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Senior Key Account Manager - North Germany
CM Medical Recruitment, Düsseldorf
Senior Key Account Manger - North GermanyThe Senior Key Account Manager is responsible to drive sales growth in their respective territory by servicing existing Customers/Implanting Centers and initiating new Implanting Centers based on the strategic needs of the territory. The Sr. KAM will provide in-depth field support to customers during the market’s uptake phase by ensuring Implanting Center staff are fully trained and Implanting Centers are set up for success including all product logistics and approvals.In addition, the Sr. KAM will need to drive the referral network around each Implanting Center ensuring a continuous flow of new patients into the Implanting Centers. The patient funnel and reimbursement efforts will fundamental to the success of the territory. The Sr. KAM must have a hands-on approach, a strong customer-oriented personality, solid process management skills, possess strong communication skills as interactions will be with patients, patient groups, doctors, rehab specialists, and hospital staff. Key Responsibilities:Drive sales growth of the company Responsible for the in-depth site management of existing Implanting Centers (assure the numbers of implants according with the forecast)Initiate and develop new Implanting CentersProvide the initial training and Site Evaluation for all the centers Establish Referral Networks (Push & Pull strategies) that will funnel patients into Implanting CentersDevelop strategic partnerships with key opinion leaders and advocates to help in the promotion of the device through social mediaSupport and collaborate with the market access department for secure revenue in reimbursed centers.Assist and support the surgeon in the OR for the first implantations Ensure training is provided by Patient Pathway trainers to personnel of the Implanting Centers (e.g., visual rehab personnel, nurses, ODs, etc.)Help identify patients for testimonials to be used in various marketing initiativesPoint of contact for challenging clinical cases. Provide technical input into the management of these casesCollaborate with marketing department and support it in organizing and participate in mainly local trade shows, congresses, team meetingsRequired Education and Experience: University degree (fields of Business and/or Science preferred)At least 10+ years of experience in a medically related setting, preferably in ophthalmologyKnowledge of diagnostic tests in ophthalmologyRequired Knowledge, Skills, Abilities: Experience working successfully in a team and managing projectsExperience in surgical support within Operating room preferredStrong ethics and objectivityMust be able to work in a fast-paced, dynamic environment and foster constructive relationships with internal and external customersAbility to work well under pressure, action oriented, ability to quickly translate needs into action, proven ability to take initiative and follow-up independentlyMust possess superior interpersonal and organizational skillsMust be able to communicate effectively and efficiently with external/internal colleagues and patientsAbility to deal with an internationally diverse environmentCompetence in German and English (any other language is a plus)Good computer skills (MS Office applications).Experience in working with patients is a great plusMust be willing to travel up to 30 to 50%. Must be able to travel with short notice. No visa or other travel limitations.Interested?Apply Now! Standort CM Medical Recruitment, Düsseldorf
Technical Account Manager - EMEA
TAG Video Systems, Düsseldorf
About us:TAG Video Systems specializes in innovative monitoring & high-quality Multiviewer software solutions in the Broadcast Media industry. Today TAG supports over 100,000 channels across the four primary broadcasting applications - Live Production, Playout/Master Control, Distribution, and OTT.Broadcast Media technology is a challenging field, and the TAG software product sets a high technological bar both for competitors and clients. We offer a niche, unique innovative product to monitor content quality for the biggest companies in the market today. Like our product, TAG is a fast-growing, dynamic and ahead of its time company. We pride in our honesty, transparency, unique professional team, and the excellent service we give to our clients. Every one of us here at TAG is a team player with a significant contribution to the company, usually beyond the job scope. This is what makes us who we are.About the Role:As a technical account manager - EMEA, you will assist clients with the product’s technical aspects. You will inform and train clients in the product’s proper use to enhance the customer experience and improve satisfaction. Additionally, you will cooperate with the sales team to refine the sales process and ensure customer loyalty, and play a major part in the client’s life cycle.Responsibilities· Conducting regular touchpoints with assigned customers to establish and nurture a trusted/strategic advisor relationship.