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Spezialist für Kundenzufriedenheit/Client Engagement Specialist
Dow Jones News Gmbh, Frankfurt
Job Description: Client Engagement Specialist Frankfurt/Berlin "#LI Hybrid" With support, the Client Engagement Specialist (CES) manages all renewal aspects of the relationship with a defined set of customers. You are responsible for retaining the existing contract revenue within existing buying centers and supporting new sales into these accounts made by the Account Executive. You will need to liaise with DJ internal teams to ensure the clients our needs are met to support the renewal. You will develop and drive successful renewals ensuring a strong revenue base for Dow Jones. Success will be measured based on the retention rates of the Client Engagement Specialists assigned accounts. You will report to the Regional Sales Manager. Own the retention strategy for assigned Strategic accounts by building and executing a renewal plan Provide a monthly report to manager highlighting high risk renewal accounts within the region and strategy/ideas to turnaround Ensure appropriate levels of customer training and product utilization by working with the Product Training Specialist team and monitoring internal reports Oversee the renewal lifecycle; from pricing, contracting, to invoicing and client support, so customer concerns get addressed correctly throughout the fiscal year Support new sales into existing accounts to ensure maximum customer Return on investment with DJ Know your customer including the development of good account understanding, business groups deriving value from DJ services, understanding the clients' business/industry, competitor solutions they are using and your client's current and developing needs. Understand how your clients derive value from DJ services/products, know the people involved including decision makers within those groups. Be a client conduit internally for feedback and competitive intelligence to DJ Product, Content & Marketing. Identify opportunities for increased revenue within the set of accounts (up-selling and cross-selling) and work with other members of the sales team to follow through on such opportunities. Maintain accurate and appropriate client records within our systems. You will communicate with clients via telephone and email. Required Experience: 1+ years of experience in customer engagement or sales Proficient in German and English Excellent project management and organizational skills with a keen attention to detail Proficient in Microsoft Office suite & Google Drive Bachelor's degree preferred. Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. EEO/AA/M/F/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at **********. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates. Business Area: Dow Jones - Business Intelligence Job Category: Sales Union Status: Non-Union role Since 1882, Dow Jones has been finding new ways to bring information to the world’s top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron’s, MarketWatch and Financial News. This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day. If you are a current employee at Dow Jones, do not apply here. Please go to the Career section on your Workday homepage and view "Find Jobs - Dow Jones." Thank you.Über das Unternehmen:Dow Jones News Gmbh
Information Security Officer (f/m/d)
Zentraler IT Dienstleister fu00fcr die Justiz des Landes Brandenburg KdöR, Potsdam
Information Security Officer (f/m/d) In the area of information security (subject area 1.4), the following position is available at the earliest possible date Administrator (m/f/d) permanent full-time position at the Brandenburg an der Havel or Potsdam location. If the personal requirements are met, the position is offered up to pay grade E 10 TV-L remuneration. The assignment to an experience level within the pay group depends on your previous professional experience. Your tasks: - You will develop and maintain the tool-supported emergency manual and support the legal department in setting up business continuity management on the basis of BSI standard 200-4, develop and establish emergency preparedness measures and work in the emergency management team. - You will participate in the further development of the information security strategy for the country's justice system. - You will support risk management in accordance with BSI Standard 200-3, participate in IS audits within the judiciary and work on the development of IT security guidelines and awareness measures. Your profile: Essential professional requirements: - Successful completion of a relevant university or university of applied sciences degree in computer science or business informatics or comparable or - Alternatively, you have completed training as an IT systems electronics technician or an IT apprenticeship or have a comparable qualification or - Proven equivalent skills and experience in the relevant professional environment (proof is provided by job references) - Theoretical knowledge in the field of information security - Theoretical knowledge of IT emergency management indispensable non-specialist requirements: - business fluent written and spoken German (at least C1 level) desirable: - Practical knowledge in the field of information security - Practical