quite like that offered by Rough Trade. This role is a unique chance to be part of something truly special within the music retail landscape, and for the right candidate to truly make their mark.The Assistant Manager of Rough Trade Berlin plays a crucial role in supporting the Store Manager in continuing to grow and build on Rough Trade’s success, whilst delivering a truly inspiring in-store experience to their customers. The Assistant Manager has full responsibility for the running of the store in the absence of the Store Manager. The Assistant Manager reports directly to the Store Manager.The successful candidate will be passionate and knowledgeable about music across a classic back catalogue as well as contemporary and new acts and will have a working knowledge of a wide range of specialist genres.Your duties and responsibilities will include:Deputising for the Store Manager in their absenceSupporting with the recruitment, retention and training of the store teamSupporting the implementation of new strategies and accomplishment of business objectivesEfficient use of the stores inventory management system to ensure effective stock controlSupport the Store Manager with performance managementEnsure health and safety compliance across all areas of the storeRole model ‘best in class’ customer serviceSupport with merchandising and store presentation to maximise salesSupport with the management of all store funds including cash reconciliation and bankingThe ideal candidate will possess the following skills and experience:Excellent people management skillsExcellent written and verbal communication skillsFluent in German and EnglishA proven track record of retail management and leadership experienceStrong commercial awareness and business acumenA strong understanding of IT systems. Especially Inventory management and EPOS systemsCommercial awarenessSocial media savvyExcellent organisational skillsPerforms well under pressureStrong knowledge of Rough Trade, who our customers are and what we do. It is essential that you are comfortable being a brand ambassador at all timesThis role is full-time. Salary is dependent on experience and is based on a 40 hour work, 5 day work week between Monday to Saturday.Candidates are expected to work a varied shift pattern including evenings, late nights, weekends and public holidays to ensure that the needs of the business are met.At Rough Trade we value diversity and inclusion across everything that we do. From the records that we sell, to the events that we hold, to the incredible people that work in our stores, we are committed to delivering the best possible experience for everybody.If you are a hard-working and passionate music lover who enjoys sharing your knowledge and recommendations with others, and are committed to fostering a vibrant local music community, then we want you to come and join our team.Über das Unternehmen:Rough Trade
Associate Sales Director (m/f/d)
Concentrix, Berlin
Description Responsible for client relationship management, client retention, team performance and development, business execution, process strategy, improve the generation of revenue and business growth by leading a team of Sales Managers and Senior Sales Managers assigned to different client partnerships. Guide team performance and the delivery of our solutions: Inside Sales, Customer Success, Revenue Retention, Sales Enablement and Channel Management. Experience supporting successful, client engagement, delivering exceptional client service and driving high client retention. Responsible for professional development of their team, including coaching, and performance evaluation. Lead a complex portfolio, with high variability in client needs, geography and client complexity. Must possess capacity to lead a global engagement and may be included in Executive Briefing Center (EBC). Responsibilities: You will lead the management team to achieve specific business targets and meet assigned performance targets weekly/ monthly/ quarterly, ensuring high customer satisfaction Ensure team understanding to achieve operating plan targets, sales targets and customer performance targets (CPTs) Support management of account portfolio P&L to hit gross margin targets Be an enabler to remove both internal and external roadblocks and help team to resolve challenges to support sales opportunities Analyze data, performance and customer experience trends to develop and implement strategic sales plays and best practice for client/specific territories Stay current on developments in client products/services and within the market and ensure the team is up to date with the latest trends and market direction Be an point of escalation for the client and respond promptly to any issues raised You will lead effective client management having a clear view on account and how to maximize revenue and communicate quarterly objectives to client with understanding on CPT Deliver quarterly business reviews at regional/ global level and participate in global business reviews conducted by the Account Manager Work with client contact on reporting, forecasting and pacing Prepare internal and external communication regarding expansion opportunities and progress to achieving sales goals, business insights and benchmarking Work across the larger organization to launch and manage client programs Create an environment that encourages expansion by making our value visible Partner and build business relationships with all partners to ensure customer expectations are met Collaborate with teams to identify opportunities to improve sales processes and achieve a positive customer experience Participate in client sales meetings, channel conferences and other events that support further development of your client partnership Update client information in Salesforce and other repositories Represent the Global Sales Delivery Leadership organization in internal meetings May support global client engagement to ensure customer satisfaction and growth objectives are met Manage deviations from client contract(s) and scope change, including consultative evaluation and support Qualifications: Bachelor's Degree 5+ years proven work experience in a sales leadership role (or similar) with 4+ years' experience in B2B customer facing roles for national accounts with both services and support Experience supporting successful client engagement; handle difficult internal and external challenges; and deliver exceptional client service that results in high client retention Excel at building and maintaining partner relationships People management and coaching skills with superb record of developing and retaining employees A passion for customer experience Comfortable and has experience working in a matrix environment Experience in Microsoft programs Experience working with Salesforce.com or similar CRM Our Benefits and Perks: Multiple medical, dental, vision plan and life insurance programs Learning and Development Programs Base Pay of or more based on qualifications/experience Annual bonus potential #CNXEMEA #EMEACNX Location: Germany, Berlin Language Requirements: English (Required) Time Type: Full time Standort Concentrix, Berlin
