We are recruiting an Associate Director Market Access Germany, in which through market access activities the successful candidate will contribute to shape the German market landscape to accept differentiation and create an enhanced positioning for cell-culture and adjuvanted vaccines accepted by payers and by key stakeholders. You will design, develop and implement effective market strategies related to new launches and existing products in the area of pricing and reimbursement, evidence-based medicine review, health technology, and/or health economic modelling (this latter in close collaboration with global and EMEA market access). You will communicate the unique attributes of CSL Seqirus portfolio to external stakeholders to ensure the vaccine's value proposition will be recognized and maximize market uptake. To be successful in this position you will work collectively with national and regional payers, physician associations, pharmacy associations, reimbursement influencers and other decision makers to ensure continuous changing reimbursement systems remain fair to all involved parties and the value of the Seqirus portfolio is recognised. You will actively drive, support and contribute to internal business strategic meetings, budget reviews, HTA submissions, and be the owner of key strategic projects, such as regional and national market access advisory boards, price submissions, health economic analysis and budget impact model tools This role reports to the Country Head DACH, and is a strategic role which requires very close cross-collaboration; locally with medical, marketing, sales teams, and globally with market access team, policy team, Responsibilities include: - Responsible for planning and implementing market access strategy for the Seqirus existing portfolio as well as preparing for new launches Works cross functionally with the country head, with the local marketing, medical and policy colleagues as well as with the global and EMEA market access teams and other key stakeholders to develop the value propositions for the portfolio. Engage key stakeholders as sounding board to validate and optimise the market access strategy Work closely with the global and EMEA market access teams to generate health economic analysis, cost effectiveness and budget impact models in line with the country strategy Provide input into policy shaping dossiers preparation, supporting the achievement of differentiated positioning for the Seqirus innovative vaccines In collaboration with the cross-functional team, generate compelling story flows able to effectively communicate information on product efficacy, on RWE data, on health economics and value propositions to demonstrate advantages of our vaccines Monitors the external environment, customers, and competitors to understand market conditions and identify opportunities to improve value capture. Identify any legislation changes that can have an impact on price and reimbursement and on access in general Input to the future pricing strategy for new launches together with the cross functional team Evaluates pricing and market access risks Take care of annual submission of pricing and price update in the official portals; Builds and maintains relationships with key regional and national key stakeholders, health economic opinion leaders, payers and healthcare groups Engage at regional level with payers, with physician (KV) and pharmacy associations to continue enhance awareness on Seqirus expertise and its portfolio, shape conversations to create acceptance for Seqirus innovative vaccine. Implement strategies and tactics to avoid the barrier of the economic principle, leading as many regions as possible to include cell-culture and adjuvanted under the pricing acceptable new vaccines Ensure frequent meetings with payers and KVs, coordinate meeting to include medical and the GM Develop and execute market access advisory boards, round tables Provide regular update on the changing market access landscape, or new regulations that can affect access keeping the cross-functional team informed Have a close collaboration with EMEA market access and global team, collaborate on the development of HE models, budget impact models and other access tools Create dash boards and update overview to inform the cross-functional team as well as the sales team; collaborate with the regional sales managers and district managers to optimise the communication flow and ensure optimised strategy and results at regional level Input into country strategic meetings, business reviews and budget planning Coordinate market access meetings with medical affairs, ensuring key messages and strategy are always considering the latest stand of the portfolio evidence generation Collaborate closely with policy colleagues and agencies to support achieving a STIKO differentiated recommendation for the Seqirus portfolio Ensure compliance with all internal and external policies, procedures, and regulations e.g., Code of Practice, financial processes Qualifications, skills, and Experience: - Bachelors’ degree in business, health policy, health economics, life sciences or healthcare discipline; 10 years' pharmaceutical industry experience including market access, brand/specialty channel marketing and account management. Must have knowledge of the German healthcare system, relevant legal, compliance and regulatory requirements. Fluent in German and English Holds a driving license valid in Germany. Willing to travel across Germany and internationally according to business needs. Excellent oral and written communication skills in German and English language required. Ability to engage stakeholders at any level Excellent and demonstrated interpersonal skills: Collaborate effectively and demonstrate leadership and teamwork with peers, internal stakeholders and external customers that inspire alignment and partnership on a shared vision or strategy. Be a self-starter, be accountable and have a sense of urgency in delivering results that have payors impact and yield a positive customer experience. Our Benefits We encourage you to make your well-being a priority. It’s important and so are you. Learn more about at CSL. About CSL CSL is a leading global biotechnology company with a dynamic portfolio of life-saving medicines, including those that treat haemophilia and immune deficiencies, as well as vaccines to prevent influenza. Since our start in 1916, we have been driven by our promise to save lives through innovation. Learn more about . We want CSL to reflect the world around us As a global organisation with employees in 35+ countries, CSL embraces diversity and inclusion. Learn more about at CSL. Do work that matters at CSL! Standort 0115 Seqirus GmbH, Marburg

