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Spezialist für Kundenzufriedenheit/Client Engagement Specialist
Dow Jones News Gmbh, Frankfurt
Job Description: Client Engagement Specialist Frankfurt/Berlin "#LI Hybrid" With support, the Client Engagement Specialist (CES) manages all renewal aspects of the relationship with a defined set of customers. You are responsible for retaining the existing contract revenue within existing buying centers and supporting new sales into these accounts made by the Account Executive. You will need to liaise with DJ internal teams to ensure the clients our needs are met to support the renewal. You will develop and drive successful renewals ensuring a strong revenue base for Dow Jones. Success will be measured based on the retention rates of the Client Engagement Specialists assigned accounts. You will report to the Regional Sales Manager. Own the retention strategy for assigned Strategic accounts by building and executing a renewal plan Provide a monthly report to manager highlighting high risk renewal accounts within the region and strategy/ideas to turnaround Ensure appropriate levels of customer training and product utilization by working with the Product Training Specialist team and monitoring internal reports Oversee the renewal lifecycle; from pricing, contracting, to invoicing and client support, so customer concerns get addressed correctly throughout the fiscal year Support new sales into existing accounts to ensure maximum customer Return on investment with DJ Know your customer including the development of good account understanding, business groups deriving value from DJ services, understanding the clients' business/industry, competitor solutions they are using and your client's current and developing needs. Understand how your clients derive value from DJ services/products, know the people involved including decision makers within those groups. Be a client conduit internally for feedback and competitive intelligence to DJ Product, Content & Marketing. Identify opportunities for increased revenue within the set of accounts (up-selling and cross-selling) and work with other members of the sales team to follow through on such opportunities. Maintain accurate and appropriate client records within our systems. You will communicate with clients via telephone and email. Required Experience: 1+ years of experience in customer engagement or sales Proficient in German and English Excellent project management and organizational skills with a keen attention to detail Proficient in Microsoft Office suite & Google Drive Bachelor's degree preferred. Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. EEO/AA/M/F/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at **********. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates. Business Area: Dow Jones - Business Intelligence Job Category: Sales Union Status: Non-Union role Since 1882, Dow Jones has been finding new ways to bring information to the world’s top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron’s, MarketWatch and Financial News. This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day. If you are a current employee at Dow Jones, do not apply here. Please go to the Career section on your Workday homepage and view "Find Jobs - Dow Jones." Thank you.Über das Unternehmen:Dow Jones News Gmbh
Associate Director, Cyber Protect
Control Risks, Frankfurt
Control Risks is seeking an experienced candidate to join its rapidly growing Cyber Protect team and be its first full time team member in Germany. This is a unique opportunity to work in a highly capable truly global team of cyber experts and to play a critical part in shaping the DACH cyber protect offering. The role requires a highly motivated and diligent client-facing individual who has experience in winning and delivering cyber advisory work for global clients and projects. The successful candidate will help develop our capability into the German and DACH markets. The candidate will need to demonstrate exceptional analysis, project management and business development skills. We require all staff to be a team-player who is results focussed and passionate about delivering high quality advice to some of the world’s largest firms. The successful candidate will have demonstrable experience in a cyber security advisory role and will need to demonstrate deep understanding of the cyber security challenges facing our clients. The candidate will have an established track-record of delivering cyber security risk assessment projects to a diverse range of clients. They will also excel at communicating complex technology-driven issues to executives at the C-level. You will be working closely with the sales team to generate leads, and be a central part of a multidisciplinary geo-market team with the perspective to become part of the geomarket leadership.Role tasks and responsibilities Managing and delivering client projects Meticulous delivery of high-quality services to the highest level of executive clients. Managing different types of client meetings and maintaining positive and respectful client relationships. Project management of multiple cyber risk advisory engagements (e.g. running kick-off meetings, refining outputs, developing recommendations). Delivering projects (e.g., helping clients understand which information assets are valuable for them, conducting cyber risk assessments against ISO and NIST standards, helping clients define target operating models). Working with key project stakeholders (e.g., gathering information from interviews, document reviews and presenting findings) while maintaining the confidence of the client through clear communication and good project management. Working with external technical partners to deliver integrated solutions and drawing out recommendations from their technical findings. Working with other departments within Control Risks on broader security projects. Provide flexible and responsive support as and when crisis management support is required and can be