Full-Time Customer Success Operations Internship (m/f/x) - Berlin
Tomorrow Biostasis GmbH, Berlin
6 months paid internship (Allowance) - Full TimeJoin the core team - work directly with the foundersThe position is in BERLIN (Remote not possible)Expected starting date: February 2024PLEASE NOTE: Due to German regulations, currently, we can only accept applications from European Union countries. Hey there! ‍️ Thank you for the visit!We are Tomorrow Biostasis GmbH! A biotech startup based in Berlin, dedicated to translational and applied research in Biostasis (also known as Cryonics). We are building the first professional and scalable organization in the Biostasis / Human Cryopreservation space with a strong focus on science and medical quality.We are in pursuit of a stellar open-minded Customer Success Operations Intern that we can help grow into a Junior Customer Success Operations Manager. In summary, your mission here will be to provide, test, and validate ideas on operations, products, sales, customer service, etc., while collaborating with the team to achieve our goals.But first, WHAT ON EARTH IS BIOSTASIS?We ask all candidates to read the article below before applying:waitbutwhy .com/2016/03/cryonics.htmlTasksSince Tomorrow Biostasis is a startup, you will have a wide range of tasks that may evolve over time based on the company's needs and your preferences. Some of the tasks you will likely undertake include:Mapping & optimizing internal processes for Customer Service, Sales, Operations, etc.Assisting the founders in special projectsSupport operational processes (like members' onboarding, answering prospect questions, etc.)Ensuring smooth customer success processes with a strong proactive approachRequirementsEntrepreneurial spirit (We love people that can self-manage)Creative, result-driven, and very open-mindedPronounced hands-on mentality, your day-to-day will include a wide(!) range of projectsAbility to work on multiple projects simultaneouslyComfortable with responsibility (some projects will be entirely your responsibility from start to finish)Strong communication skillsExcellent English writing and speaking skills (German is considered a plus!)Excellent computer/tech skillsIdeally, but not required: Work experience in early-stage, high-innovation companiesWillingness to relocate to Berlin, Germany / Remote not possibleBenefitsWe are a young and excited team! Join our dynamic workplace. This position is quite unique, we offer:Professional Growth: You will have the autonomy to propose, execute, and validate projects. As you add value to the company, you grow in responsibility and position.Innovative and groundbreaking field: Be at the forefront of a pioneering field with the potential to revolutionize biotech and longevity fields.Mentorship: Our experienced leadership team has know-how in a wide range of topics and business areas. They will be your direct superiors and mentors.Our team: We are a young team of international individuals. You’ll be exposed to people with a wide range of backgrounds and skills. Additionally, you can enjoy free snacks, coffee, beer, and wineWe are looking for a candidate that we can potentially hire for an FTE after the internship.We'd love to have you join us!Tomorrow Biostasis GmbH is an organization dedicated to provide human cryopreservation. Standort Tomorrow Biostasis GmbH, Berlin
Copy of Intern: Business Development (m/f/d)
Cosmonauts and Kings GmbH, Berlin
Your duties at the royal courtSupporting key business activities and projects that support the growth of Cosmonauts & KingsParticipation and operational support in negotiation rounds, pitches and tender processesIndependent preparation of offers for new customersIndependent project work within the framework of internal strategic projects, such as publications or eventsIndependent research and analysis in the area of innovation and innovation management with the focus on service and product developmentSupport in the area of customer success and after-sales management with the aim of increasing customer loyalty and contract durationsYour missions profileAdvanced or completed studies with a focus on business administration, economics, political economy, political science or a similar fieldRelevant internships in start-ups / companies in the fields of business development or management consultingKnowledge in the field of political communication, agency, consulting is an advantageConfident appearance and negotiation skillsStrong interest in entrepreneurship and the development of business modelsSecure in the use of Keynote, Excel and PowerpointStrong sense of initiative, strong communication skills and motivationVery good knowledge of German and EnglishWhat we offer!What makes the work at Cosmonauts & Kings so unique is the daily exciting task of supporting and strengthening democratic discourse! If you share this passion with us, we will give you a room for initiative and freedom of decision-making. You will have the opportunity to work directly on digital political campaigns and to get to know well-known clients from the political arena. You will always find motivated colleagues at your side, on whose help and support you can always rely.Of course, there are also other exciting benefits waiting for you, such as:overtime modelflexible remote work optionsregular team eventstop notch equipmentReady to Launch?We are looking exactly for you? Then send us your CV, your letter of motivation and your possible entry date to our Berlin Mission Control headquarters. The coordinator for your flight is Maike. The royal court is looking forward to getting to know you! WE ARE ESPECIALLY HAPPY ABOUT APPLICATIONS FROM POTENTIAL QUEENS TO MAKE OUR C&K COSMOS EVEN MORE DIVERSE!Wir entwickeln Lösungen an der Schnittstelle von Politik & Technologie und helfen politischen & gesellschaftlichen Akteuren, im digitalen Raum zu kommunizieren! Standort Cosmonauts and Kings GmbH, Berlin
