Problem solver (m/f/d) for technical support Welcome to the ITS Group, a company with over 600 employees on board and 20 locations in Germany and worldwide. We are known for our leading role in software and services and are pioneers for the changes of tomorrow. Our customers in the network operator sector already rely on our solutions in the field of Geographic Information Systems (GIS) and Business Information Systems (BIS). But now to you: are you ready to become part of a committed and qualified team that not only works together, but also wants to achieve great things together? With us, it's not just about a career, but also about the opportunity to shape your own path. We are looking to strengthen our team an employee (m/f/d) for the solution of tricky IT problems of our customers* for our headquarters directly at Dortmund's Phoenixsee as well as our locations in Crailsheim, Darmstadt, Dresden and Karlsruhe or remotely in the home office. Do you enjoy establishing yourself as a problem solver? Do you enjoy networks, databases and software bugs? Are you analytical and like to look at technical details? Do your ideas bring a breath of fresh air to existing structures and are you able to communicate them? Then apply! Also as a career changer. Your tasks: Support of our software solution Lovion BIS in cooperation with 1st and 2nd level support Structured work in an online ticket system Monitoring and troubleshooting of technical problems and malfunctions Close collaboration with software developers and project managers Your profile: Completed vocational training as an IT specialist (m/f/d), completed studies in the field of computer science or a comparable qualification More important to us than your training is your experience with IT topics and the willingness to familiarize yourself with new areas and think outside the box If you have already gained professional experience in IT support, you can bring this to us perfectly Knowledge of Microsoft Windows, databases (MS SQL Server), IT infrastructure (networks, etc.) Willingness to communicate and work independently Conscientious way of working with systematic analysis and fault description Enjoy learning new technologies You want to become part of our team and are interested in the position of Problem Solver (m/f/d)? Then we look forward to receiving your online application at https://its-service.de/its-gruppe/karriere . Discover the fantastic benefits that await you: A six-month training program that not only imparts knowledge, but also passion. Organize your working hours the way you want! With our flexible working hours, individual time-out models and remote work options, you are our priority. Training opportunities so that you always have your finger on the pulse. An attractive salary that values your performance. Joint sporting events to not only strengthen the team, but also to have fun together Tutors and mentors who have your back and are on hand with help and advice Collaboration in strong, dynamic teams with flat hierarchies and a working environment at eye level. From inspiring health days and joint workouts to ergonomic workstations - we not only promote physical fitness, but also team spirit and productivity! Discover a world of benefits with Corporate Benefits! Exclusive offers, discounts and special extras are waiting for you! Small gestures that make a big difference - With a selection of selected gifts and rewards - we celebrate your milestones in life. A secure job in a future-oriented industry - with your skills, you will help keep the world of network operators digitally up and running.

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