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Junior Customer Support Representative (German Speaker)
Zoho Corporation B.V., Aachen
Job DescriptionAre you a dynamic and ambitious Customer Support professional looking to kick-start your career in the technology industry? Zoho is seeking a highly motivated Junior Customer Support Specialist to join our talented team and be part of our exciting growth journey.This is an excellent opportunity for a self-starter with a passion for Customer Support to gain valuable experience and grow within the organization.About usWelcome to the fascinating world of Zoho, where innovation, efficiency, and customer-centric solutions converge to transform businesses across the continent. As one of the leading providers of cloud-based software and services, Zoho has been at the forefront of empowering organizations of all sizes to thrive in the digital age.Privately held and deeply committed to solving problems through global collaboration, our organisation believes in experimentation, iteration, and following your instincts.Zoho Corporation is a leading provider of SaaS products, empowering businesses worldwide with innovative solutions. We are seeking a dedicated Junior Customer Support Representative to join our team and provide exceptional support to our customers in the European market.Learn more about us, our customers, our story and our people. Key ResponsibilitiesLearn and master Zohos suite of SaaS products to become a product expert.Assist European customers via phone, chat, and email, addressing inquiries, troubleshooting issues, and providing product guidance.Collaborate with cross-functional teams to ensure prompt resolution of customer concerns.Maintain accurate and detailed records of customer interactions and resolutions.Contribute to the creation and improvement of support documentation.RequirementsFull professional proficiency in English and German Language (both written and verbal).Basic understanding of software programs; prior experience with SaaS products is an advantage.Ability to learn quickly and adapt to evolving product features.Excellent problem-solving and analytical skills.Comfortable working in an office environment.Bonus Skills:Proficiency in one or more European languages such as French, Spanish or DutchPrevious customer support experience.Basic programming knowledge.BenefitsCompetitive salary package aligned with candidates qualifications, experience, and the market value of the roleContinuous training and professional development opportunitiesSupportive and inclusive work environmentClear development plan in the short, medium and long runParticipation in coaching and mentoring schemesOpportunity to work with a global team and contribute to the growth of a leading technology companyJoin us today and be part of a company that is revolutionising the way businesses operate. Together, lets shape the future of business software!The successful candidate will be subjected to background verification in compliance with the national legislation and market standards. Requirements1 to 3 years of business development experience from a software/SaaS background. Prior experience in selling SaaS applications such as CRM, ERP, Accounting and HRMS is preferred. Proven track record of growing business from existing customer accounts and consistently exceeding revenue targets. Ability to deliver effective presentations and product demos highlighting the keyvalue proposition Strong communication, interpersonal and consultative skills Comfortable working independently in a distributed and remote environment Open to travel domestically for customer meetings Comfortable using tools such as CRM for process management and reporting Standort Zoho Corporation B.V., Aachen
Credit Controller (M/W/D)
DR. MARTENS, DÜSSELDORF, Nordrhein-Westfalen
Dr. Martens is a globally recognisable and culturally influential British brand, with over 60 years of rich heritage. As brand custodians, we are lucky to work for a dynamic, thriving, and ethical business, with people from diverse backgrounds, who bring their true selves to work, and where anyone can grow their career.We are guided by three core values that are at the heart of everything we do: be yourself, act courageously, and show you care. They make us who we are and inspire us to push boundaries, embrace our individuality, and stand up for what's right.THE GIGAs the Credit Controller based in Düsseldorf you will manage & own the collections of trade debt across the DACH other markets as required.Accounts ReceivableResponsible for collections of your assigned portfolio of customersEnsure all outstanding customer invoices are collected within the agreed payment termsWork toward exceeding the weekly cash collection targets set by the businessWork closely with internal functions such as sales, customer services and logistics; being able to influence and build strong working relationshipsEnsure all issues with invoices and deliveries in query are addressed and escalated if requiredWork with the AR Analysts to ensure that credit limits & overdues are cleared / managed in line with orderbook in line with seasonsEscalation of delinquent debt to the EMEA Credit Manager and the wider businessAR AdministrationDownload EUR payments as & when requiredManage strategic administration including access to customer portalsAssist the AR Administrator all with allocation discrepanciesProvide Debtor information weekly to ensure these are available for the Debt Calls with Sales Agents / Country ManagersRaise credit notes and invoices for invoice in query, where requiredResponsible for administrative tasks associated within EMEAReportingProvide debtor performance statistics to the AR Analysts & Credit ManagerProduction of monthly statements & Direct Debit notifications to customersDistribution of proactive & overdue letters to customersWork with the AR Analyst to complete the 20-week cashflow based around calls made to customersTHE STUFF THAT SETS YOU APARTExperience as a Credit Controller or Customer ServicesA working knowledge of credit management, cash management and/or customer servicesFluent in both English and German is essential (spoken & written)Retail experience would be beneficialExcellent communications skills to internal and external customersHave an excellent customer service focus liaising regularly with other departmentsStrong Excel skillsUnderstanding of EDI invoicingProven problem-solving skillsPositive, adaptable, professional & enthusiastic individual with the ability to work wellAbility to engage and able to collaborate with your team to achieve great thingsIndividual who constantly looks for new & efficient ways of workingAre you ready to fill your boots? Apply now.At Dr. Martens, we are committed to creating an environment where we can all be proud to work and be our best. Part of this commitment is being an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, and age.#LI-FQ1 IHRE GRUNDLAGENQUALITÄTEN Es ist nie nur ein Job bei Dr. Martens. Es ist eine Lebenseinstellung. Wir leben und atmen unsere Grundlagen - INTEGRITÄT. FACHMANN. LEIDENSCHAFTLICH. TEAMPLAYER. Sie definieren, wer wir sind und wie wir die Arbeit erledigen. Wir glauben, dass jede Rolle so einzigartig ist wie die Person, die sie ausführt.