knowledge of IT emergency management - Social skills, ability to work in a team and strong communication skills - Clear and analytical thinking and approach Digitalization can only succeed together. That's why we value lively teamwork and an approachable working and management culture. What we offer you: - The opportunity to participate in socially relevant projects - Varied and responsible tasks - Interdisciplinary collaboration in qualified, committed and open-minded teams - A crisis-proof job in permanent employment (40 h/week) - Work-life balance (flexible working time models, mobile working) - Individual training opportunities for professional and personal development - 30 days' vacation p.a. and time off on Christmas Eve and New Year's Eve - Annual special payment and capital-forming benefits (VBL) - Employer subsidy for company ticket - Company health management - Free parking at the Potsdam location We promote a working environment of equal opportunities and mutual respect. Our employees are valued regardless of gender, ethnic, social and national origin, religion, age, disability, sexual orientation and identity. Applications from women, severely disabled persons and persons of equal status will be given preferential consideration if they are equally suitable and qualified. There is the possibility of part-time employment, taking into account the needs of the service. To date, no applications from women have been received for this vacancy. As women are underrepresented in this area, this advertisement is hereby published again in accordance with Section 7 (4) sentence 2 of the Act on Equality of Women and Men in the Public Service in the State of Brandenburg. Women are once again particularly encouraged to apply. We look forward to receiving your application! Please send us your documents with CV, proof of qualifications and references and, if applicable, details of any part-time wishes, proof of severe disability and declaration of consent to access personnel files for state employees for the position Information security officer (m/f/d) 2010-E-I-010/24 until 22.05.2024 preferably as a pdf file (max. 25 MB) by e-mail to [email protected] (https://mailto: [email protected] ) or by post to our location Steinstrau00dfe 104 - 106 (House 3), 14480 Potsdam. For further technical information, please contact Herdis Zimmermann on 0331 20094-100 or [email protected] (mailto: [email protected] ).
Coordinator in the Networks team (f/m/d)
Zentraldienst der Polizei des Landes Brandenburg, Potsdam
Coordinator in the Networks team (f/m/d) The Central Police Service of the State of Brandenburg is the central service facility for the police and other organizational areas of the state administration. The Central Police Service of the State of Brandenburg, Potsdam office, is looking for the next possible date for the Information Technology department a Coordinator in the Networks team (f/m/d). The Authorized Agency Digital Radio (AS) is responsible for the state-wide operation of the digital radio network in the state of Brandenburg and provides the necessary digital radio services for all users of the authorities and organizations with security tasks (BOS). In its responsibility for the state-wide digital radio network, the Authorized Body manages the base station locations in the state of Brandenburg and is available \"around the clock\" as a central and competent contact for all network and operational faults. It coordinates the requirements and inquiries of its users and service partners across the BOS and provides support in all aspects of digital radio in emergency situations. The Authorized Body and its employees thus ensure stable and reliable operational communication for all BOS. The following specific tasks are associated with the position of Coordinator in the Networks Team (f/m/d): Coordination tasks Coordination of tasks within the \"Networks\" team Coordination of external service providers for network expansions and network renewals, Participation in mission-critical and complex measures to integrate, maintain and guarantee network access for mobile base stations Design, operation and administration of the entire critical network infrastructure WAN, LAN Ensuring network security and network availability (hardware/software/connection) Set up and maintain network connection Operation of monitoring systems Fault processing in 2nd level support Qualification of faults Processing of faults Resolution or escalation of workarounds in the event of faults Escalation or closure in the event of faults Test design, coordination and execution Creating a test concept Coordinate implementation for a test project Perform tests Managing test results and creating test evaluations Create and justify recommendations or rejections for operational approval Ensuring the operational documentation Creating and maintaining operating documentation Check and validate operating documentation What you bring with you: For the vacant position we are looking for a committed person with a successfully completed university degree (Diploma [FH] or Bachelor) in the field of computer science or with successfully completed vocational training with an IT focus (e.g. IT specialist specializing in application development or system integration, technical system IT specialist, IT system