Überblick über die Statistik des Gehaltsniveaus für "Customer Technical Support in Leipzig"

Position Purpose:This position is responsible for maximising sales opportunities by developing, maintaining and growing relationships with customers in Germany. The Account Manager will lead the establishment, negotiation, implementation and compliance of agreements, which drive profitable growth for the company. The Account Manager will focus on deploying site specific customer strategies and programs to retain existing business, improve penetration and growth of market share.Duties & Responsibilities:Account Manager will be responsible for growing and supporting assigned accounts allowing adequate time to develop relationships with multiple contacts.Develop strong relationships across the customer’s organisation to influence decision makers at all levels and drive compliance.Manage and maintain pricing strategy for multiple locations. Expand product categories for greater share on market and implement new programs to drive margin improvement.Manage extensive travel based on priorities and be responsible for customer action planning and project management to meet growth objectives.Negotiate sound and favourable agreements to drive business.Acts as the primary point of contact to the customers.Working directly with buyers, product development and marketing people at customers to anticipate future needs and ensure that solutions are developed to meet their needs.Working closely with the internal technical support team to ensure that customer’s current requirements are understood and met.Perform value added selling of the organization through customer education, sample requests, technical service, contract negotiations and quality solution.Preferred education, experience and skills:Bachelor’s Degree in Marketing, Management, Engineering or equivalent.Minimum 5 years of sales experience in a business-to-business environment demonstrated sales skills.At least 5 years of experience in the plastics industry.Fluent in German and English.The ability to discover and define commercial and technical customer requirements.Strong interpersonal, negotiation and influencing skills.Able to establish and build relationships at all levels.Clear sense of ethic and a high standard of professional conduct.Self-motivated professional with a straightforward approach to problem solving.Team player. Standort SIMPLEX Recruitment, Leipzig

About AllCloudAllCloud is a global professional services company providing organizations with cloud enablement and transformation tools. As an AWS Premier Consulting Partner and audited MSP, a Salesforce Platinum Partner, and a Snowflake Premier Partner, AllCloud helps clients connect their front and back offices by building a new operating model to harness the benefits of cloud technology and data and analytics.Job SummaryAllCloud is looking for an AWS Account Manager. As an AWS Account Manager at AllCloud, you will be responsible for driving revenue growth in AWS Platform services by prescribing and positioning the right solutions for customers alongside your AWS Platform counterparts. In this role, you will personally demonstrate prescriptive solution-selling expertise, including developing account strategies, interacting with and leading cross-functional resource teams, and providing leadership and hands-on participation in strategic engagements. This role requires sales experience with high-level decision-makers but with a strong focus on high-velocity prospecting and developing new opportunities.The ideal candidate will have B2B sales experience engaging with multiple personas from end-buyers to C-suite executives. They will understand how to identify, develop, negotiate, and close small, medium, and large complex AllCloud AWS services deals. Candidates should be self-starters with a proven track record of exceeding monthly and quarterly input and output goals.Summary of Key ResponsibilitiesThe AWS Account Manager position is a quota-carrying position - a hunter is neededOwn the entire sales cycle, from identifying expansion opportunities to building relationships with key stakeholders to negotiation and contracting (mostly new customer aquisition)Possess a comprehensive understanding of AllCloud AWS solution and connect that knowledge directly to customer ROIProactively develop and identify opportunity signals and generate expansion opportunities (up-sell, add-on, cross-sell, etc.)Act as an escalation point of contact for relationship and commercial issuesDevelop strategies and coordinate cross-functional support to help customers maximize the value from AllCloud and AWSSelling Infrastructure as a Service (IaaS) elements through Managed Services and other AWS platform servicesResponsible for maintaining customer relationships, preparing sales proposals, and ongoing sales activitiesRequirementsMinimum of 3+ years of sales experience in High tech AWS, Azure, or GCP Cloud/Infrastructure / Software to market for a service providerTechnical background: Cloud, Internet, IT, Virtualization, hardware, networkExcellent