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Junior Operations Manager (m/w/d) in Hamburg Eimsbüttel
Viani Alimentari GmbH, Hamburg
Wer wir sind Seit nunmehr fünf Jahrzehnten steht Viani mit seinem Großhandel in erster Reihe der führenden Importeure und Distributeure für hochwertige Spezialitäten und Lebensmittel aus Italien in Deutschland. In einem sich ständig wandelnden Marktumfeld behaupten wir uns durch Innovation und Kontinuität.Deswegen betreibt Viani seit 2019 auch ein modernes Lebensmitteleinzelhandelskonzept, bei dem die Liebe zum Produkt und die kompromisslose Qualität im Fokus stehen. Unsere neun Läden in Berlin, Hamburg, München, Frankfurt, Köln und Göttingen werden von rund 120 Mitarbeiter*innen betreut. Wir bieten einen Arbeitsalltag mit viel Vertrauen, Verantwortung, Teamgeist und natürlich leckeren Produkten. Werde Teil unserer Familie im Viani Eimsbüttel!Zu Deinen Aufgaben gehören: Du koordinierst die täglichen Aufgaben im Team und bist zuständig für Schichtplanung sowie Einarbeitung neuer Mitarbeiter*innenDu bist mitverantwortlich für das Personal-, Qualitäts- und Hygienemanagement sowie das tägliche LadenmanagementDu bist zuständig für Warenbestellungen sowie sämtlicher Prozesse in der WarenwirtschaftDu befasst Dich mit dem Geld- und Kassenmanagement sowie TagesabschlüssenDu begeisterst unsere Kund*innen von guten Lebensmitteln aus Italien und bietest ihnen eine fachkundige BeratungDein Profil macht aus: Du bringst eine Ausbildung oder erste Berufserfahrung aus dem Einzelhandel, der Hotellerie oder Gastronomie mitDu bist eine kommunikative Person und hast Spaß daran, dich sowie dein Team weiter zu entwickelnDu bist ein Organisationstalent und arbeitest mit einer Hands-on-MentalitätDu übernimmst gern VerantwortungDu bist „Foodie“ mit ausgeprägter Affinität für gute Lebensmittel, insbesondere einer Passion für mediterrane Lebensmittel und italienischer KulinarikWas Dich bei uns erwartet: Ein dynamisches Arbeitsumfeld mit italienischem Spirit, mit anspruchsvollen, vornehmlich mediterranen Produkten und vielen Möglichkeiten, Dich weiterzubildenKurze Entscheidungswege und flache Hierarchien sowie ein tolles, motiviertes TeamFlexible, familienfreundliche Arbeitszeiten auf Teilzeit- oder VollzeitbasisSonderkonditionen auf unser Sortiment und eine ‚Coffee-Flat‘Ein langfristiges berufliches ZuhauseDas klingt nach dem perfekten Job für Dich? Dann sende Deine Bewerbungsunterlagen mit einer Gehaltsvorstellung an Teresa Feller über E-Mail anzeigen - wir freuen uns, von Dir zu hören! Standort Viani Alimentari GmbH, Hamburg
Clinical Business Development Manager (100% Remote)
UNOQUIP, Hamburg
About the jobUNOQUIP was founded on a simple idea: Expert Solutions to improve patient care. With experienced international partners, we are marketing and selling medical devices in the field of fluid management, respiratory care, airway management and nursing care.Are you ready to take on this mission? Reporting to the Commercial Head of DACH, you’ll take care of UNOQUIP's Clinical Sales and Business Development in Germany. The purpose of this position is to deliver real clinical value to health care professionals and business partners – go beyond product to improve patient outcomes.1. Who are we?Founded in October 2022, UNOQUIP is a fast-growing global marketer of high-quality single-use medical devices. We are dedicated to equipping healthcare professionals with solutions to provide optimal patient care in acute care settings.We are an international, experienced, and highly committed team with a passion for what we do. UNOQUIP strives to be recognized as experts in solutions for single-use medical devices. We work closely with our customers to deliver superior solutions, with exceptional service and with the clear purpose of improving patient outcomes.UNOQUIP is headquartered in Schaffhausen, Switzerland and has offices and direct presence in Spain, Denmark, Sweden, Norway, Finland, U.K. and Australia. UNOQUIP also collaborates closely with global distribution partners, all of whom have extensive medical device expertise and share our commitment to providing solutions that meet the needs of the healthcare sector. Distribution to our customers is organized from four distribution centers in Belgium, the UK, and Australia.What We Value:· Trust: We build relationships based on trust, internally and with our valued business partners.· Passion: We seek individuals who are passionate about making a difference in the healthcare industry.