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Telelift GmbH, Berlin
Telelift GmbH ist ein internationaler Anbieter von integrierten Inhouse-Logistiklösungen. Telelift-Produkte werden weltweit in Bibliotheken, in Krankenhäusern, in Banken, in der Automobil- und Fertigungsindustrie, im Handel und im Air-Cargo-Bereich erfolgreich eingesetzt. Telelift entwickelt und fertigt modulare Logistiksysteme, mit denen sich viele Kundenanforderungen realisieren lassen. Zur Verstärkung unseres Teams in Maisach suchen wir einen innovativen und zukunftsorientierten Kopf mit Weitblick und Schaffenskraft, der Spass hat im internationalen Umfeld zu arbeiten, als Sales Manager Spare Parts Customer Service / Ersatzteilmanager (m/w/d) in Vollzeit Ihre Aufgaben Internationales Service und Support-Management Als kompetentes Bindeglied wirken Sie bei Projekten zur Entwicklung und Implementierung von kundenbezogenen Lösungen (Bestandsanlagen) durch den proaktiven Vertrieb von Ersatzteilen innerhalb des Customer Service mit und lassen Ihre Expertise mit einfließen. Erstellen und Verfolgen der Angebote und termingerechte Auftragsabwicklung Erarbeitung internationaler kundenspezifischer Servicekonzepte / Produktlebenszyklus Kundenbetreuung, Erweiterung der Kundenbasis und Rückgewinnung von Kunden Erstellen und Pflege von Ersatzteilpreislisten und internationales Wartungsvertragsmanagement Steigerung von Umsatz und Ergebnis im Verantwortungsbereich Enge Zusammenarbeit mit den relevanten Fachbereichen und Head of Customer Service Anforderungen Abgeschlossene kaufmännische, technische Ausbildung oder vergleichbare Erfahrung mit entsprechendem technischem Verständnis Erfahrung im internationalen Customer Service Geschäft, wünschenswert aus dem Bereich der Fördertechnik Sehr gute Kenntnisse im Umgang mit MS Office, Erfahrungen im ERP-System, idealerweise Business Central Gelegentliche Reisetätigkeit im In- und Ausland Proaktive Arbeitsweise, lösungsorientiertes Denken, hohe Kommunikationsfähigkeit Teamplayer Sehr gutes Englisch in Wort und Schrift, weitere Fremdsprache von Vorteil Ihre Vorteile bei Telelift Wir bieten Ausgeprägte Gestaltungsspielräume Flexibles Arbeitszeitmodell Individuelle Weiterbildungsmöglichkeiten Zahlreiche attraktive Benefits Bike Leasing Strukturiertes Onboarding System mit Patenfunktion Betriebliche Altersvorsorge Kontakt Sie identifizieren sich mit dieser Position und sind bereit für eine neue Herausforderung? Dann sind wir gespannt auf Sie. Wir freuen uns auf Ihre Bewerbung per E-Mail unter Angabe des Stellentitels, Ihrer Gehaltsvorstellung und Ihrer Verfügbarkeit. Selbstverständlich werden Ihre Angaben absolut vertraulich behandelt. Telelift GmbH · Frauenstraße 28 82216 Maisach · HR Frau Diana Walter eMail: E-Mail anzeigen www.telelift-logistic.com In unseren Texten verzichten wir allein aus Gründen der Lesbarkeit auf eine geschlechtsspezifische Differenzierung. Gemeint sind stets alle Geschlechter. Standort Telelift GmbH, Berlin
Sales Manager-Germany
Hopewind, Berlin
About Hopewind:Hopewind (stock code: 603063) is a multinational company headquartered in Shenzhen, China, focusing on the R&D, manufacture, sales, and service of renewable energy & electric drive products, with main products of wind power generation products, photovoltaic generation products, power conversion products, industrial drive products, and electric car products.We are a leading enterprise in China's wind power converter market and are also China's top 10 photovoltaic inverter brand. We have 5 R&D and manufacturing bases, 30+ global service bases, and sales and service centers in the Netherlands, Brazil, South Korea, Turkey, Vietnam, Pakistan, and other countries, with around 2,200 employees, including more than 600 R&D engineers.What You'll Be Doing:· Identifying and developing long-term relationships with solar distribution channels and strategically important customers; · Focused on sales opportunities with Solar Distributors, EPC Leaders in accordance with the company's overall strategic plans and objectives;· Successfully maintaining and nurturing the relationships with Project Developers/Decision makers so that Hopewind Brand is a natural choice for their Solar Inverter needs;· Effective uses of MS tools, market-competition intelligence & customer connection within assigned territory/key accounts;· Actively support MNRE, BIS, and IEC approvals for the products as per requirement;· Participate in events like exhibitions, seminars, and conferences to promote Hopewind Brand and create new business opportunities.We're Looking for Someone Who:· Should be a graduate in Electrical/Electronic Engineering with 3+ Years of relevant experience in Sales/BD roles with at least 2 Years in Solar Components (On grid Inverters/ Solar Modules/ PCS/ Batteries) Sales;· Is a self-starter, highly motivated individual with good communication, presentation skills, problem-solving, and analytical skills;· Has proven the Account Management skills required to create, maintain, and enhance customer relationships;· Has experience in managing Solar EPC/Distributor key accounts for technical problem solving and business development activities;· Has good Technical knowhow of Solar Photovoltaic Systems, Solar On Grid String Inverters, International/BIS certifications, etc. for String Inverters is preferred;· Has experience in working with Govt. Agencies, Tender technical approvals, and liaising for product approvals with state nodal agencies and Discoms will be a plus.We'd Love to Chat if You Have:· Professional English language skills.· Experience in the renewable energy industry.· Experience in Enterprise, and B2B sales cycles in any industry. Standort Hopewind, Berlin
Regional Sales Executive - Audit Services - Remote w/Travel
apexanalytix, Berlin