executive presence with strong written and verbal communication skills in the German and English languagesProven success with technology-orientated customersSales abilities - proven demonstrated track record to meet sales goals, negotiations skillsLeverage a proven sale methodology and approach to produce quarter-over-quarter target attainmentPersonal Abilities – Customer-facing, Communication, customer-oriented, work independently, trustworthy, reliable, focused, and a team playerFluency in German is essential, living in Germany is necessaryAdvantagesAble to connect relationally with both technical and business executivesAble to perform efficiently and effectively without oversight in a fast-paced environmentAble to analyze problems and provide solutionsExperience growing accounts across a spectrum of industries with projects of all sizesExperience negotiating large contracts, working through conflicts, and facilitating joint legal conversationsTransformation experience, including a track record of selling targeted engagements that will underpin AWS and AllCloud strategyWhat’s in it for you?At AllCloud, we offer personal development, meaningful work with the cloud world leaders, and a competitive salary and benefits.Our team inspires progress in each other and our customers through our relentless pursuit of excellence; you will work with leaders who promote learning and personal development.We believe in a bottom-up approach, wherein every role has the power to create impact and offers the opportunity to grow with the company. Not only do we want you to grow into the role of Regional Leader, but we want this role to grow with you.You can apply now to become part of AllCloud.AllCloud is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Standort AllCloud, Leipzig

About ADDEV Materials: www.addevmaterials.com ADDEV Materials was established in 2006 and is an intermediate-sized owner-managed company with more than 800 employees on 15 sites throughout the world. It has a turnover of 200 million euros. As a designer and manufacturer of long-lasting, customized materials – adhesives, technical films, glues and chemical products – ADDEV Materials ensures responsible industrial performance for its clients in the Aerospace & Defense, Mobility & Industries and Healthcare & Hygiene markets. ADDEV Materials is an expert manufacturer and distributor and also provides genuine know-how in terms of: - Converting technical films and adhesive solutions.We are currently looking to recruit a home based, self-motivated, ambitious individual with proven aerospace consumables or coatings and related chemicals sales experience.Job Purpose StatementTo develop ADDEV Materials position as a leading supplier to the Aerospace, Defence and similar high-tech industries; within a defined geographical territory and/or market sector. To achieve or exceed sales targets using sales and account management techniques in line with the company’s strategy. To provide consultancy to customers on the correct product selection and use, to enhance the customer’s process for mutual advantage.To identify and call regularly on key customers and prospects, meeting key decision makers and presenting proposals for the sale/purchase and use of ADDEV Materials product range.To increase market penetration and market share for ADDEV Materials.The role will home-based and require external sales visits and marketing events, with frequent trips to the Company’s facilities in the UK. The Sales Manager must be able to conduct themselves in a professional manner and have excellent communication skills to maintain and develop key relationships.Job AccountabilitiesTo achieve sales targets set by and agreed with the VP Sales.Sales region Northern Europe (Germany, Netherlands, Austria)To support and ensure continuity of business with customers through recognised account management techniques.To develop a time management programme and journey plan ensuring that customers are regularly visited at a frequency related to their expenditure and needs.To technically support the use of ADDEV Materials products at the customer.To fully understand and have expertise in the use of non-metallic materials in industry and the related specifications and environmental legislation. To use this knowledge to develop ADDEV Materials business in the marketplace.To develop and maintain an accurate market profile and records of key customers, contacts, and specifications utilising Microsoft Dynamics CRM.To get to know key contacts in the customer base, meet them regularly and be recognised as a competent and knowledgeable consultant.To prepare proposals, technical solutions and service offers to customers as required.To prepare and make formal presentations of the company’s products and services to customers and to secure new markets and orders as a result.Contribute to the activities and success of the company.Work with the customer services department and the Operations manager to ensure that ADDEV Materials offers the best and unrivalled levels of