· Understanding customers' business needs and technical challenges to provide guidance on future adoption and drive continued value from TAGVS solutions and services.· Collaborating with customers to translate their desired positive business outcomes into actionable objectives, aligning with pre-sales command plans.· Taking ownership of the technical aspects within the customer delivery process, including developing and managing delivery plans (SOW) in coordination with both the customer and internal teams to ensure successful delivery.· Responding promptly to product-related inquiries from customers and partners, providing education, support, and effective problem-solving.· Informing and training clients about TAGVS products and their optimal utilization.· Documenting customer needs and verifying the resolution of issues to enhance overall customer satisfaction.· Coordinating with the sales team and cross-functional teams, such as Product Management and R&D, to transform customer business needs and product feedback into innovative solutions.Required Skills and Qualifications · Minimum 3 years of experience as a support engineer, technical account manager, or customer success roles in the TV broadcasting industry· In-depth experience with an emphasis on Troubleshooting in the following areas:· IP Video (Compressed / Uncompressed)· Network Switch’s· Virtualization (VMware)· AWS, Azure· Experience with Linux· Understanding of networking concepts such as DNS, DHCP, and TCP/IP protocols and analyzing network traces· Experience with creating and monitoring SOW and responding to RFPs - an advantage· Experience with scripting languages (PowerShell, Python, Bash) and API (REST, SOAP, RPC) - an advantage· Good analytical & debugging skills· Excellent organizational, multitasking, and prioritizing skills.· Strong communication and interpersonal skills, Customer service orientation· Team player with the ability to work in a remote environment· Located in Europe and willing to travel 30% Standort TAG Video Systems, Düsseldorf
Key Account Manager, Ophthalmology (m/w/d) - Rostock, Nord Berlin
Pharmiweb, Düsseldorf
Key Account Manager, Ophthalmology (m/w/d) - Rostock, Nord BerlinWarum Astellas Pharma:Wir bei Astellas bieten ein inspirierendes Arbeitsumfeld und die Möglichkeit, Gutes für Andere zu tun.Unsere Expertise, wissenschaftliche Erkenntnisse und Technologie sowie unsere offene und fortschrittliche Kultur sind es, die aus uns ein pharmazeutisches Unternehmen machen. Eine Kultur um für andere Gutes zu tun und somit einen Beitrag für eine nachhaltige Gesellschaft zu leisten.Unsere treibende Kraft ist es, für die Patienten eine bedeutende Veränderung zu leisten.Wir alle haben die Gelegenheit in unserem Fachbereich eine bedeutende Entwicklung zu bewirken. Wir nutzen die Erkenntnisse und Expertisen unserer globalen Organisation sowie unsere innovativen externen Partner als Inspiration.Unser Arbeitsethos basiert auf den fünf Grundwerten von Astellas: Fokus auf den Patienten, Verantwortung, Ergebnisse, Offenheit und Integrität.Wir sind stolz darauf eine integrative und respektvolle Arbeitsatmosphäre anzubieten, in welcher Mitarbeiter gerne zusammenarbeiten und Verantwortung übernehmen.Wir streben danach, die besten Fachkräfte zusammenzubringen, um diese mit den führenden Werkzeugen und Ressourcen sowie mit einzigartigen Strukturen auszustatten, um einen echten und agilen unternehmerischen Geist zu fördern.Über diese Position:Als Key Account Manager bei der Astellas Pharma GmbH sind Sie dafür verantwortlich, starke und langfristige Beziehungen zu unseren Kunden aufzubauen und zu pflegen. Sie verstehen Patientenpfade und Versorgungsstrukturen, kennen die Bedürfnisse unserer Kunden und sorgen dafür, dass sie effektiv bedient werden, um neben einer hohen Kundenzufriedenheit sowohl das Ansehen von Astellas als ein zuverlässiger Partner in der Ophthalmologie als auch die Erfüllung der Umsatzziele zu erreichen. Sie sind verantwortlich für den Austausch mit Schlüsselkunden, die crossfunktionale Regionsanalyse und -bearbeitung in relevanten Indikationsfeldern. Sie kennen und verstehen die Abläufe und Entscheidungswege zwischen Kostenträgern, Leistungserbringern, Behandlern, und weiteren Stakeholdern in den jeweiligen Versorgungsstrukturen in der Niederlassung und im Klinikbereich.Das können Sie bewirken:Planung von langfristigen Account-Maßnahmen, einschließlich kundengerechter Kommunikations- und