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Pharmiweb, Düsseldorf
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Boutique Manager (M/W/D)
JODA HEADHUNTING, DÜSSELDORF, Nordrhein-Westfalen
Your mission:Actively participate to the development of the organization, through the excellent management of the store and the achievement of the sales objectives, driving and supporting the sales team as a coach as well as delivering exceptional service to the client Business Management:Manage the boutique in order to achieve sales objectives and store and service KPI’s, ensuring to spend most of the time on the shop floor with sales team and clientsConcur to the definition of action plans related to the mystery shopping and Voice of the Client results and ensure their implementation Client Management:Be proactive in recruiting new customers, promoting and creating events in order to generate new business opportunitiesActively participate and involve sales teams in social eventsConstantly nurture relationships with clients, in store and outside the store implementing client database activities, as per marketing guidelinesAddress client concerns/disputes/complains assuring that the client satisfaction is restored Team Management:Constantly coach the sales team on how to deliver an unique and memorable shopping experience (customer focus, storytelling, extraordinaryservice, selling skills and attitude), observing the sales floor and providing feedback accordinglyConstantly develop the team by observing them on the sales floor and providing feedback either on the spot and in structured one to one meetingsPartner with Sales Trainers in training definition, implementation plans and follow up.Ensure the participation of the store team to training sessions in order to develop and strengthen their knowledge on different topics (collections, selling techniques, brand and inspiration stories, security…). Master of the House:Be responsible for the good maintenance, the safe environment, the good functioning of the store as well as the respect of product assortment and visual merchandising, respect of excellent uniforms and grooming standards, and supervise after sales service requests providing excellent pre and post service to the customerBe responsible for the store stock, ensuring to efficiently and effectively manage it according to KPI’s, and proposing corrective actionsGuarantee the correct application of company norms and procedures (discount etc..).Sponsor the development of a frictionless Client experience through the different touch points, leveraging on the adoption of new digital tools and ProcessesSponsor the full store engagement on new omnichannel initiatives and amplify the change of mindset in store, driving the change  Market Knowledge:Related to your location, guarantee profound knowledge on brand locations, events and marketing activitiesEnsure a strong knowledge of the relevant markets: competitions, events, product and pricing Technical Skills:Knowledge of store procedures and processesKnowledge of digital processesKnowledge of the Luxury businessKnowledge of competitionVery good skills in English and German Soft Skills:Driving and leading by exampleBusiness acumenProactivity & EngagementClient satisfactionBeing coachDelivering excellenceManagerial EffectivenessIntegrity and TrustCuriosity and Change Driver