Customer Service Manager EMEA

HOYA Surgical Optics, Frankfurt am Main

About HOYA Surgical Optics (HSO)HOYA Surgical Optics (HSO) is the globally leading Preloaded Intraocular Lens (IOL) focused company that provides technologies and solutions that exceed expectations, enabling ophthalmic surgeons to focus on restoring sight. We are dedicated to improving the vision and quality of life for millions of people suffering from cataract, and helping them celebrate life visually.At HSO, People is the key factor to our success. We aim to create a conducive work environment for our employees around the globe, and to promote an inclusive culture based on our core values – Excellence, Passion, Innovative, Collaboration, and Accountability.HSO way of workingIn fulfilling our roles, we areAccountable for our own capabilities and development.Focused on delivering results without excuses, andAlive to the sensitivities, risk, and impact we have on others and work in a way that helps others do their work effectively.We are looking for people whoSee beyond self and are impact focused.Consider the needs, challenges, and objectives of every person they interact withExhibit positive reinforcement to help others succeed.About the roleWorks closely with and have impact on: Customer Service, Supply Chain, SalesReports to: Director, Supply ChainKey duties & responsibilitiesManage the Customer Service department for direct markets (France, Germany, Austria) and distributor markets (all other countries in EMEA region).Drive and further develop all task related to Customer Service like order management, order fulfilment, customer feedback management, and tender management.Oversee and manage the continual development of processes in cooperation with employees.Responsible for external escalations from customers, and internal escalations from within the company, like for example the sales force.Regular communication and extension of existing KPI’sCrisis and backlog managementActive design, analysis, structuring, determination, and optimization of processes and designing of new processes related to customer centricity and customer orientation.Development of in-house standards.Responsible for the maintenance and accuracy of customer master data inside the ERP system.Documentation of processes in the quality management toolDocumentation and inform related parties on backorder situations.Regular communication to the stakeholders and sales team regarding actual situations.Drives digitalization in the customer related topics.Experience & Functional competencyExperienceMinimum 3 years’ experience in leading Team Leaders and employees in an intercultural environmentMinimum 5 years’ relevant customer service experienceExperience in handling medical products or other related products with quality regulationsExperience in the medical or pharmaceutical industrySkills/AccreditationsStrong communication and interpersonal skillsProject and Change management skillsGood knowledge in ERP systems (Navision, Dynamics365, SAP)Experience with the implementation of a new ERP systemVery good knowledge in MS Excel (Pivot tables, Data analysis, Reporting and visualizing in graphs)Good knowledge in MS PowerPoint and Word.User knowledge in other products regarding digitalization including CRM, EDI and Ticket-system is a plusFluent in German and Business fluent in English (B2)B1-level in French is a plus.Able to work independently and shows ownership towards areas of responsibilitiesEducationUniversity degree in a commercial, supply chain, or related area.Equivalent proven developmentWhat we are offeringGrowing company with opportunities to developFlexible work arrangementPension scheme30 days vacation + 1 free day on Christmas and New Years eveRestaurant checks and gift cardFurther benefitsBy submitting your application, you agree that your personal data will be collected, disclosed, and retained by HOYA Group for assessing suitability for employment and verification purposes.We regret to inform you that due to the number of applications received, only shortlisted applicants will be notified. Thank you for your kind understanding. Standort HOYA Surgical Optics, Frankfurt am Main

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