service, quality and value to its customers.Maintain a library of technical and commercial data necessary to support the application of ADDEV Materials products at the customer.Job Knowledge, Skills and ExperienceGraduate or similar calibreKnowledge of coatings and non-metallic materials technology and aerospace manufacturing techniques and requirements.Knowledge of specifications and regulations that affect the industry.Experienced in sales, with formal training in sales techniques and recognised account management skills.Excellent presentation and communication skills; numerate and literate.Motivated and methodical, good team-working skills.Self-starter, used to working unsupervised.Competitive and with a will to overcome objections and succeed in a competitive environment.Language – English and 2nd language preferredKey ChallengesAchieve sales targets and growth objectives in line with plan. Retain customers for the long term good of the company.Create an increased demand for the company’s products in a competitive market, where many similar offers are available.To become fully conversant with ADDEV Materials product and service offerTo become expert in industry specifications and legislation, which affect the success of the business.To attain expertise in the application of ADDEV Materials products in the customer’s process.To identify new customers and opportunities and to progress sales from initial contact through to invoice.To communicate with suppliers and customers and to be recognised as an expert.Our Values:TEAM (Transparency - Enthusiam - Autonomy - Motivation) Standort ADDEV Materials Aerospace, Leipzig

Polyethylene/Polypropylene Compounding Recycling, Circularity and SustainabilityRemote position: option for person to be based in Germany, Hungary, Italy, Austria, Czech Republic, Poland, Slovakia, Slovenia, Serbia or RomaniaJob ref: CST /59450Salary/Benefits: Attractive based on experienceThe Company:Our client is an integrated, international oil and gas company. It is active in over 30 countries with a dynamic international workforce of 25,000 people and a track record of more than 80 years in the industry. They are committed to doing business responsibly and sustainably, supporting communities and striving to meet the best possible health, safety and security standards wherever it operates. A key part of this strategy is further expanding its polymer compounding business with a strong commitment to recycling technologies.Purpose of Role:The Group DS Circular Chemicals Recycling Marketing Manager is responsible for P&L of polyolefin recycling business as well as related market development programs, in order to create new, profitable and growing sustainable chemical portfolio and support sustainability goals of the Downstream division.It defines and supervises the execution of the business plan for polyolefin recycling in line with the strategic directions for Downstream circular chemicals. Leads the Recycling business team to reach the strategic targets.Responsibilities:Define the business plan, oversee the business opportunities (new product development, testing, customer trials, negotiation).Set marketing strategy for polyolefin recycling business line, define priorities for targeted applications, pricing strategies and Value Propositions. Leads value focused market development, provides direction and toolset to the sales team, directs sales pipeline priorities.Drives products' awareness at potential customers, industry influencers, builds industry network and develops best practices.Identifies profitability drivers and proposes actions and mid- and long term strategies to address it. Responsible for screening the ‘market and make’ proposals for inorganic targets.Accountable for market part of business cases to support the Organic & Inorganic Investments and actively involved in due diligence to enable growth of the recycling business line.Direct and support Recycling Sales Head at Chemical Business Unit to build, manage and develop customer base (strategic pipeline) in order to ensure smooth and fast market entry and to reach targeted market shares in line with strategic plans.Runs Market Intelligence on product applications and European regulations related to the product applications. Integrates market and technical information to suggest new ideas for development steps.Supervise market developers. Collaborate closely with other DS and MOL Group departments, especially with Chemical Business Unit and Circular Economy Services as well as with External Partners to enable growth of the business line.Manages his/her business team with ownership, ensures sustainable solutions and customer focused operation. Responsible for the development and succession of his/her subordinates.Responsible for ensuring and controlling of compliance with the related legal and company rules - with special regard to the general regulations defining company operation: Code of Ethics and Business Conduct, rules of Conflict of Interest, HSE and Data Protection.The Person:MSc degree in Economics/ Business Management/ Engineering8-10 years relevant professional experience working within plastic/polymer/packaging industry. Additional knowledge of recycling is an advantageKnowledge of polymers (product and process)Proven working experience in international environmentKnowledge of sales process and pipeline managementValue selling skills and active listeningFluent in EnglishProfessional competencies:Customer FocusTeam leadershipBusiness AcumenMarketplace insightCommunicationRisk AssessmentDecision MakingFor reasons of better legibility, the simultaneous use of the language forms male, female and diverse (f/m/d) is avoided. All personal designations apply equally to all genders.For EU roles, candidates must be eligible to work and live in the European Union. Proof of eligibility will be required with your application.To apply please contact Conrad TaylorE-Mail anzeigenWhy select Listgrove?Established in 1975Recruited in 68 countriesRecognised International brandGlobal network of Clients and candidatesJoin over 80,000 professionals from the plastics, packaging, petrochemicals, chemicals, energy and recycling sectors by following us on LinkedIn. www.linkedin.com/company/listgrove-limitedTHROUGHOUT 2023 & 2024 YOU CAN ALSO MEET WITH LISTGROVE AT THE FOLLOWING EXHIBITIONS:PLAST 2023 Milan Italy, Kunststoffenbeurs's-Hertogenbosch The Netherlands,Interplas Birmingham UK, NPE Orlando USARecruiting business leaders and functional specialists with the skills and knowledge to deliver a sustainable future.Performance through PeoplePlease visit www.listgrove.com for more information on our services, global success and testimonials.Listgrove Limited Registered in England No: 01197713 Standort Listgrove Ltd, Leipzig

Willkommen bei Assist Digital in Leipzig,wo Innovation und Internationalität der Assist Digital Gruppe auf ein sächsisch-kollegiales Team trifft, bei dem der Mensch und das Wir-Gefühl im Mittelpunkt stehen.Als europaweit agierendes Customer Experience Unternehmen entwickeln und implementieren wir moderne, nachhaltige Lösungen für Kundenerlebnisse. Durch den smarten Einsatz von innovativen Technologien und mit dem Know-How unseres interdisziplinären Teams optimieren wir die Kundeninteraktionen von Service- und Support-Organisationen.Egal ob Berufseinsteiger oder Professional - wir freuen uns über neue Teamplayer auf jedem Berufslevel, die sich für moderne Technologien, IT und das Themenfeld Customer Experience begeistern und nach einer langfristigen Perspektive in einem vielfältigen Team in Leipzig suchen.#ThinkDigitalThinkAssistAufgaben(Junior) Redakteur Technische Dokumentation/ Technical Writer (m/w/d)in Vollzeit oder Teilzeit, Start ab sofort möglichAls technische Redakteurin/ Redakteur bist Du Schnittstelle zwischen unseren Abteilungen Softwareentwicklung, Produktentwicklung, Marketing und Sales. Du bringst Dein Verständnis für technische Zusammenhänge und Deine analytischen Fähigkeiten ein, um unsere modernen Softwarelösungen zu dokumentieren, Prozesse zu visualisieren und technische Dokumente für unterschiedliche Anwendergruppen aufzubereiten.Du erstellst und optimierst technische Dokumentationen zu unseren Softwareprodukten und individuellen Softwarelösungen für unsere Kunden aus den Bereichen Contact- und Service-Center.Du bist dafür verantwortlich, Dokumentationen für Benutzer*innen und Auftraggeber*innen zielgruppenspezifisch, verständlich und optisch ansprechend aufzubereiten.Du dokumentierst und pflegst unsere Softwaredokumentationen, Darstellungen von Prozessen und Workflows, Konzepte, Release Notes und Schulungsunterlagen.Du schaffst es, komplexe technische Sachverhalte und Prozesse verständlich aufzubereiten und zielgruppenspezifisch zu optimieren.Du trägst die Verantwortung für die Weiterentwicklung aller redaktionellen Themen im Bereich Software- und Produktentwicklung. Du bist im regelmäßigen Austausch mit internen und externen Fachabteilungen, um up-to-date bei Software-Aktualisierungen zu sein und alle notwendigen Inhalte zur Erstellung von Dokumentationen zu beschaffen.In Abstimmung mit unserem Marketing Team berücksichtigst Du Corporate Design Vorgaben in den von Dir erstellten Dokumenten.QualifikationDu hast eine abgeschlossene Berufsausbildung im Bereich IT oder eine vergleichbare Qualifikation. Alternativ hast Du ein abgeschlossenes Studium, idealerweise mit technischen oder IT-Schwerpunkt, z.B. Wirtschaftsinformatik, Medieninformatik oder Vergleichbarem.Idealerweise hast Du bereits erste berufliche Erfahrungen als technische Redakteurin/ technischer Redakteur oder im Bereich Qualitätsmanagement, Softwareentwicklung, Content Management oder Ähnlichem in einem Software- oder IT-Unternehmen gesammelt.Du bringst eine ausgeprägte IT-Affinität mit und arbeitest Dich gerne in neue Softwarelösungen und technische Aufgabenstellungen ein.Du hast Freude am Schreiben und bringst gerne Deine analytischen Fähigkeiten ein, um komplexe technische Sachverhalte verständlich aufzubereiten. Du arbeitest strukturiert sowie gewissenhaft und bist ein Teamplayer.Die gängigen Office-Anwendungen beherrschst Du sehr sicher. Plus, aber kein Muss - Du hast bereits mit Google Workspace/ G Suite gearbeitet.Deine Deutschkenntnisse in Wort und Schrift sind sehr gut (mind. C1 Niveau). Zudem bringst Du gute bis sehr gute Englischkenntnisse (B1-B2 Niveau) mit, die Du auch gerne in unseren Sprachtrainings weiter ausbauen kannst.Und vor allem - Du bist immer für einen Spaß zu haben!BenefitsEinblicke in unseren Arbeitsalltag kannst Du auf unserer LinkedIn Seite Standort converneo - Assist Digital, Leipzig