· Positive Mindset: A positive outlook is the key to finding the right solutions and overcoming challenges.2. What will you work on? You will be responsible for a wide range of responsibilities and tasks related to the direct clinical sales of UNOQUIP products in Germany, as well as liaising with our distribution partners in Austria and Switzerland. A key element of the role will be to provide clinical support to our business and Group Purchasing Organisation (GPO, Einkaufsgemeinschaften) strategy.You will work in an operational role and be responsible for building strong and sustainable relationships with healthcare professionals and decision makers, demonstrating an outstanding level of accountability with focus on customer needs and UNOQUIP's business objectives. This is an exciting opportunity to join a young organisation and make a significant and defining impact on our regional presence in the DACH region. 3. Your areas of knowledge and expertise (that matter most for this role):You will be responsible for the following areas:Maximising the clinical awareness for our products and their benefits, resulting in increased usage of our products in the region.Developing business concepts, total cost of care / budget impact models and perform other activities in line with our strategies, creating value for the customers and increasing UNOQUIPs footprint and sales.Adding the clinical angle to drive product- price and mix favourable for customers and UNOQUIP.Providing clinical training support and mentor your colleagues with continued education.Building and executing regional competitive growth strategies on focus products.Partnering with local teams and regional organisations (such as nursing associations) to conduct clinical events.Driving clinical projects from start to completion while utilizing project management skills to reach strategic objectives.Creating and developing innovative ways to reach and educate customers.Maintaining an understanding of current clinical regulations and common industry practices.Identifying and driving new business opportunities and ensure commercial clinical execution versus strategy.In this multifaceted, important position you will report directly to the commercial head of DACH while also have your own territory.4. You have / you are:Bachelor’s degree in Life Science or Business-related subjects or other relevant education.A strong clinical understanding, preferably a clinical nursing background in acute care.Strong, empathic presentation skills including presentations in front of clinical stakeholders.A talent to interact with healthcare professionals and operating in complex clinical environments like intensive care units.Proven ability to work within a team with a can-do attitude, being open for new experiences and changes.Good selling skills, while not necessarily being a sales expert.A talent for identifying trends and future requirements and being able to share and distribute the knowledge in a wider organisation.Experience of working in the Medical Device Industry will be an advantage.Through effective decision-making, planning, and implementation, deliver superior business results within tight deadlines.Analytical & IT skills, including ability to efficiently work with excel calculations and databases.Confident personality with an engaging positive mindset and attention to detail.Work with minimal supervision, good initiative, and follow-up, focus on details, while understanding how work fits into the larger picture.100% proficient in your local language (German), written and spoken, and in English.Other requirements:Ability to travel 50% of the working time.References from at least 2 senior managers and from 2 reputable customers.Desired:Experience in working in international organisations and/or project groups.Preferred experience in using MS Dynamics 365.5. What can we offer you?Engage in building an international medical device start-up with a strong patient focus and international colleagues.Be part of an energetic, collaborative, and positive culture.Basic and ongoing training in our product range and market trends, to enable competent exchanges with suppliers and customers.Become involved in a very meaningful project in the healthcare industry.Company car.Up to 28 days of vacation.Ability to work 100% remotely.6. Interested?Complete the LinkedIn application.We aim to give you an initial response within 2 weeks. Next steps are communicated in the phone call with recruiters.As a candidate, you consent to UNOQUIP storing your CV and application for the purpose of recruiting for the specific positions advertised here. We will keep the data for a maximum of 6 months, during which time you can also ask us to delete your data by writing us through Linkedin with subject “GDPR - Your full Name”. Standort UNOQUIP, Hamburg