administrator, IT system electronics technician) and at least three years of additional professional experience in information technology relevant to the task at hand or with at least six years of task-relevant professional experience in information technology (lateral entry) or with a career qualification for the higher technical service as a computer scientist. In addition, we expect: strong knowledge in dealing with remote systems knowledge o in the areas of LAN, WAN and firewall o the functionality and dependencies of the individual components in network systems Basic knowledge of server-based operating systems Experience in the administration of SINA clients Understanding of the tactical use of digital radio technology of the pol- and npol-BOS Skills in the implementation of ITIL-based service processes Confident handling of common standard software, especially MS Office demonstrable knowledge of written and spoken German from a recognized language institute is required at level B2 or higher Ability to acquire and analyze new technical contexts Possession of a valid class B driving license, alternatively guarantee of mobility Our offer: A secure job through permanent employment with a classification according to pay group E 11 TV-L or salary up to A 12 BbgBesO, subject to the examination of personal requirements If the requirements are met, there is the possibility of a civil service appointment Flexible options for working hours through flexitime arrangements from Monday to Friday between 06:00 and 21:00 as well as flexible working locations (e.g. home office) 30 days' vacation and time off on December 24 and 31 Company health management Benefits according to the collective agreement of the federal states (TV-L) an employer subsidy for a company public transport ticket or the Deutschland Ticket Job Professional and competence-enhancing further development opportunities as part of further training. Additional information: As an attractive employer certified by the \"berufundfamilie\" audit, we attach great importance to ensuring the best possible work-life balance when designing jobs and working conditions. In principle, this workplace is also suitable for part-time employment. Part-time requests can be accommodated within the scope of official possibilities. The ZDPol attaches great importance to diversity. We welcome all applications, regardless of gender, nationality (the language of communication is German), ethnic and social origin, religion/belief, disability, age, sexual orientation and gender identity. Severely disabled persons with equal qualifications and suitability are given preferential consideration, taking into account all circumstances of the individual case. The professional equality of women and men is guaranteed. Contact and information Dr. Kluge will be happy to provide you with information on the specialist area of responsibility on 0331-9688500. If you have any questions about the tendering procedure, please contact Ms. Vogt or Mr. Seedorf on 033702 91-116 or 033702 91-476. Information about the Central Police Service of the State of Brandenburg can be found on our homepage under this link. Have we piqued your interest? Please submit your application with the complete application documents (letter of application, CV, certificates/certificates of professional or academic qualifications including diploma supplement, current references) by e-mail (stating the reference number in the subject line) in a summarized pdf file with a maximum size of 10 MB to [email protected] or by post to the Central service of the police Administration (V1.2 Recruitment) Key figure: 29/24 Am Baruther Tor 20 15806 Zossen stating the reference number up to and including June 12, 2024. It is recommended that you disclose and provide evidence of any disability/equality in your application in order to safeguard your interests. Incomplete application documents can unfortunately not be considered in the further procedure. Costs incurred in connection with the application cannot be reimbursed. In the case of foreign educational qualifications, please send us the relevant proof of equivalence with a German qualification. Please indicate your availability by telephone so that we can contact you at short notice. Information on data protection The Central Police Service of the State of Brandenburg (ZDPol) processes your data in connection with the implementation of application procedures. With this data protection information, the ZDPol would like to inform you about the processing of your data in accordance with Art. 13 of the General Data Protection Regulation (GDPR). Further information can be found under this link. The submitted application documents will no longer be returned. We therefore request that you only enclose copies with your letter of application and do not use an application folder. If you still wish to return application documents, please enclose a sufficiently stamped envelope. Additional information: Requirements for the applicant: Basic knowledge: Digital radio BOS
Revisor:in - IT Revision (w/m/d)
Mittelbrandenburgische Sparkasse in Potsdam, Potsdam