Junior Global IT Support Administrator
Media.Monks, Stuttgart
Description Now, about the opportunity: In the Junior Global IT support administrator role your responsibility is to make sure all your fellow Monks can keep on creating their awesome work. You will do this as part of a global team which specialises in helping our colleagues get back up and running in no time. Additionally, our ideal candidate is a fast and flexible go-getter who jumps on new opportunities to improve efficiency, accuracy and productivity. In this role you will (be): You’re responsible for installing and configuring all computer hardware, software, networking systems (assisting) and printers in our Stuttgart (Leonberg) office, repairing and replacing equipment as necessary. Handling incoming issues and requests from our Monks, you’ll provide first-line support for troubleshooting, and set up new colleagues in a flash. Together with the global IT support team you’re responsible for delivering remote IT support across the globe and specifically in the EMEA region. Handling incoming issues and requests from our colleagues, you’ll provide first-line support to troubleshoot any IT related issues that come up. Contribute to making sure that your colleagues across the globe can collaborate to craft cool stuff for the leading agencies and brands. Your responsibilities as an administrator include managing user accounts, and onboarding new users. While also granting everyone access to the right tools. As a true IT support employee, you have the inexplicable capacity to fix problems simply by looking at the allegedly malfunctioning device. Experience you already have: 1-2 years of experience in IT support Good communication skills – both written and verbal (German and English) Excellent of knowledge of ticketing systems with a preference for Freshservice As an all-round troubleshooter, you can support both Windows and Mac. Hands on experience with Jamf pro and Google device management You can provide application support for all kinds of software packages and are all too familiar with plugins, patches and drivers. A real team player but at the same time able to work independently Constantly exploring new IT territories, you’re so eager to learn on the job we don’t even have to tell you. Onelogin experience or other SSO solutions #LI-NB1 About Media.Monks: Media.Monks is the purely digital operating brand of S4Capital plc that connects 8,600+ digital natives across one global team. We are united by a mission to shift industries forward and pave the path towards ambitious outcomes so our clients and our people can realize their full potential for growth. Our unified model combines solutions in media, data, social, platforms, studio, experience, brand and technology services to help our clients continuously reinvent themselves throughout increasingly rapid cycles of disruption. Our efforts to shape culture, build innovative technologies and unlock the future of growth have earned recognition from numerous esteemed panels: we maintain a constant presence on Adweek’s Fastest Growing lists (2019-22), regular recognition at Cannes Lions, inclusion in AdExchanger’s Programmatic Power Players (2020-23), the title of Webby Production Company of the Year (2021-23), a record number of FWAs, and have earned a spot on Newsweek’s Top 100 Global Most Loved Workplaces 2023. Together, these achievements solidify our experience in digital innovation, excellence in craft, and commitment to personal growth. While we continue to grow our teams, please be mindful of fraudulent job postings and recruiting activities that may use our company name and information. Please be mindful to protect your personal information, especially your national identification number, and bank account information during a recruiting process. While Media.Monks may reach out to potential candidates via LinkedIn, we will always ask applicants to apply through our website () and will never ask for payment or bank account information during the recruitment process. Disclaimer: Responsible for resourcing and implementing security controls for your teams processes and systems Responsible that all your personnel apply information security in accordance with the established information security policy Standort Media.Monks, Stuttgart
Accounts Receivable Accountant (m/f/d) - HYBRID
Ansys, Darmstadt