The Regional Sales Executive is responsible for the achievement of sales and client goals in the UK and will be remote, working from home. The successful candidate will be primarily a hunter, traveling for Face-to-Face presentations with clients. This role will be leading and managing complex solution sales. The candidate will have Enterprise full cycle sales experience, preferable in AP Audit services.A Snapshot of What you Would do:Direct selling of recovery audit and risk services to executive managementIdentifies potential customers and implements plan to secure their business (hunts)Lead and manage complex solution salesDevelop and execute field level marketing plansPrepares RFP responses as required.Develops and maintains sales forecasts on anticipated territory sales.Submits reports of sales activity and maintains records.Analyzes sales statistics to formulate policy and assist in promoting sales.Reviews market analyses to determine customer needs, volume potential, price schedules, and discount rates, and develops sales campaigns to accommodate goals of company.Prepares periodic sales report showing sales volume and potential sales.Interprets company policy to employees and enforces company policy and practices.Promotes satisfactory customer relations.Works closely with company personnel to ensure prompt service to customers.Keeps informed on company contract procedures and pricing.Qualifications: Five or more years selling to Accounting, Finance and Procurement in Fortune 1000 companiesExperience selling outsourced financial services a plusBig 4 Consulting experience a plusTraveling to clients for F2F presentationsAbout Us:apexanalytix is the leading provider of trusted supplier data; supplier portal software; controls, audit and analytics software; and AP recovery audit services. We protect over $5 trillion in spend and prevent or recover over $3 billion in overpayments annually, and our client portals actively support over 3 million suppliers. Our software and audit services are built on our SmartVM database of over 20 million supplier records with contacts, scored for accuracy and age, based on integration with over 650 external data sources and over 10 million communications with suppliers each year. apexanalytix Archimedes, an advanced cognitive technology and innovation system, supported by IBM Watson, is integrated into apexanalytix software and services to harness the power of the future through smarter recoveries, controls, analytics, working capital and supplier data. We serve over 250 Fortune 500/Forbes Global 2000 clients around the world and are fluent in languages covering 98 percent of global trade.Our Culture:At apexanalytix, our culture drives everything! We live our culture of performance, respect, candor, and fun—in that order. Performance is measured by delivering value to our clients, generating goodwill, trust, and partnership. Sincere respect for each other, our diverse backgrounds and our well-being are our cornerstones. We value open and honest relationships with each other, our clients, and our communities. And life is too short to not have fun! We look for team players who possess the qualities of being humble, hungry, and smart. We recruit candidates who will strive for accountability in performance and career growth, serving our clients in long-term respectful relationships, and working in a diverse and caring environment. Standort apexanalytix, Berlin
Sales Manager
Listgrove Ltd, Berlin
GLOBAL RECRUITMENT & HR SPECIALISTS ACROSS THE PLASTICS, PACKAGING, PETROCHEMICALS, CHEMICALS, ENERGY AND RECYCLING SECTORS SINCE 1975Sales Manager chemicals care segment – more specifically on personal care & industrial cleaning products Location: home based/remote, GermanyJob ref: AZ /60950For EU roles, candidates must be eligible to work and live in the European Union. Proof of eligibility will be required with your application.This group represents over 6,000,000 metric tons of polymer sales per year and serves more than 50,000 active customers through 325+ locations across more than 65+ countries worldwide. Multiple manufacturing facilities include; recycling and compounding plants; production plants for the building sector; and plants and laboratories for Chemicals and Life Ingredients business.This new position within the chemicals care and I&I sector will offer an opportunity to a person who is looking to grow their career within a business that has a high growth ambition.With 2 / 3 years experience in chemical sales, ideally within a distribution environment, the successful person will have a fantastic opportunity to drive the direction of sales and influence growth.JOB PURPOSEThe Sales Manager for Chemicals will be responsible for overseeing the salesprocess, building and maintaining relationships with clients, and managingrelationships with suppliers.RESPONSIBILITIESSalesSell a range of products and services to significant customers within country.Supplier ManagementMonitor, review, and highlight any gaps in the performance of a portfolio ofsmaller local suppliers to recommend and ensure delivery of improvements bysuppliers or to renegotiate or change contract/supplier. Work together with internal segment leaders or Principal Managers for suppliers active in their own area and segment.Customer Relationship Development / ProspectingDevelop and implement a relationship management plan for potential customeraccounts to identify and build relationships with relevant decision makers andinfluencers within the customer organization and to enable effective two-wayflow of information and resolution of issues.Sales Opportunities CreationDevelop and maintain a personal network within the sales territory, visit prospects and customers, as well represent the organization at (local) trade shows and other events to identify sales opportunities, promote the organization, and enhance its reputation.Sell Customer PropositionsUse personal expertise to identify the complex standard products and/or servicesoffered by the organization that meet the customer's needs, together withquantities and product configurations. Present these to the customer with a clear rationale and at optimized commercial terms, aligning with senior colleagues where necessary to ask for high concessions (e.g., large price reductions, highly technical support,... ) that gain the customer's agreement.Promoting Customer FocusAssist with the development of internal communications and work collaborativelywith colleagues to build strong external customer relationships and meetcustomer needs.Customer Relationship Management (CRM) DataSchedule follow-up actions and enter relevant information into the customerrelationship management system after each contact with a customer to create acall plan and to ensure that the organization has quality data to enable effectivecustomer retention and business development activities.Budgeting and CostingTrack budgets and report variances to country manager | regional managerPerformance ManagementPrioritise own workflow and ensure work is completed to the required standardsof productivity, quality and timeliness; use performance management systems toimprove personal performance.Operational ComplianceDevelop knowledge and understanding of the organization's policies andprocedures and of relevant regulatory codes and codes of conduct to ensureown work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.ADDITIONAL INFORMATIONExperience in Chemical and Life Ingredients salesExperience in Distribution salesSelf-Starter with significant customer portfolio Local supplier relationship.For reasons of better legibility, the simultaneous use of the language forms male, female and diverse (f/m/d) is avoided. All personal designations apply equally to all genders.To apply please contact Ryan KirbyE-Mail anzeigen0044 (0) 1789 207070Why select Listgrove?