Kanalplanung, Festlegung quantitativer/qualitativer Ziele und Koordination interner Ressourcen zur Unterstützung der Maßnahmen.Entwicklung und Umsetzung von Strategien zur Kundenbindung, Marktbearbeitung und Umsatzsteigerung.Identifizierung von Geschäftsmöglichkeiten bei bestehenden und potenziellen Kunden.Pflege und Aufbau langfristiger Kundenbeziehungen.Einsatz eines CRM-Systems zur Verbesserung der Customer Journey und Durchführung von regelmäßigen, strukturierten Analysen zu Kunden, Wettbewerb sowie Regionen/Accounts mit anschließendem Feedback an die Führungskraft.Essenzielle Kompetenzen & Erfahrung:Erfahrungen im Verkauf, Marketing oder einem verwandten Bereich.Ausgeprägtes wissenschaftliches Verständnis mit der Fähigkeit, auf Augenhöhe mit Ophthalmologen und anderen wissenschaftlich orientierten Kunden zu diskutieren.Kenntnisse und Kontakte im Ophthalmologischen Markt oder nachgewiesene Fähigkeit, sich schnell in neue Indikationsgebiete einzuarbeiten und Kunden-Netzwerke aufzubauen.Umfassende Erfahrung in der interdisziplinären Zusammenarbeit mit Abteilungen wie Marketing, Vertrieb und Support, kombiniert mit starken analytischen Fähigkeiten zur Interpretation von Kundendaten. Zusätzlich herausragende Verhandlungsfähigkeiten, umfassende Kundendienstkompetenzen und exzellente kommunikative Fähigkeiten mit der Fähigkeit, erfolgreich Beziehungen aufzubauen.Erfahrung im Umgang mit MS Office und CRM-Systemen sowie die Fähigkeit zur effektiven Nutzung von digitalen Technologien, einschließlich iPhone und iPad.Erforderliche Qualifikationen:Ein abgeschlossenes naturwissenschaftliches Studium oder formelle Erlaubnis (nach HWG) mit Fachgruppen zu interagierenZusätzliche Informationen:Unbefristete FestanstellungDies ist eine AußendienststelleEinsatzgebiet: Rostock – Nord BerlinWir freuen uns auf Ihre Bewerbung!Bitte bewerben Sie sich mit einem individuellen Anschreiben, Ihrem Lebenslauf und relevanten Zeugnissen in einem PDF. Mehr Informationen zu unseren Kriterien einer guten Bewerbung finden Sie unter: https://www.astellas.com/de/arbeiten-bei-astellas/bewerben-bei-astellasWir sind ein Arbeitgeber, der Chancengleichheit fördert, und alle qualifizierten Bewerber werden unabhängig von Ethnizität, Hautfarbe, Religion, Geschlecht, nationaler Herkunft, Behinderungsstatus oder anderen gesetzlich geschützten Merkmalen beim Bewerbungsprozess berücksichtigt.Key Account Manager, Ophthalmology (m/w/d) - Rostock, Nord BerlinAbout Astellas:At Astellas we are a progressive health partner, delivering value and outcomes where needed.We pursue innovative science, focussing initially on the areas of greatest potential and then developing solutions where patient need is high, often in rare or under-served disease areas and in life-threatening or life-limiting diseases and conditions.We work directly with patients, doctors and health care professionals on the front line to ensure patient and clinical needs are guiding our development activities at every stage.Our global vision for Patient Centricity is to support the development of innovative health solutions through a deep understanding of the patient experience. At Astellas, Patient Centricity isn’t a buzzword - it’s a guiding principle for action. We believe all staff have a role to play in creating a patient-centric culture and integrating an awareness of the patient into our everyday working practices, regardless of our role, team or division.We work closely with regulatory authorities and payers to find new ways to ensure access to new therapies. We deliver the latest insights and real-world evidence to inform the best decisions for patients and their care-givers, to ensure the medicines we develop continue to provide meaningful outcomes.Beyond medicines, we support our stakeholder communities to drive initiatives that improve awareness, education, access and ultimately standards of care.About This Job:As a Key Account Manager at Astellas Pharma GmbH, you are responsible for establishing and maintaining strong, long-term relationships with our customers. You understand patient pathways and healthcare structures, are familiar with the needs of our customers, and ensure their effective service to achieve not only high customer satisfaction but also to enhance Astellas' reputation as a reliable partner in Ophthalmology and meet revenue goals. Your responsibilities include engaging with key customers, conducting cross-functional regional analysis and management in relevant therapeutic areas, and understanding the processes and decision-making pathways among payers, service providers, healthcare professionals, and other stakeholders within local and clinic structures.About This Job:Planning long-term account measures, including customer-specific communication and channel planning, setting