Requisition #: 14398 Our Mission: Powering Innovation That Drives Human Advancement When visionary companies need to know how their world-changing ideas will perform, they close the gap between design and reality with Ansys simulation. For more than 50 years, Ansys software has enabled innovators across industries to push boundaries by using the predictive power of simulation. From sustainable transportation to advanced semiconductors, from satellite systems to life-saving medical devices, the next great leaps in human advancement will be powered by Ansys. Innovate With Ansys, Power Your Career. Summary / Role Purpose The Accounts Receivable Accountant (m/f/d) is an entry level position that reports to the Supervisor based in Darmstadt. The primary function will be the collection of past due balances on customer invoices, invoicing customer orders, completing vendor forms for customers, and responding to balance inquiries. Supporting all other AR functions as needed is also expected. Key Duties and ResponsibilitiesSend out customer invoices in a timely manner and assist in automatic emailing of invoices.Responsible for the collection of past due balances on customer invoices and contacting customers concerning issues with their accounts.Verify validity of account discrepancies by collaborating with sales, business operations and customers.Review customer billing and payment history as needed.Resolve valid variances by entering manual invoices, adjustments, or credit memos.Prepare and send weekly AR collection logs with open AR details for the local team.Assist with getting tax exemption certificates from customers for unpaid sales tax balances.Support the department’s values by following policies and procedures and maintaining proficient data entry and supporting documentation.Support the department’s learning initiatives and identify areas for process improvement and automation. Minimum Education/Certification Requirements and ExperienceAssociates / bachelor degree in accounting or finance / IHK certificationEffective listening and strong phone skills.Strong organizational and analytical skills with attention to detail and accuracy.Excellent written and verbal communication skills.Strong work ethic and the ability to work independently.Strong computer and Microsoft Office skills (Excel, Word, PowerPoint, Outlook).Strong German and English language skills. Preferred Qualifications and SkillsTwo years of experience in a collections role preferred.Oracle Financial software experience preferredKnowledge of Salesforce and other CRM experience preferred #LI-HYBRID At Ansys, we know that changing the world takes vision, skill, and each other. We fuel new ideas, build relationships, and help each other realize our greatest potential. We are ONE Ansys. We operate on three key components: the commitments to our stakeholders, the behaviors of how we work together, and the actions of how we deliver results. Together as ONE Ansys, we are powering innovation that drives human advancement.   Our Commitments: Amaze with innovative products and solutionsMake our customers incredibly successfulAct with integrityEnsure employees thrive and shareholders prosper Our Values: Adaptability: Be open, welcome what's nextCourage: Be courageous, move forward passionatelyGenerosity: Be generous, share, listen, serveAuthenticity: Be you, make us stronger Our Actions: We commit to audacious goalsWe work seamlessly as a teamWe demonstrate masteryWe deliver outstanding results INCLUSION IS AT OUR CORE We believe diverse thinking leads to better outcomes. We are committed to creating and nurturing a workplace that fuels this by welcoming people, no matter their background, identity, or experience, to a workplace where they are valued and where diversity, inclusion, equity, and belonging thrive. WELCOME WHAT’S NEXT IN YOUR CAREER AT ANSYS At Ansys, you will find yourself among the sharpest minds and most visionary leaders across the globe. Collectively we strive to change the world with innovative technology and transformational solutions. With a prestigious reputation in working with well-known, world-class companies, standards at Ansys are high — met by those willing to rise to the occasion and meet those challenges head on. Our team is passionate about pushing the limits of world-class simulation technology, empowering our customers to turn their design concepts into successful, innovative products faster and at a lower cost.   At Ansys, it’s about the learning, the discovery, and the collaboration. It’s about the “what’s next” as much as the “mission accomplished.” And it’s about the melding of disciplined intellect with strategic direction and results that have, can, and do impact real people in real ways. All this is forged within a working environment built on respect, autonomy, and ethics.   CREATING A PLACE WE’RE PROUD TO BE  Ansys is an S&P 500 company and a member of the NASDAQ-100. We are proud to have been recognized for the following more recent awards, although our list goes on: Newsweek’s Most Loved Workplace globally and in the U.S., Gold Stevie Award Winner, America’s Most Responsible Companies, Fast Company World Changing Ideas, Great Place to Work Certified (Belgium, China, Greece, France, India, Japan, Korea, Spain, Sweden, Taiwan, and U.K.).   For more information, please visit us at www.ansys.com   Ansys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics.   Ansys does not accept unsolicited referrals for vacancies, and any unsolicited referral will become the property of Ansys. Upon hire, no fee will be owed to the agency, person, or entity.