· Five Decades of Market Intelligence· Unrivalled Industry Networks· Recognised International brand· HR Qualified ProfessionalsTo hear from our clients on how we have supported their search for talent and HR needs, please visit Listgrove’s Case Studies page. MEET WITH LISTGROVE AT THE FOLLOWING EXHIBITIONS in 2024:NPE Orlando USA, Hispack Barcelona, FIP Lyon, Compounding World Expo Brussels, Scanpack GothenburgPlease visit www.listgrove.com for more information on our services, global success and testimonials.Listgrove Limited Registered in England No: 01197713 Standort Listgrove Ltd, Berlin
Internship Business Development Beauty / Care / Food (m/w/d)
TERRANEXA, Berlin
Join TERRANEXA and become part of a team that's changing retail! We create cool trend products and collaborate with famous brand ambassadors. Then, we bring these products to stores – from beauty items to food, we always have something new in the pipeline. Our goal is to excite new customers into brick-and-mortar retail through targeted online reach.With TERRANEXA, we've formed a partnership with our experienced founding team, which has already made brands like Banana Beauty, Hello Body, and Mermaid+Me successful. Together with our strong medium-sized company background, which is already successful in retail, we are an unbeatable team. Be part of it and help us reinvent retail!Role: This is a hybrid internship position for various Business development topics at TERRANEXA. The intern will be responsible for daily tasks such as establishing company processes, workflows, business plans, communication with clients/agencies, support of sales tasks, coordination with suppliers, assistance with product concepts, interaction with influencers/brand ambassadors, and various operational tasks. The role is highly diverse, and the intern will work closely with the founder. This role is based in Berlin, Germany, but offers flexibility for partial remote work.RequirementsQualifications: First experience in Business- Product Development / Sales Communication and customer service skills Passion for FMCG products and social media Ability to work independently and as part of a team Willingness to learn new skills and face new challenges Excellent organizational and time management skills Fluent in German and English, both written and spoken Bachelor's or Master's studies in Marketing, Business Administration, or a related field Benefits Paid internship with the possibility of a permanent position Friendly and ambitious startup atmosphere in the heart of Berlin High independence and creative freedom Growth opportunities – your responsibility can grow with the company Flat hierarchies with short communication paths and quick decision-making Experienced founding and management team Don’t meet all the requirements? Then convince us with other interesting skills and experiences you have and want to bring to the table. Standort TERRANEXA, Berlin
Field Marketing Manager
Anaplan, Berlin
Anaplan. As the engine behind back-office system connectivity, you might not recognize our name, but our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, and Bayer are just a few of the 2,000+ companies that rely on our best-in-class platform and its native AI capabilities to see, plan, and lead their businesses. By dynamically connecting financial, strategic, and operational plans in real-time, companies trust Anaplan to give them the power to anticipate change, address complexity, deliver operational insights, increase profits, and stay ahead of their competition.What unites Anaplanners across teams and geographies is our commitment to our customers’ success and our collective motivation to achieve ambitious goals. We champion diversity of thought and ideas, and we behave like leaders irrespective of title. When you work for us, you’ll be part of a winning culture that’s dedicated to creating opportunities for our customers, partners, and employees. We hope you’ll join us. Let’s create something incredible together!Does attracting new customers and prospects and keeping them engaged throughout the buyer’s journey make your day? Do you pride yourself on knowing the latest approaches to drive demand? Do you strive to understand the “why” behind every campaign success or failure? Do you get excited when teaming with, and advocating for, Sales? Like what you hear? You may be a good fit for the Field Marketing Manager.Reporting to Director of Field Marketing, EMEA as a Field Marketing Manager, you are responsible for the achievement of the full range of demand and awareness generation targets within your Region. Working very closely with the Sales, Presales and Professional Services functions, you will drive the development, execution, measurement and reporting of successful Marketing programs that support business goals. To this end, you will be accountable for the effective allocation of Marketing budget, the alignment of Marketing activity to Sales priorities, and the detailed reporting of results to Sales and Marketing management. You will collaborate with all global Marketing functions to define campaign requirements, develop programs and localise them for regional relevance and impact. You team with our Sales organisations to optimise field readiness, alignment and follow-through. You also collaborate with web marketing, online marketing, PR, events, marketing operations and agency teams to ensure an integrated, multi-channel approach to demand generation campaigns.The ideal candidate is a smart, resourceful and resilient self-starter who thrives in a fast-paced