Pacific’s Renewable Energy & Cleantech practice has partnered with the world-leading rooftop mounting solutions partner across the world, ESDEC. Due to year-on-year growth and continued success over ESDEC's 15+ year legacy of positive energy transition across EMEA & the USA, Pacific has been selected as the exclusive talent partner responsible for the search & selection of candidates to scale the Sales organisation for their European expansion activities.As the Sales Manager, you will be responsible for developing business with new clients in the German market, and leveraging previous success to maintain and build on existing relationships with clients from other regions across Germany and Europe. You will be a key individual in the business's success story, delivering and developing greenfield projects across the region, backed by a highly experienced project engineering team and well-positioned through recent acquisitions.Responsibilities:· Develop new & existing sales channels across EPC providers, Installation companies, and Wholesalers/Distributors.· Articulate customer requirements and provide commercial/technical support to ensure successful delivery.· Deliver accurate and efficient communication to clients and stakeholders to promote the company's best-in-class service/delivery image.· Work with the training function to assist and improve on materials or development of programs to promote sales throughout Germany· Negotiate and close contractual partnership arrangement· Ability to present and communicate at mid to senior-levelBackground & Skills Required:· Hold a bachelor’s degree in Engineering or Business.· Experience in solar or wider sustainability energy market experience is a benefit· Good technical background and drive sales growth and targets· Have the potential to work cross-functionally with other business units· Native in German and fluent in English and any additional European Language is a benefit.Please keep in mind this role will require you to travel up to 50% at a regional level i.e., you will have periods of working away from your home-based location.For further information on this position and for a confidential discussion about your career please contact:Natalia ZonneveldClient Delivery Manager - Renewable Energy & Cleantech EMEAE-Mail anzeigen+44 207 478 7726Pacific Diversity Statement:At Pacific International, diversity, equity, and inclusion are at the core of who we are and what we do. Our commitment to these values is unwavering and we proudly champion diversity on behalf of our clients in every Executive Search mandate we undertake. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law. In pursuit of these objectives, we actively encourage applications from individuals of all backgrounds and identities. Standort Pacific International Executive Search, Leipzig

The CompanyOur client, Process Insights AG, is focused on process monitoring, analytics, control and safety. With global operations across North America, Europe and Asia, Process Insights designs and manufactures analytical instrumentation used to provide compositional analysis and measure contaminants within gases and liquids in demanding and high cost-of-failure applications. The Company provides a broad portfolio of analytical technologies for in-line, on-line and at-line testing, including optical spectroscopy, mass spectroscopy, chilled mirror / hygrometry and electrochemical technologies. Process Insights’ products provide real-time, tight-tolerance speciation and analysis, enabling its customers to enhance process efficiency, ensure safety and maintain environmental and regulatory compliance. Process Insights’ products serve a broad range of end markets including semiconductor, renewable / alternative energy, life sciences, chemical, environmental monitoring, agriculture, food & beverage, general industrial, labs & research, and water & wastewater. The future focus will be on sustainability industries such as hydrogen, power-to-X, batteries, decarbonization and energy efficiency. Due to further growth, we are now looking for the newly created position of Regional Sales Manager (m/f/d) for Middle East in combination with the KAM for the middle east activities of an Scandinavian company.Experienced sales person with a good feeling for the different cultures in the Middle EastRegional Sales Manager Middle East and Key Account Manager (m/f/d) Analytical measurement technology - growth and expansion of the region - home office in Germany or sales office in Frankfurt/MainActive communication, empathy and diplomacy are basic