Auditor - IT Audit (f/m/d) New perspectives can be so easy - just like your next career move We are Mittelbrandenburgische Sparkasse: the bank for all Brandenburgers. Discover with us what we can make possible together with you: As an employer that is not only a strong and reliable partner for all employees, but also sustainably strengthens the region's togetherness with social commitment - in over 700 projects per year. Whether in business with private individuals, SMEs and municipalities, in real estate financing or in the various areas of work at our headquarters in Potsdam: More than 1,500 colleagues and 100 trainees and dual students already give MBS a face today. When can we welcome you to one of our teams? About our audit team As part of our team of experts, you can expect 33 dedicated colleagues who enjoy working constructively with our market, sales, staff and operations departments within Internal Audit. We are as diverse as our areas of responsibility - some of us are new to the team, others are attending the junior program or have been on board at MBS for many years as experienced auditors. You can look forward to a very collegial environment in which appreciation is a top priority. These are your tasks As an IT specialist, you are part of the third line of defense and are jointly responsible for the monitoring and secure implementation of IT-related business processes You will analyze and assess processes with regard to their risk, assess whether regulatory requirements and internal work instructions are being adhered to and, if necessary, offer solutions to optimize processes or completely eliminate problem areas You are responsible for audit objects in the following areas of activity IT governance, IT control, data protection and emergency preparedness IT infrastructure, IT systems Service management, e.g. user and rights management Use of IT applications User software for banking operations, e.g. for Internet use, e-mail communication or data evaluation Outsourced IT services and management of service providers Business management aspects of IT deployment that are related to profitability or procurement You work closely with the relevant specialist departments and are in regular contact with managers You document your work in an audit report and present the results to the relevant people This is what we want A degree in (business) informatics, economics or a comparable field of study A plus: A degree in savings bank business administration or equivalent training Knowledge of banking regulations and IT standards, such as MaRisk, ITIL, BAIT, DORA Ideally an additional qualification such as CISA, IT auditor IDW, further training as an IT auditor or DP auditor Quick comprehension, strong communication skills and assertiveness, while not losing sight of the essentials and remaining willing to compromise What you can expect from us Remuneration in line with the market according to TVöD-S, tailored to your professional experience Special payments in line with and above the collective agreement 39 working hours per week, flexible working hours and part-time options The option of mobile working by arrangement 32 days' vacation, plus days off on 24 and 31 December and special leave days for special occasions Your own modern workplace Onboarding tailored to your needs, incl. induction plan We also offer you A variety of personal and professional development opportunities: Seminar catalog, more than 10 development programs and annual feedback meetings A comprehensive health offer, e.g. training on relaxation, nutrition or fitness, discounted massage offers, subsidized workplace glasses Free digital courses and workshops as well as advice and coaching services for every situation in life Family-friendliness, certified by the berufundfamilieu00ae audit, childcare allowance, family days, support in care situations Pension scheme, company pension and capital-forming benefits A free account when using online banking Employee offers and discounts with well-known partners Sustainable travel: subsidies for bicycle leasing and company ticket for public transport, bicycle parking spaces in the parking garage Freshly prepared: An in-house canteen, including vegetarian and vegan options Our employee referral program: Recruit new colleagues and receive a gross thank-you bonus of 3,000 euros Are we a good fit? Then we look forward to getting to know you! Apply with just a few clicks. Do you have any questions about the application or selection process? - Then please contact Janin Slomka at [email protected] (https://mailto: [email protected] ) . For subject-specific questions, Andreas Liero is also available by e-mail ( [email protected] (https://mailto: [email protected] ) ). We know that the diversity of our employees makes us what we are today. That is why our job advertisements are always aimed at people of all genders and are evaluated regardless of age, origin, sexual orientation, disability, religion or ideology. Reference number: 087.2405 Additional information: Requirements for the applicant: Basic knowledge: IT service management according to ITIL
Information Security Manager (m/f/d) Wiesbaden
Nassauische Sparkasse, Wiesbaden