environment where initiative and innovation are required. You should be a doer and not a delegator. Your role is to think big, to design integrated marketing programs, to enable the field sales to increase their pipeline. Achieving this will require cross collaboration with product marketing, revenue marketing, and sales to develop compelling activities for our customers and prospects. The programs you develop will engage our future customers in conversations about our solutions that solve real business problems. Your positive outlook and problem-solving skills will help you stay focused and adaptable. Your attention to detail, collaboration skills and “buck-stops-here” attitude will be critical to your success in this role.Responsibilities:Develop the regional/local field marketing plans to supports sales objectives growing existing and acquiring new customers in specific territories.Research, recommend and execute targeted regional/local marketing plans that include but are not limited to field events, partner activities, assisting with industry events/tradeshows, establishing local relationships with related associations or communities, executive roundtables, etc.Ensure alignment with corporate digital/demand generation programs (e.g., webinars, direct email, advertising) and if necessary, localise to extend reach or impact.Work closely with account teams to craft account-level marketing plans for top strategic accountsUnderstand complex buying/selling processes involving multiple decision-makers for software and services purchases. Provide support through sales tools, training and market expertise to the sales force to ensure their ability to consultatively sell solutions.Act as representative of the regional Marketing team to all other in-region functions, and in particular work closely with Sales, Presales and Customer Success leadership to agree and execute brand and demand generation strategies specific to the needs of the region.Work cross-functionally to oversee the timely execution of the field-marketing plan.Track and measure demand-to-close metrics across field marketing programs, optimising resources against regional objectivesRequired Skills and experience:10+ years of experience in high technology B2B enterprise software field marketing required; SaaS/on-demand software experience highly desired.5+ years experience in working directly, on a peer-to-peer level, with senior Sales, Presales and Customer Success leadership – developing strong working relationships and earning the role of ‘trusted advisor’ in the areas of brand development and demand generationSegment marketing, demand creation and campaign execution experience, including event experience.Experience defining acquisition account-based goals and objectives in conjunction with Sales. Must be comfortable providing data and insights on acquisition accounts as well as contacts within these accounts.Experience of 1:1 Account Based Marketing techniques and demonstrable ability to work with cross-functional commercial teams to develop ABM programmes for key accountsMust have proven ability to think “big picture”; and use both traditional and modern marketing tactics to design effective programs.CRM (Salesforce.com) and Marketing Automation (Marketo) experience strongly preferred.Strong organisational, project management, and multi-tasking skills required.Ability to work collaboratively to create a results-driven, team-oriented environment.Strong analytical skills to determine ROI of marketing programs.Bachelor’s degree in Communications, Marketing, Business, or a technical field. (MBA degree is a plus)Fluent English and Business Level German is required for this role. Our Commitment to Diversity and InclusionBuild your job in a place that thrives on diversity, inclusion, and belonging. We believe in maintaining a hiring and working experience in which all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your true self to work every day!We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation. Standort Anaplan, Berlin
Junior Product Development Manager Beauty / Care / Food (m/w/d)
TERRANEXA, Berlin
Join TERRANEXA and become part of a team that's changing retail! We create cool trend products and collaborate with famous brand ambassadors. Then, we bring these products to stores – from beauty items to food, we always have something new in the pipeline. Our goal is to excite new customers into brick-and-mortar retail through targeted online reach.With TERRANEXA, we've formed a partnership with our experienced founding team, which has already made brands like Banana Beauty, Hello Body, and Mermaid+Me successful. Together with our strong medium-sized company background, which is already successful in retail, we are an unbeatable team. Be part of it and help us reinvent retail!Role: This is a hybrid junior position for various product development and project management topics at TERRANEXA. The junior will be responsible for daily tasks such as establishing company processes, workflows, business plans, communication with clients/agencies, support of sales tasks, coordination with suppliers, assistance with product concepts, interaction with influencers/brand ambassadors, and various operational tasks. The role is highly diverse, and the junior will work closely with the founder. This role is based in Berlin, Germany, but offers flexibility for partial remote work.RequirementsQualifications: Product Development experience Communication and customer service skills First experience in sales / project management Passion for FMCG products and social media Ability to work independently and as part of a team Willingness to learn new skills and face new challenges Excellent organizational and time management skills Fluent in German and English, both written and spoken Bachelor's or Master's degree in Marketing, Business Administration, or a related field Experience with social media, ChatGPT, Midjourney, Photoshop, Illustrator, and InDesign is a plus Benefits Permanent position and performance-based compensation Friendly and ambitious startup atmosphere in the heart of Berlin High independence and creative freedom Growth opportunities – your responsibility can grow with the company Flat hierarchies with short communication paths and quick decision-making Experienced founding and management team Don’t meet all the requirements? Then convince us with other interesting skills and experiences you have and want to bring to the table. Standort TERRANEXA, Berlin
