Überblick über die Statistik des Gehaltsniveaus für "IT Technical Support Analyst in Leipzig"

At Cognizant Netcentric, we come to work every day with the mission of leveraging cutting-edge technology to create memorable digital experiences for the world’s leading brands. And we do it as a diverse, global community of over 1500+ Adobe experts collaborating across countries, cultures, languages and technologies.We’re energized by an inclusive and responsive organizational culture that brings together the entrepreneurial spirit of a startup with the resources, growth opportunities and stability of a larger global organization.Holacracy is the cornerstone of how we work, empowering every individual with the power to make an impact within our organization. All this encourages us to learn and grow as individuals, and unite as a team to build innovative digital experiences that touch people’s lives.Your Tasks:You will be the link between our customers and our development teams and translate business requests to technical requirements and into technical concepts.You will write business requirements, test software, execute operational tasks and provide project management support while strengthening your technical acumen and business consulting skills.You will take responsibility for the conception and design of web-based solutions in the digital marketing domain, designing, testing and launching the technology that meets fully the business need. You will truly be a game-changer for our clients.You will also be brainstorming with the client at the outset of a project, then acting as an assistant project manager as the project progresses.You will support the analysis and implementation of requirements along the entire software development cycle.You will document and present the solutions implemented with your team for internal and external stakeholders.What is required?Strong verbal and written English and German skillsFirst hands-on experience with web-based content management systems (CMS)Solid technical understanding of web development and web application integrationsAble to translate business requirements to technical solutionsBasic knowledge of HTML/CSS/JavaScript and/or web-relevant programming languagesExperience in the creation of wireframes / mock-ups for IT applicationsExperience in the analysis of IT processes and the structured creation of requirements for IT systemsKnowledge of software modelling methods (UML, flow charts, use cases), methodologies and process models in software developmentWhat makes us smile when looking at your profileExperience with Adobe Experience Cloud (AEC) products, especially Adobe Experience Manager (AEM), Adobe Analytics (AA), or Adobe Campaign (AC)Knowledge in the area of Search Engine Optimization (SEO)Motivation to work in a distributed, international teamExperience in using tools like JIRA / ConfluenceA proactive mindset, ability to share your ideas and bring them to lifeEnthusiasm and an open mind which is looking for continuous improvementYou are not afraid of giving and receiving feedbackWhat we can offer you:Permanent contract30 working days of vacation for all employeesFlexible working hours, with respect to project needsRecognition bonus systemContinuous training and coachingDynamic and international teamSponsored gym membershipApple work equipmentCentral office locations with great office spaceTable footballMany off-site company eventsKitchen access with a large selection of teas, coffee and BionadeChoice of where to work from (office, remote, home) from within the country you liveHigh degree of freedom/independency (but be aware this goes in line with responsibilities)Room to grow in role, in the (holacratic) organization, out of your current geography (we are global!)Everyone has a voice, we are a Holacracy organization! Standort Cognizant Netcentric, Leipzig

Who We Are! ITC Infotech is a leading global technology services and solutions provider, led by Business and Technology Consulting. ITC Infotech provides business-friendly solutions to help clients succeed and be future-ready, by seamlessly bringing together digital expertise, strong industry specific alliances and the unique ability to leverage deep domain expertise from ITC Group businesses. The company provides technology solutions and services to enterprises across industries such as Banking & Financial Services, Healthcare, Manufacturing, Consumer Goods, Travel and Hospitality, through a combination of traditional and newer business models, as a long-term sustainable partner. Your X-Factor Work ethic - You are a consummate professional. Aptitude - You have an innate capacity to transition from project to project without skipping a beat. Communication - You have excellent written and verbal communication skills for coordination across projects and teams.Impact - You are a critical thinker with an emphasis on creativity and innovation. Passion - You have the drive to succeed paired with a continuous hunger to learn. Leadership - You are trusted, empathetic, accountable, and empower others around you.Your life at ITC Infotech Solution SupportTriage all logged incidents (involve Business System owner where necessary)Escalate to Level 2 & 3 support where required.Resolve all data/admin related incidents.Provide feedback on progress, resolution or escalation to system users and functional leads.AccessApprove or reject all access requests based on business need/confidentiality.Assign the requested access once approved within the system of concern.Periodically review user list to ensure it’s aligned to business objectives.ChangeCapture all new changes in the ADO board.Manage the ADO board and solution delivery in line with DRG prioritization.Raise any SAP related Data change requests via Snow.Work with customer success to deliver all approved changes under the DevOps model.Disaster RecoveryCoordinate the system restore working with Planisware Customer Success TeamsData ExtractionAssess all requests for data extraction.Raise the required ServiceNow request for data extract.SKILLS, KNOWLEDGE, EXPERIENCE:Diploma with 5 years’ experience or minimum 8 years of DevOps and Services experienceGood understanding of Planisware and Loftware Good understanding of ServiceNow platformService Level Management in line with ITIL principlesResolver Team coordination and managementRelationship management and conflict resolution skills A good understanding of the organization’ services provided, customers/users, business functions and the digital capabilities that contribute towards delivery. Innovative thinking with service quality, and its improvement, within limits of costs and business direction Experience in large global organisation using in-sourced and out-sourced IT service providers. Responsible for managing services across multiple pillars.Manages OEM 3rd party customer success teams.Ensures fulfilment of services as per SLA, monitors and captures performance via Service Reviews1st level escalation points and focus for any end user engagement activities.Monitoring and reporting to ensure compliance for to SLA and support processes. Standort ITC Infotech, Leipzig