requirements for you to be successful in sales and global networking?Are you a committed technician (m/f/d) with knowledge of the relevantmarkets and multicultural region, highly motivated and a people person with the ability to approach people and enjoy change and growth - and see yourself in an active part of the work in interdisciplinary teams? Then we are looking exactly for you!The PositionThe RSM & KAM (m/f/d) must be able to build up a distribution network, serve direct and key accounts, operate OEM businesses and manage sales channels. Communication with the distributors will be important, as there will be key accounts in the countries that are served directly by Process Insights. Special sensitivity and diplomacy will be required here to find the best way to guarantee local support and still be able to sell the products to key customers at globally agreed prices. The job holder (m/f/d) will additionally take responsibility for one Key Account himself for the middle east activities of a fast growing hyper agile Scandinavian system integrator and distributor. The new position holder (m/f/d) will directly report to the Director Sales and Marketing EMEA. If successful, the deputy role is in prospect.Qualifying Attributes and SkillsFor this exceptional position - combination of RSM and KAM – Process Insights is looking for an intrinsically motivated, dedicated sales person with strong communication and persuasion skills who enjoys making a difference, who is independent, forward-thinking and decisive. This is a ‘bridge building’ sales role that requires coordination of stakeholders in the global network as well as the marketing team, global sales channels, key accounts and management team.Additional requirements:… (m/f/d) Bachelor Degree in the field of (electrical) engineering or natural sciences, possibly a completed master degree or PhD, ideally in (electrical) engineering or natural sciences… At least five years of professional experience in technical sales / in the development or expansion and management of the middle east region in area sales and/or key account management for customers in the chemical, petrochemical, water and wastewater, food and beverage, pulp and paper, environmental and pharmaceutical sectors… High affinity for the Middle East, the people, the cultures and peculiarities of business, knowledge of Arab customs - as well as knowledge of activities in Scandinavia and/or the US markets… Enjoy new things, change and further growth - making a difference… High esteem for and enjoy coordinating with and working in interdisciplinary teams… An enthusiastic networker to handle and smoothen any cultural distinctions, acts with sensitivity, empathy and diplomacy… Willingness to travel and attend web meetings… Confident skills of written and spoken English and Arabic, ideally German and/or a Scandinavian languageProcess Insights offers… A challenging, interesting and creative task in a growing international group of companies… A culture in which experience and personality are desired. Values such as honesty, trust, transparency, respectful cooperation and both speed and initiative describe the company very well… A professional, young team with an international orientation that looks forward to working together… A pleasant working atmosphere with flat hierarchies and "open doors" … To live the "speed of change" in a very successful global group and to actively shape the further development of Process InsightsWhat we want from you... Your enthusiasm for this future-proof and important position… A certain fit to the described tasks and requirements... Please, send your detailed application by E-Mail - including your experience - to Mrs. Judith Michel-Ehrsam at E-Mail anzeigen Standort Judith Michel Personalberatung, Leipzig

Who We Are! ITC Infotech is a leading global technology services and solutions provider, led by Business and Technology Consulting. ITC Infotech provides business-friendly solutions to help clients succeed and be future-ready, by seamlessly bringing together digital expertise, strong industry specific alliances and the unique ability to leverage deep domain expertise from ITC Group businesses. The company provides technology solutions and services to enterprises across industries such as Banking & Financial Services, Healthcare, Manufacturing, Consumer Goods, Travel and Hospitality, through a combination of traditional and newer business models, as a long-term sustainable partner. Your X-Factor Work ethic - You are a consummate professional. Aptitude - You have an innate capacity to transition from project to project without skipping a beat. Communication - You have excellent written and verbal communication skills for coordination across projects and teams.Impact - You are a critical thinker with an emphasis on creativity and innovation. Passion - You have the drive to succeed paired with a continuous hunger to learn. Leadership - You are trusted, empathetic, accountable, and empower others around you.Your life at ITC Infotech Solution SupportTriage all logged