quantitative/qualitative goals, and coordinating internal resources to support these measures.Developing and implementing strategies for customer retention, market cultivation, and revenue growth.Identifying business opportunities with existing and potential customers.Cultivating and building long-term customer relationships.Utilizing a CRM system to enhance the Customer Journey and conducting regular, structured analyses of customers, competition, and regions/accounts with subsequent feedback to leadership.Essential Knowledge & Experience:Experience in sales, marketing, or a related field.Strong scientific understanding with the ability to engage in discussions at the same level as Ophthalmologists and other scientifically-oriented customers.Knowledge and contacts in the Ophthalmological market, or a proven ability to quickly adapt to new therapeutic areas and build customer networks.Extensive experience in interdisciplinary collaboration with departments such as marketing, sales, and support. This includes strong analytical skills for interpreting customer data, excellent negotiation skills, comprehensive customer service competencies, and outstanding communication skills with the ability to build successful relationships.Experience with MS Office and CRM systems, as well as the ability to effectively use digital technologies, including iPhone and iPad.Required Qualifications:A completed scientific degree or formal permission (according to HWG) to interact with professional groups.Additional information:Permanent employment.This is a field-based position located in the region Rostock – North BerlinWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Field Sales Engineer - Berlin/Dresden/Leipzig
Pharmiweb, Düsseldorf
Field Sales Engineer - Dresden/Leipzig/BerlinLocation: North-East GermanyDivision: Vacuum Product DivisionAbout Our Client: Our client is a global leader in life sciences, diagnostics, and applied chemical markets, providing cutting-edge solutions to enhance the quality of life and address the world's most pressing challenges. Their Vacuum Product Division is dedicated to delivering high-performance vacuum technologies and solutions across various industries, including scientific research, semiconductor manufacturing, and pharmaceuticals.Job Description: We are seeking a dynamic and results-driven Account Manager/Field Sales Engineer for our client's Vacuum Product Division to cover the North-East Germany territory, primarily the Greater Berlin, Dresden and Leipzig area. As a Field Sales Engineer, you will be responsible for driving sales growth, building strong customer relationships, and ensuring customer satisfaction. This role offers the opportunity to work with innovative products and collaborate with a dedicated team of professionals.Key Responsibilities:Sales Growth: Drive sales and achieve targets for the Vacuum Product Division within the assigned territory.Customer Relationship Management: Develop and maintain strong relationships with existing and potential customers to understand their needs and provide tailored solutions.Market Development: Identify new business opportunities and expand the customer base in the UK North region Germany North-East regionTechnical Expertise: Utilise your knowledge of vacuum technologies to provide technical support and product recommendations to customers.Collaboration: Work closely with internal teams, including technical support, marketing, and product management, to ensure customer satisfaction and seamless service delivery.Reporting: Maintain accurate records of sales activities, customer interactions, and market intelligence in the CRM system.Qualifications:Education: Bachelor's degree in a related field (Engineering, Physics) or equivalent experience.Experience: Minimum of 3-5 years of sales experience, preferably in the vacuum technology or related scientific/industrial equipment sectors.Skills: Strong technical aptitude, excellent communication and negotiation skills, and a proven track record of meeting or exceeding sales targets.Attributes: Self-motivated, customer-focused, and able to work independently in a remote setting.Travel: Willingness to travel within the Greater Berlin, Dresden and Leipzig region to meet with customers and attend industry events.What We Offer:Competitive salary and performance-based incentives.Opportunities for professional growth and career advancement within a leading global company.A supportive and innovative work environment that values diversity and inclusion.How to Apply: If you are passionate about vacuum technologies and have the drive to succeed in a challenging and rewarding role, we would love to hear from you. Please submit your CV and a cover letter outlining your qualifications and experience to [email protected].