provided. Business Development Prospecting for business finding new clients. Integrating with the DACH team finding new business from current clients. Managing and leading international proposals and bids. Project scoping and planning, to support pricing. Contributing to and building complex, multi-service line proposals. Cultivating long-term trusted relationships with clients. Participating in marketing to build the Control Risks brand. Supporting the growth of the practice Helping to refine our services, methodologies and approaches. Contributing to the professional development and training programme. Support and contribute innovative new products and service creation. Requirements Fluency in both German and English (written and spoken). Demonstratable experience of cyber security risk management within an established consultancy. An undergraduate degree in a field related to security, information security, intelligence, or computer science. Benefits Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarised in the full job offer. We operate a discretionary global bonus scheme that incentivises, and rewards individuals based on company and individual performance. Control Risks supports hybrid working arrangements, wherever possible, that emphasise the value of in-person time together - in the office and with our clients - while continuing to support flexible and remote working. As an equal opportunities employer, we encourage suitably qualified applicants from a wide range of backgrounds to apply and join us and are fully committed to equal treatment, free from discrimination, of all candidates throughout our recruitment process. Apply for this job Standort Control Risks, Frankfurt
Associate Account Executive
Cision Canada, Frankfurt
CareerDetails Associate Account ExecutiveAlbuquerque, New Mexico, USA Sales Regular hybridAPPLY FOR THIS JOB Cision employs the brightest, most passionate people in the tech industry. We’d love for you to join our growing team! We invest in our people through training and professional development while supporting you along the way—all so you can meet your career goals. To us, the most important measure of our success is yours. Cision, the global leader in the professional communication software (SaaS) space, is redefining the way organizations think about paid, earned, owned, and shared (social) media. At Cision, our values matter. If you like to have fun & celebrate, are enthusiastic about teamwork & customers, embrace diversity, equity, & inclusion, and thrive in a fast-paced, innovative, and collaborative environment, then we want to meet you! By raising the standard of excellence on ourselves, our processes, and our work, we help our customers raise the standard in the way they communicate, interact, and deliver their brand promise every day. Our customers love our solutions, and we think you’ll love helping our customers be successful! The Associate Account Executive is responsible for developing consultative and strategic business relationships with a set of designated accounts. The Account Executive will work to uncover and match account needs to Cision products and services, thereby increasing our value to the client while also contributing to revenue and market share objectives. Duties & Responsibilities:Generate new business opportunities and increase the revenue of existing accounts through high volume outreach via telephone and email. Meet or exceed baseline and expansion goals through retention of accounts and sales of additional products and services. Meet or exceed and Key Performance Indicators including calls, meeting counts, and other primary metrics as set by Management and adhere to call quality guidelines. Demonstrate a working knowledge of all Cision products and services with the ability to see across product lines. Demonstrate strong teamwork and positive culture influence in line with the Cision Values. Develop marketing strategies to address strengths and weaknesses within the territory. Establish expectations for your manager on how you will be delivering on goals. Collaborate with other divisions and subject matter experts within Cision to develop integrated strategic packages & solutions. Educate clients on new products and services and manage all inbound requests from designated accounts. Negotiate new structured or customized contracts to increase and secure revenue, managing difficult negotiations with clients arising from competitive situations. Practice exceptional time management and organization to effectively take care of the reactive and proactive requirements of the position. Always provide clients with an in-house point of contact by ensuring strong support of client needs. Provide excellent customer service both internally and externally. Ensure timely and accurate reporting of your business to your manager on a weekly basis or as otherwise instructed by sales leadership. Understand and employ Miller Heiman sales methodology tactics in accordance with monthly Activity Metrics Utilize the platform to manage sales pipeline, track interactions, and forecast business outcomes. Work strategically on all renewals to ensure on-time contracts. Other duties as assigned by sales leadership. Qualifications:Ability to work hybrid from either our Cleveland, OH office or our Albuquerque, NM officeBachelor’s Degree required 1 year of any type of sales experience strongly preferredA keen interest in business communications, public relations, and content. Ability to prioritize multiple tasks. Ability to think and react quickly under pressure. Excellent customer service skills. Extreme accuracy and attention to detail. Familiarity with CRM systems (I.e. ) Active Individual Development Plan (IDP) to ensure continued professional growth and development. Proficient with Microsoft Office suite Strong interpersonal, telephone, communication and organizational skills. Willingness to work flexible hours in accordance with company needs/workflow demands #LI-Cisionsales#LI-Hybrid Standort Cision Canada, Frankfurt