Clinical Study Nurse
Pharmiweb, Hamburg
Clinical Study Nurse at ClinChoice (View all jobs) Tübingen, Germany Are you interested in working directly for a single sponsor while having the security and additional career opportunities that working for a global CRO can bring? Our team says it’s the best of both worlds.... ClinChoice is searching for a Clinical Study Nurse to join one of our clients, where you will work on-site at a hospital in Tübingen, initially 0.5 FTE for a 12 month contract. ClinChoice is a global full-service CRO with a strong focus on quality, professional development and supportive culture. As a client-facing role, we are looking for confident candidates with the ability to work independently whilst establishing a high-trust environment with the client counter-parts. Main Job Tasks and Responsibilities: Measure vital signs (i.e. blood pressure, pulse rate, BMI, etc.), perform ECG’s, draw blood and perform infusions including putting infusion tubes and clinical monitoring during/after the infusion. Ship blood and laboratory samples to the central labs. Check questionnaires, perform database screening and discuss study information with subjects to aid with informed consent. Support the Principal Investigator with subject eligibility. Maintain Investigator Site File. Assist project teams with study-specific documentation as appropriate. Complete Case Report Forms (CRFs/eCRFs) and Data Clarification Forms (DCFs). Track, quality check and maintain drug accountability records. Ensure completion of site status reports. Ensure source documents (e.g. laboratory reports) are reviewed and signed by The Investigator. Maintain study files and the databases for assigned projects. Co-coordinate ordering/dispatch and track trial materials. Assist with trial progress tracking and update distribution tasks by updating the Clinical Trial Management systems. Support with tracking and safety reporting of study progress. Provide activity reports, expenses and timesheets as required. Report adverse events (AEs) and serious adverse events (SAEs) to all relevant personnel parties. Enter data into the eCRF. Work with the Clinical Research Associate (CRA) to resolve queries. Adhere to the site and study-specific protocol training whilst undertaking visit duties. Maintain standards of professional competence and current clinical practices under ICG-GCP, EU Clinical Trials Directive EU2001/20EC and German Regulatory Requirements. Complete study visits at the site, in line with the study protocol requirements. Ensure all relevant information regarding subjects is recorded, reported and where necessary, acted upon the communicate any changes to the Investigator study team as appropriate. Work at site and Patient Services team to ensure that all aspects of service for assigned groups of subjects are met, through the adherence to study schedules, protocols and local clinical practice regulations and requirements. Flexible approach to working hours to accommodate the dynamic nature of research visits. Education and Experience: Registered Nurse or Medical Assistant with at least 2 years of post-registration experience. Previous experience as a Research Nurse or Medical Assistant including a recent (within the last 1 year) ICH-GCP update. Experience in neurology is desirable. Skills Requirements: Infusion experience essential. Good phlebotomy skills. ECG recording. Managing infusion reactions. Demonstrated organisational skills. Proven flexibility and the ability to work under pressure. Good communication skills. Proficiency in German mandatory, English desirable. Proactive contribution towards the team by being a flexible team player. Ability to work effectively both in a team & independently in a fast-paced environment. Excellent understanding of the clinical processes. Good knowledge of clinical trials, including EU Clinical Trials Directives, Good Clinical Practice for Clinical Trials, and German regulations is desirable, training can be provided. Excellent computer skills required, MS Office proficiency at a minimum. The Application ProcessOnce you have submitted your CV, you will receive an acknowledgement that we