Manager Information Security (m/f/d) Wiesbaden We are Naspa: Over 1,500 employees make us more than just one of the largest savings banks in Germany. We are advisors and enablers for the people and companies in our home region, which extends across Wiesbaden, Frankfurt, four districts in Hesse and two in Rhineland-Palatinate. Thanks to around 100 locations, we are always there where it matters: around the corner, directly with our customers. This is the only way to ensure reliable commitment to our region and partnership-based cooperation. The Compliance team welcomes you. We enjoy supporting Naspa and our colleagues in complying with legal and regulatory requirements. We cover a wide range of topics. The team members contribute many individual skills and a broad range of knowledge. We therefore support interdisciplinary and agile working. \"Teamwork\" is very important to us. We are looking for you as Manager Information Security (m/f/d) Your tasks - always where it counts: You will take on the role of Information Security Officer and report directly to the Executive Board. In your area of responsibility, you will create guidelines, define regulations and specifications, plan and monitor measures and manage risks. You coordinate with the relevant internal interfaces. You define processes for dealing with security notifications and incidents as well as necessary escalations Your expert advice is required when analyzing legal and regulatory requirements and for all decisions relevant to information security. You are the first point of contact for internal departments, audit bodies and external authorities and service providers on the subject of information security. Through your training and awareness-raising measures on information security, the internal departments are fully informed. Your profile - a real eye-catcher: You have a degree in computer science or a comparable qualification. You can contribute your experience in the field of information security to this role in a responsible manner. Ideally, you have already gained in-depth experience in a regulatory environment. You enjoy taking on responsibility and are highly flexible and willing to make decisions You work independently, carefully and in a structured manner. Developing and driving forward relevant topics on your own initiative is one of your strengths. You are characterized by confident and binding communication with internal and external bodies, auditors, the Management Board and supervisory authorities. You enjoy contributing your respectful approach to teamwork. Please smile - because you can count on it: You will receive an attractive, performance-related salary. You will find a permanent, secure and long-term job with a socially committed employer. Company pension scheme and capital-forming benefits are also part of the salary package. You will receive 30 days' vacation and the option of up to a further 6 days. A diverse personnel development program offers you a wide range of individual training courses and seminars. Our 38-hour week and flexible working hours allow you to achieve the work-life balance that suits you. You can work up to 60% remotely. With us, you can take advantage of attractive employee conditions and leasing options. We offer you comprehensive health management and a very active company sports community with 15 divisions. You will also receive an iPad for private and business use. And how would you rate this job? Hopefully positive! Because if so, we look forward to receiving your application in our inbox soon - with just your CV! In the meantime, Anke Sachse from our HR management team will be happy to help and advise you.
Principal Clerk (m/f/d) for the area of information security
Deutsche Rentenversicherung Braunschweig-Hannover Personalverwaltung, Laatzen
Deutsche Rentenversicherung Braunschweig-Hannover supports around three million people in all matters relating to pensions and rehabilitation. It is the largest regional provider of statutory pension insurance in the north, a modern service provider and a guarantor of social security. We stand for life-phase-oriented personnel development, healthy working and work-life balance and have been consistently awarded the \"audit berufundfamilie\" certificate since 2000 and the \"German Corporate Health Award\" six times in a row. For our Information and Communication Technologies (ICT) department at our headquarters in Laatzen, we are looking for several Principal Clerk (m/f/d) for the Information Security department The positions are conditionally suitable for part-time work. The aim is to fill the position close to full-time with a weekly working time of at least 30 hours. Your tasks Participation in the IT security management of Deutsche Rentenversicherung Braunschweig-Hannover - including checking and taking measures to increase information security at DRV Braunschweig-Hannover, Determining and documenting the implementation status of information security at Deutsche Rentenversicherung Braunschweig-Hannover, deriving measures and coordinating the measures, Technical monitoring of procedures up to information security approval and preparation of the associated documentation Carrying out and supporting risk and threat analyses for Deutsche Rentenversicherung Braunschweig-Hannover and its IT procedures Processing general inquiries on the subject of information security We expect a completed (specialist) university/bachelor's degree, preferably in the field of computer science, information security, business informatics, administrative informatics, Interest in or experience in information security, very good