incidents (involve Business System owner where necessary)Escalate to Level 2 & 3 support where required.Resolve all data/admin related incidents.Provide feedback on progress, resolution or escalation to system users and functional leads.AccessApprove or reject all access requests based on business need/confidentiality.Assign the requested access once approved within the system of concern.Periodically review user list to ensure it’s aligned to business objectives.ChangeCapture all new changes in the ADO board.Manage the ADO board and solution delivery in line with DRG prioritization.Raise any SAP related Data change requests via Snow.Work with customer success to deliver all approved changes under the DevOps model.Disaster RecoveryCoordinate the system restore working with Planisware Customer Success TeamsData ExtractionAssess all requests for data extraction.Raise the required ServiceNow request for data extract.SKILLS, KNOWLEDGE, EXPERIENCE:Diploma with 5 years’ experience or minimum 8 years of DevOps and Services experienceGood understanding of Planisware and Loftware Good understanding of ServiceNow platformService Level Management in line with ITIL principlesResolver Team coordination and managementRelationship management and conflict resolution skills A good understanding of the organization’ services provided, customers/users, business functions and the digital capabilities that contribute towards delivery. Innovative thinking with service quality, and its improvement, within limits of costs and business direction Experience in large global organisation using in-sourced and out-sourced IT service providers. Responsible for managing services across multiple pillars.Manages OEM 3rd party customer success teams.Ensures fulfilment of services as per SLA, monitors and captures performance via Service Reviews1st level escalation points and focus for any end user engagement activities.Monitoring and reporting to ensure compliance for to SLA and support processes. Standort ITC Infotech, Leipzig

Field Sales Engineer - Dresden/Leipzig/BerlinLocation: North-East GermanyDivision: Vacuum Product DivisionAbout Our Client: Our client is a global leader in life sciences, diagnostics, and applied chemical markets, providing cutting-edge solutions to enhance the quality of life and address the world's most pressing challenges. Their Vacuum Product Division is dedicated to delivering high-performance vacuum technologies and solutions across various industries, including scientific research, semiconductor manufacturing, and pharmaceuticals.Job Description: We are seeking a dynamic and results-driven Account Manager/Field Sales Engineer for our client's Vacuum Product Division to cover the North-East Germany territory, primarily the Greater Berlin, Dresden and Leipzig area. As a Field Sales Engineer, you will be responsible for driving sales growth, building strong customer relationships, and ensuring customer satisfaction. This role offers the opportunity to work with innovative products and collaborate with a dedicated team of professionals.Key Responsibilities:Sales Growth: Drive sales and achieve targets for the Vacuum Product Division within the assigned territory.Customer Relationship Management: Develop and maintain strong relationships with existing and potential customers to understand their needs and provide tailored solutions.Market Development: Identify new business opportunities and expand the customer base in the UK North region Germany North-East regionTechnical Expertise: Utilise your knowledge of vacuum technologies to provide technical support and product recommendations to customers.Collaboration: Work closely with internal teams, including technical support, marketing, and product management, to ensure customer satisfaction and seamless service delivery.Reporting: Maintain accurate records of sales activities, customer interactions, and market intelligence in the CRM system.Qualifications:Education: Bachelor's degree in a related field (Engineering, Physics) or equivalent experience.Experience: Minimum of 3-5 years of sales experience, preferably in the vacuum technology or related scientific/industrial equipment sectors.Skills: Strong technical aptitude, excellent communication and negotiation skills, and a proven track record of meeting or exceeding sales targets.Attributes: Self-motivated, customer-focused, and able to work independently in a remote setting.Travel: Willingness to travel within the Greater Berlin, Dresden and Leipzig region to meet with customers and attend industry events.What We Offer:Competitive salary and performance-based incentives.Opportunities for professional growth and career advancement within a leading global company.A supportive and innovative work environment that values diversity and inclusion.How to Apply: If you are passionate about vacuum technologies and have the drive to succeed in a challenging and rewarding role, we would love to hear from you. Please submit your CV and a cover letter outlining your qualifications and experience to [email protected].