received it. If you have the requirements we need, you will be invited for phone interview as the first step. Unfortunately, due to the number of applications we receive, we cannot reply to everyone individually if you are not successful. Who will you be working for? About ClinChoiceClinChoice is a global full-service CRO specializing in clinical development and functional solutions for pharmaceutical, biotechnology, medical device, and consumer health companies. We have over 28 years of proven high-quality delivery and results across all our services, with over 4,000 professionals in more than 20 countries across the Americas, Europe, and Asia-Pacific. Our Company EthosOur mission drives our culture: to contribute to a healthier and safer world by accelerating the development and commercialization of innovative drugs and devices. Our employees are the most valuable company asset and they are the fulcrum around which all ClinChoice activities are built and close management and training is the core instrument to develop and maintain highly-qualified personnel. The continuous training keeps the resources qualified in terms of competence and expertise and gives to all personnel the clear tools needed to manage both internal and client processes with the same methodology. The success of these core values is evidenced by our below industry average turnover rates. ClinChoice is an equal opportunity employer. We have based our success on attracting, developing, and promoting talent guided by diversity and inclusivity. Our employees come from very diverse backgrounds: gender, race, beliefs, and ethnicities. We recognize this is our strength and celebrate it. Key words: Study Nurse, Research Nurse, Trial Nurse, Registered Nurse, Clinical Trials, Clinical Research, CRO, Contract Research Organisation, Outsourced, Outsourcing, Sponsor-dedicated #LI-DNP
Customer Service Manager (m/w/d) - Schwerpunkt Operations
ABOUT YOU, Hamburg
Willkommen beim Customer Service Team! Wir sind verantwortlich für die Steuerung unserer externen Service Center und bieten die bestmögliche Kundenbetreuung und -zufriedenheit. Dabei arbeiten wir jederzeit an der stetigen Weiterentwicklung unseres Service. Die maximale Kundenzufriedenheit ist unser ultimatives Ziel, was wir durch professionellen Kundenkontakt und eine positive Kundenerfahrung erreichen. Dabei konzentrieren wir uns voll auf die Bedürfnisse unserer Kunden. Wir bieten einen lösungsorientierten Service an und betrachten jeden Kunden als Individuum. Wenn Du Dich angesprochen fühlst und Teil unseres Customer Service Team werden möchtest, dann bewirb Dich jetzt und hilf uns dabei, unsere Kunden glücklich zu machen.Als Customer Service Manager (m/w/d) – Schwerpunkt Operations verantwortest du gemeinsam mit deinem Team die Dienstleistersteuerung sowie das operative Tagesgeschäft.VerantwortungenSteuerung, Koordination und Weiterentwicklung unserer externen Call Center PartnerBearbeitung und Steuerung bestehender Customer Service-Prozesse gemeinsam mit unserem DienstleisterBewertung und Weiterentwicklung aller relevanten internen und externen Prozesse sowie SchnittstellenEntwicklung kreativer Ideen zur Verbesserung des Kund:innenerlebnissesSicherstellung unseres hohen QualitätsstandardsEnge Zusammenarbeit mit dem Customer Service Team und dem Head of Customer ServiceProjektarbeit, auch im internationalen UmfeldAnforderungenErfolgreich abgeschlossene Berufsausbildung und / oder StudiumMehrjährige relevante Berufserfahrung in der Steuerung von externen Dienstleistern, speziell im Bereich Call CenterErfahrung in der Prozessoptimierung und -gestaltungAffinität für den Bereich E-CommerceAusgeprägter Kund:innenfokus und exzellente KommunikationsfähigkeitHands-On-Mentalität und Problemlösungskompetenz sowie OrganisationsfähigkeitGute Englischkenntnisse in Wort und SchriftInternationale Reisebereitschaft (ca. 20%)BenefitsHybrid working Fresh fruit every day Sports courses Exclusive employee discounts Free drinks Language courses Company parties Help in the relocation process Mobility subsidy Central Location Flexible Working Hours Company pension Professional training Dog-friendly office Was ABOUT YOU ausmacht? Jeder und jede einzelne von uns.Wir sehen es als unsere Verantwortung ein inklusives Arbeitsumfeld für alle zu schaffen. Ein Umfeld, in dem jedes Geschlecht, jede Nationalität und jede Ethnizität willkommen ist und alle genau so akzeptiert werden, wie sie sind. Wir glauben, dass ein diverses Team einen wertvollen Teil