written and spoken German, Communication and teamwork skills, Initiative, flexibility and ability to work under pressure, Willingness to travel for several days and continuous further training. We offer a permanent, crisis-proof employment relationship with a modern public employer, performance-related remuneration according to pay group 9c - 11 TV EntgO-DRV, depending on the personal requirements, a closely supervised induction into the area of responsibility and comprehensive training in the required skills Annual bonus and social benefits of the public sector as well as additional retirement and surviving dependents' benefits (VBL), Family-friendly and flexible working hours, attractive office environments and working conditions, flexible options for mobile working, connection of the office to public transport and free parking in the large in-house parking lot, an excellent company restaurant, a wide range of additional offers, e.g. company health management, employee and social counseling, coaching and extensive further training opportunities. Your prospects An interesting and varied area of responsibility in a committed and motivated team and environment Does this appeal to you? Then please send your detailed application by 14.06.2024 in a PDF file with the keyword \"HSB IT\" exclusively by e-mail to [email protected]. Please describe your interest and motivation for the position and include a CV in tabular form, evidence of your professional qualifications and other documents that may be relevant to the advertised position. If you have any technical queries, please contact Ms. Anika Martin, phone: 0511 829-3154 or e-mail: [email protected] Special notes Severely disabled applicants (m/f/d) will be given priority in accordance with SGB IX if they have the same aptitude, qualifications and professional performance. In order to protect your interests, please inform us of any disability/equality in your application and enclose proof. German Pension Insurance Braunschweig-Hanover Lange Weihe 6 30880 Laatzen Federal state: Lower Saxony
Information Security and BCM-IT Administrator (m/f/d)
Heinrich-Heine-Universitu00e4t, Dufcsseldorf
For the Information Security Office, which is part of the Rectorate, we are looking for a Administrator (m/f/d) Information Security and BCM-IT Job ID: J0000272 Location: Du00fcsseldorf Start date: as soon as possible Type of employment: Full-time Pay grade: EGr. 9b TV-L Within the Information Security department, you will support us in the area of risk and emergency management as well as in the processing of information security tasks. What are your main tasks? Supporting HHU's risk and emergency management in the area of information security Participation in the creation, testing, implementation and further development of a BSI-compliant information security management system, taking into account the organizational culture of HHU Regular review and preparation of the necessary documentation on the status and implementation of information security and BCM measures at HHU and at the faculties and institutions What do we expect? You have completed vocational training in the field of IT with relevant professional experience in the advertised subject areas Alternatively, a Bachelor's degree or equivalent in the field of computer science or management with an IT focus Knowledge of BSI basic protection and/or ISO 27001 Comprehensive knowledge of IT and IT security in particular Knowledge of project management as well as data protection, IT law and compliance is desirable High level of commitment and sense of responsibility Very good knowledge of German (native speaker or at least C1) and written and spoken English a results-oriented working style, good organizational skills, a structured way of working and initiative Flexibility and a willingness to innovate What do we offer you? A permanent and future-proof job Support in balancing work and family life, e.g. through vacation leisure activities for children Attractive and diverse training and development opportunities an interesting, varied role in Du00fcsseldorf that can be shaped by your personal commitment flexible working hours home office Capital-forming benefits Company pension scheme Good transport connections Free parking spaces Heinrich Heine University upholds the principle of \"excellence through diversity\". It has signed the \"Diversity Charter\" and successfully participated in the Stifterverband's \"Shaping Diversity\" audit. It is certified as a family-friendly university and has set itself the goal of promoting diversity among its employees. Applications from people of all genders are expressly encouraged. Preference will be given to applications from women in accordance with the State Equal Opportunities Act. Applications from severely disabled persons and persons with equivalent disabilities are also welcome. To be considered for a severe disability or equal status, please provide suitable documentation. Have we piqued your interest? Then apply directly via our application tool by 31.05.2024: https://karriere.hhu.de/index.php?ac=login&jobad_id=272 Contact: Andru00e9 Nording, Head of the Information Security department Please submit any inquiries via the career portal We look forward to hearing from you! Heinrich Heine University Du00fcsseldorf www.hhu.de