Junior Business Development Manager Beauty / Care / Food (m/w/d)
TERRANEXA, Berlin
Join TERRANEXA and become part of a team that's changing retail! We create cool trend products and collaborate with famous brand ambassadors. Then, we bring these products to stores – from beauty items to food, we always have something new in the pipeline. Our goal is to excite new customers into brick-and-mortar retail through targeted online reach.With TERRANEXA, we've formed a partnership with our experienced founding team, which has already made brands like Banana Beauty, Hello Body, and Mermaid+Me successful. Together with our strong medium-sized company background, which is already successful in retail, we are an unbeatable team. Be part of it and help us reinvent retail!Role: This is a hybrid junior position for various Business Development topics at TERRANEXA. The junior will be responsible for daily tasks such as establishing company processes, workflows, business plans, communication with clients/agencies, support of sales tasks, coordination with suppliers, assistance with product concepts, interaction with influencers/brand ambassadors, and various operational tasks. The role is highly diverse, and the junior will work closely with the founder. This role is based in Berlin, Germany, but offers flexibility for partial remote work.RequirementsQualifications: Business- / Product Development or Sales experience Communication and customer service skills First experience in sales / project management Passion for FMCG products and social media Ability to work independently and as part of a team Willingness to learn new skills and face new challenges Excellent organizational and time management skills Fluent in German and English, both written and spoken Bachelor's or Master's degree in Marketing, Business Administration, or a related field Experience with social media, ChatGPT, Midjourney, Photoshop, Illustrator, and InDesign is a plus Benefits Permanent position and performance-based compensation Friendly and ambitious startup atmosphere in the heart of Berlin High independence and creative freedom Growth opportunities – your responsibility can grow with the company Flat hierarchies with short communication paths and quick decision-making Experienced founding and management team Don’t meet all the requirements? Then convince us with other interesting skills and experiences you have and want to bring to the table. Standort TERRANEXA, Berlin
Senior Sales Executive DACH
Inspera, Berlin
Inspera was born in #Norway as a #cloud ️ based digital assessment platform that helps plan, author and deliver digital exams globally We are on a mission to make #education assessment more inclusive, fair and relevant.This is an exciting role focused on driving the growth of Inspera within the DACH region during a period of digital transformation in the industry. The Senior Sales Executive DACH will be responsible for executing the regional go-to-market new business growth strategy with Inspera's leading digital assessment ecosystem.Specifically, you will be responsible for new customer acquisition and will work closely with an existing sales and account management team in the region. You will work with marketing and product colleagues to build, mature and convert a sales pipeline. Using a consultative sales approach to mature leads through to close.Key responsibilities & dutiesCreate and execute a strategic sales plan that expands Inspera's customer base and extends the company's reach in the DACH region.Meet and exceed agreed sales targets.Build and foster relationships with key targets within the Higher Education industry, including C-level and PVC-level senior managers.Build and maintain digital assessment market insight.Present and demonstrate Inspera's digital assessment capabilities to key prospects in the DACH region.Travel as necessary to conferences, events, and customer locations.Collaborate with other company departments, such as marketing, product or engineering, to showcase Inspera's capabilities to the market.Provide accurate and timely sales reporting to Finance and Sales management according to company guidelines and principles. RequirementsMinimum of 3 years in B2B EdTech sales experience required.Experience with a CRM system, ideally HubSpot.A passion for tech and digital transformation.Confident communicator both verbally and writtenResilience and ability to work both independently and as part of a team.Ability to travel approx. 20% of the time.Fluent German skills are desirable.Experience in the DACH market is a plus. Standort Inspera, Berlin
Technical Account Manager - EMEA
TAG Video Systems, Berlin
About us:TAG Video Systems specializes in innovative monitoring & high-quality Multiviewer software solutions in the Broadcast Media industry. Today TAG supports over 100,000 channels across the four primary broadcasting applications - Live Production, Playout/Master Control, Distribution, and OTT.Broadcast Media technology is a challenging field, and the TAG software product sets a high technological bar both for competitors and clients. We offer a niche, unique innovative product to monitor content quality for the biggest companies in the market today. Like our product, TAG is a fast-growing, dynamic and ahead of its time company. We pride in our honesty, transparency, unique professional team, and the excellent service we give to our clients. Every one of us here at TAG is a team player with a significant contribution to the company, usually beyond the job scope. This is what makes us who we are.About the Role:As a technical account manager - EMEA, you will assist clients with the product’s technical aspects. You will inform and train clients in the product’s proper use to enhance the customer experience and improve satisfaction. Additionally, you will cooperate with the sales team to refine the sales process and ensure customer loyalty, and play a major part in the client’s life cycle.Responsibilities· Conducting regular touchpoints with assigned customers to establish and nurture a trusted/strategic advisor relationship.· Understanding customers' business needs and technical challenges to provide guidance on future adoption and drive continued value from TAGVS solutions and services.· Collaborating with customers to translate their desired positive business outcomes into actionable objectives, aligning with pre-sales command plans.