zur ABOUT YOU Kultur beiträgt und sie befruchtet. Um Talente und unterschiedliche Denkweisen zu fördern, kümmern wir uns permanent um die physische, wie auch psychische Gesundheit und darum, dass sich alle wohl und zuhause bei uns fühlen. Unsere Werte und Arbeitsweisen übertragen sich auf unsere Marke: Wir wollen Akzeptanz fördern und eine inklusive und faire Circular fashion culture schaffen.Durch unser starkes Wachstum kannst Du bereits frühzeitig Verantwortung übernehmen und mitgestalten. Unser Team besteht aus Expert:innen verschiedenster Bereiche: Ob Mode, Marketing, Business oder Tech – uns verbindet die Leidenschaft für das, was wir tun. Wir motivieren und unterstützen uns gegenseitig, teilen unser Know-How miteinander und stehen anderen Meinungen und neuen Ideen offen gegenüber.Wir freuen uns auf Deine Bewerbung – am liebsten online über unser Bewerbungsportal. So können wir einen schnelleren Prozess gewährleisten und auch für Dich ist es ganz einfach Deine Bewerbungsunterlagen hochzuladen! :-)
Customer Service Manager (m/w/d) - Schwerpunkt Operations
ABOUT YOU, Hamburg
Willkommen beim Customer Service Team! Wir sind verantwortlich für die Steuerung unserer externen Service Center und bieten die bestmögliche Kundenbetreuung und -zufriedenheit. Dabei arbeiten wir jederzeit an der stetigen Weiterentwicklung unseres Service. Die maximale Kundenzufriedenheit ist unser ultimatives Ziel, was wir durch professionellen Kundenkontakt und eine positive Kundenerfahrung erreichen. Dabei konzentrieren wir uns voll auf die Bedürfnisse unserer Kunden. Wir bieten einen lösungsorientierten Service an und betrachten jeden Kunden als Individuum. Wenn Du Dich angesprochen fühlst und Teil unseres Customer Service Team werden möchtest, dann bewirb Dich jetzt und hilf uns dabei, unsere Kunden glücklich zu machen.Als Customer Service Manager (m/w/d) – Schwerpunkt Operations verantwortest du gemeinsam mit deinem Team die Dienstleistersteuerung sowie das operative Tagesgeschäft.VerantwortungenSteuerung, Koordination und Weiterentwicklung unserer externen Call Center PartnerBearbeitung und Steuerung bestehender Customer Service-Prozesse gemeinsam mit unserem DienstleisterBewertung und Weiterentwicklung aller relevanten internen und externen Prozesse sowie SchnittstellenEntwicklung kreativer Ideen zur Verbesserung des Kund:innenerlebnissesSicherstellung unseres hohen QualitätsstandardsEnge Zusammenarbeit mit dem Customer Service Team und dem Head of Customer ServiceProjektarbeit, auch im internationalen UmfeldAnforderungenErfolgreich abgeschlossene Berufsausbildung und / oder StudiumMehrjährige relevante Berufserfahrung in der Steuerung von externen Dienstleistern, speziell im Bereich Call CenterErfahrung in der Prozessoptimierung und -gestaltungAffinität für den Bereich E-CommerceAusgeprägter Kund:innenfokus und exzellente KommunikationsfähigkeitHands-On-Mentalität und Problemlösungskompetenz sowie OrganisationsfähigkeitGute Englischkenntnisse in Wort und SchriftInternationale Reisebereitschaft (ca. 20%)BenefitsHybrid working Täglich frisches Obst Sportkurse Exklusive Mitarbeiter Rabatte Kostenlose Getränke Sprachkurse Company Events Relocation Unterstützung Mobilitätszuschlag Zentrale Lage Flexible Arbeitszeiten Betriebliche Altersvorsorge Weiterbildungs- angebote Hunde erlaubt Was ABOUT YOU ausmacht? Jeder und jede einzelne von uns.Wir sehen es als unsere Verantwortung ein inklusives Arbeitsumfeld für alle zu schaffen. Ein Umfeld, in dem jedes Geschlecht, jede Nationalität und jede Ethnizität willkommen ist und alle genau so akzeptiert werden, wie sie sind. Wir glauben, dass ein diverses Team einen wertvollen Teil zur ABOUT YOU Kultur beiträgt und sie befruchtet. Um Talente und unterschiedliche Denkweisen zu fördern, kümmern wir uns permanent um die physische, wie auch psychische Gesundheit und darum, dass sich alle wohl und zuhause bei uns fühlen. Unsere Werte und Arbeitsweisen übertragen sich auf unsere Marke: Wir wollen Akzeptanz fördern und eine inklusive und faire Circular fashion culture schaffen.Durch unser starkes Wachstum kannst Du bereits frühzeitig Verantwortung übernehmen und mitgestalten. Unser Team besteht aus Expert:innen verschiedenster Bereiche: Ob Mode, Marketing, Business oder Tech – uns verbindet die Leidenschaft für das, was wir tun. Wir motivieren und unterstützen uns gegenseitig, teilen unser Know-How miteinander und stehen anderen Meinungen und neuen Ideen offen gegenüber.Wir freuen uns auf Deine Bewerbung – am liebsten online über unser Bewerbungsportal. So können wir einen schnelleren Prozess gewährleisten und auch für Dich ist es ganz einfach Deine Bewerbungsunterlagen hochzuladen! :-)
Project Manager Study Start-Up - sponsor-dedicated / Focus on budget and contracts
Pharmiweb, Hamburg
As a leading global contract research organization (CRO) with a passion for scientific rigor and decades of clinical development experience, Fortrea provides pharmaceutical, biotechnology, and medical device customers a wide range of clinical development, patient access and technology solutions across more than 20 therapeutic areas. With over 19,000 staff conducting operations in more than 90 countries, Fortrea is transforming drug and device development for partners and patients across the globe.As a Project Manager Study Start-Up at Fortrea , you will be central to the successful execution of clinical trials for new drugs in Germany. Location: MunichThis position will allow you to participate in the development of innovative medicines that set a new standard , especially in the field of oncology , while working exclusively for one of our most important international clients . If you are looking for an opportunity to take on more responsibility, demonstrate your leadership skills and be able to use your expertise in the field of study start-ups, then this position is a great opportunity. We are looking for an individual with good and solid study start-up knowledge combine with an interest in financial matters such as budget and contract negotiations, local regulatory environment and submission and approval processes . What you can expect from us : a meaningful job in a stable , diverse, successful and reputable company an attractive and competitive salary , including 13th salary and holiday pay a true work-life balance Flexible working hours and company regulations to compensate for time off Travel time = working time Comprehensive onboarding with the support of your personal mentor a permanent home office employment contract an attractive , employer-funded pension plan Excellent training and development opportunities as well as support for your personal training plans Continuous support from your line manager Your tasks : Organization and management of all necessary submissions and applications to ethics committees and authorities in Germany Budget responsibility including contract negotiations and conclusion with the study centers Management and coordination of local start-up processes including vendor management Country- specific adaptation of global study documents Close collaboration with internal and external teams Support in training , mentoring and further development of new employees Participation in customer-specific working groups and other internal projects as a Subject Matter Expert Your background : University degree in natural sciences such as biology , biochemistry , chemistry , public health , pharmacology , medicine , etc.; alternatively , a completed vocational training in the field of health / nursing or equivalent professional experience (e.g. as a study nurse , research nurse , study coordinator , etc.) Sound professional experience in the field of Study Start Up Experience with submissions to the German ethics committees and authorities Proven leadership skills through coaching , mentoring and/ or coordination of teams Efficient time management and organizational talent as well as a careful , detailed way of working Skills to establish and maintain effective and trusting working relationships with internal and external partners Excellent communication skills in business- fluent German as well as good written and spoken English skills are a must We look forward to your application ! Fortrea is actively seeking motivated problem-solvers and creative thinkers who share our passion for overcoming barriers in clinical trials. Our unwavering commitment is to revolutionize the development process, ensuring the swift delivery of life-changing ideas and therapies to patients in need. Join our exceptional team and embrace a collaborative workspace where personal growth is nurtured, enabling you to make a meaningful global impact. For more information about Fortrea, visit www.fortrea.com.Fortrea is proud to be an Equal Opportunity Employer:As an EOE/AA employer, Fortrea strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. We encourage all to apply.For more information about how we collect and store your personal data, please see our Privacy Statement.