· Taking ownership of the technical aspects within the customer delivery process, including developing and managing delivery plans (SOW) in coordination with both the customer and internal teams to ensure successful delivery.· Responding promptly to product-related inquiries from customers and partners, providing education, support, and effective problem-solving.· Informing and training clients about TAGVS products and their optimal utilization.· Documenting customer needs and verifying the resolution of issues to enhance overall customer satisfaction.· Coordinating with the sales team and cross-functional teams, such as Product Management and R&D, to transform customer business needs and product feedback into innovative solutions.Required Skills and Qualifications · Minimum 3 years of experience as a support engineer, technical account manager, or customer success roles in the TV broadcasting industry· In-depth experience with an emphasis on Troubleshooting in the following areas:· IP Video (Compressed / Uncompressed)· Network Switch’s· Virtualization (VMware)· AWS, Azure· Experience with Linux· Understanding of networking concepts such as DNS, DHCP, and TCP/IP protocols and analyzing network traces· Experience with creating and monitoring SOW and responding to RFPs - an advantage· Experience with scripting languages (PowerShell, Python, Bash) and API (REST, SOAP, RPC) - an advantage· Good analytical & debugging skills· Excellent organizational, multitasking, and prioritizing skills.· Strong communication and interpersonal skills, Customer service orientation· Team player with the ability to work in a remote environment· Located in Europe and willing to travel 30% Standort TAG Video Systems, Berlin
Technical Program Manager III, AR BOS 2IS Initiatives and Integration International
Amazon EU SARL (Germany Branch) - D70, Berlin
Are you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you’ll fit right in here at Amazon Robotics. We are a smart team of doers that work passionately to apply cutting edge advances in robotics and software to solve real-world challenges that will transform our customers’ experiences in ways we can’t even yet imagine. We invent new improvements every day. We are Amazon Robotics and we will give you the tools and support you need to invent with us in ways that are rewarding, fulfilling, and fun.Amazon Robotics is seeking a uniquely talented and highly motivated Senior Technical Program Manager to drive multiple initiatives that support our continued international growth and expansion, both in Europe and Asia Pacific. You will form part of a small, but high-profile team of Program Managers within our Business Operations & Strategy (BOS) Initiatives and Integration team, that work across Robotics Solution Design, Hardware & Software Engineering, Deployment Engineering and Robotics Supply-Chain, as well as with partner teams in Global Engineering Services, Site Operations and Finance teams. The ideal candidate will be an independent, customer obsessed and hands-on Technical Program Manager, who is comfortable working in highly ambiguous and fast paced environments. You will bring technical strength, business acumen, and have strong written/verbal communication skills to be able to interact with our partner teams, project stakeholders and senior business leaders. Key job responsibilitiesResponsibilities include day-to-day program management of an international portfolio of Robotic Systems projects, including management of early-stage project funding and end-to-end management of system retro-fits and expansion initiatives, including ownership of the project BOM. You will participate in and lead high visibility technology projects, providing escalation management, assessing risks, anticipating bottlenecks, and balancing business needs against technical constraints. The role requires travel, up to 25% of overall time, to locations across UK, Mainland Europe and Asia Pacific.Role can be based out of Luxembourg or Berlin. We are open to hiring candidates to work out of one of the following locations:Berlin, BE, DEUBASIC QUALIFICATIONS- Bachelor’s degree in a technical field such as Industrial Engineering, Systems Engineering, Operations Management, or equivalent- Relevant work experience- Experience identifying business opportunities and leading product development start to finish, with experience driving prioritization consensus across business units and serving as a liaison between customers and engineering- Experience communicating with technical and non-technical stakeholders at all levels through written papers, organizational communications, and business cases- Customer relationship skills including the ability to discover true requirements, underlying feature requests, recommend alternative technical and business approaches- Strong sense of ownership and accountability for program success- Excellent written and verbal communication skills in English, and capable of understanding engineering concepts- Project/Program management execution, ideally in E2E delivery of a cross-functional, high-impact initiative- Ability to travel up to 25% of the timePREFERRED QUALIFICATIONS- MBA or MS in Engineering, Management, or a related technical field supplemented with program management skills- Experience working with international customers/stakeholders- Strong data analytical skills Standort Amazon EU SARL (Germany Branch) - D70, Berlin
Mitarbeiter (w/m/d) Customer Service & Auftragsabwicklung
, Berlin
Unser Mandant ist der Spezialist für Endkundenbelieferungen. DEINE AUFGABENBearbeitung von Kundenanfragen und ReklamationenVollständige AuftragsabwicklungDisposition der ServicetechnikerEinhaltung relevanter Service- und Qualitätsstandards.Mitwirkung bei ProjektenDEIN PROFILAbgeschlossene kaufmännische BerufsausbildungErste Erfahrungen im Bereich Disposition / EinsatzplanungRoutine im Umgang mit MS-Office-Produkten KommunikationsfähigkeitKundenorientierte Arbeitsweise, Kommunikationsstärke und TeamfähigkeitDEINE BENEFITSEine unbefristete FestanstellungEin interessanter Arbeitsplatz in einem internationalen UmfeldMarkt- und branchenübliche Vergütung Interesse geweckt?Wenn Sie sich angesprochen fühlen und diese Position Ihren Qualifikationen entspricht, erwarten wir gerne Ihre vollständige Bewerbung unter Angabe der Angebotsnummer 2045033 LOGISTIC PEOPLE (Deutschland) GmbHWO MENSCHEN KARRIERE MACHEN #blend0866# FirmenvideoEine Stellenanzeige von LOGISTIC PEOPLE (Deutschland) GmbH