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Job IntroductionWe have an exciting (and challenging) opening for a User Helpdesk Operator in Darmstadt. The position is offered as fixed-term contract until 30/06/2025.Dynamic, Energetic, Entrepreneurial, Highly Motivated, Resilient … If this describes you then we would love to hear from you :) Come and join talented diverse Serco team at the European Organisation for the Exploitation of Meteorological Satellites (EUMETSAT) based in Darmstadt, Germany. Discover the offer below and click on ‘Apply’ if you know that your skillset and talents are a suitable match for this opportunity.Serco – The employer of choice for a career within the Space Sector.Serco are a trusted provider of services to National Space Agencies and the European Space Agency (ESA), we have over 40 years’ experience supporting the space sector and providing services for all stages of our customer’s space missions.Join our community of space specialists across EuropeWe are proud to support the European institutional Space landscape: Serco boasts an extensive network of Space professionals located at our offices in Darmstadt, Noordwijk, Frascati, Paris and Madrid, all within close proximity of our two largest space sector customers, European Space Agency/European Space Operations Centre (ESA/ESOC) and European Organisation for the Exploitation of Meteorological Satellites (EUMETSAT).Supporting Women in AerospaceDiversity and Inclusion is extremely important to us. Supporting women's opportunities, development and visibility in the space sector is key and that is why we are proud members and supporters of Women in Aerospace Europe, a dynamic and global network supporting women's careers in Aerospace.Women in Aerospace Europe (WIA-E) – Supporting women in STEM (wia-europe.org) Main ResponsibilitiesThe User Helpdesk Support is an essential interface to the external user community and a key element supporting the enhancement of EUMETSAT’s reputation in the eyes of its external users. The main aim of the User Helpdesk Support is to provide a one-stop-shop for EUMETSAT’s user community by providing an enquiry processing and user registration service. The ideal candidate shall perform the day-to-day activities of the User Helpdesk at EUMETSAT, these tasks include the following:1. User Enquiry Tasks:Registering and tracking user enquiries using a database system;Corresponding with EUMETSAT's user community primarily by e-mail and occasionally by telephone to assist users with their enquiries:Responding directly to the user for simple (off-the-shelf) enquiries in accordance with agreed service specifications and working practice;Assigning internal and external actionees (experts) to provide input for detailed (bespoke) enquiries;Relaying and reformatting the feedback from actionees to the end user and conveying received user feedback to the appointed actionee;Interacting with external helpdesk services within partner organisations to transfer and to receive user enquiries;Monitoring the progress of the all open enquiries until completion, i.e. following up with actionees on their assigned tickets.2. User Registration Tasks:Registering users of data services in a database and assigning services to these users as per their registration;Interacting with experts in the Legal Affairs and Finance Divisions where relevant (i.e. as part of the data licensing and decryption hardware and software payment process);Dispatching decryption hardware and software to users;Monitoring the progress of all open registrations until completion.3. Provision of imagery and analysis support to the International Charter Space and Major Disasters:Circulating incoming requests for satellite imagery to the relevant internal teams;Uploading the resulting imagery to the Charter online tool;Assisting in the recording of Charter Project Manager feedback and Charter end user feedback.4. User Interaction Administration Tasks:Recording and filing correspondence and documentation related to user interactions;Maintaining the content of reports used for analysing user enquiries against agreed service level targets;Maintaining the user contact details and profiles in databases and registration systems and providing inputs to future enhancements of these systems;Assisting in the preparation of customer surveys and the recording of results;Maintaining User Service Helpdesk working practice documentation.5. Attendance at Daily Operations Meetings:Attending operational morning briefings to be aware of events/anomalies effecting the EUMETSAT operational services and to report, as needed, on user feedback received relating to these events/anomalies.The activities of the User Helpdesk Support will involve a significant amount of liaison with other personnel at EUMETSAT as well as partner organisations.Successful CandidateDo you think you are the person we are looking for? See below what experience or knowledge you should bring:Proven experience in using MS Office, including familiarity with the use of MS Word, MS Excel spreadsheets and MS Outlook.Fluency in both spoken and written English.Experience in working within a team.Experience in working as a first-line interface with customers, including responding to customer questions.Experience in using a ticketing tool or equivalent to record customer enquiries or feedback.Interpersonal skills necessary to ensure responses to customers are handled in a professional manner. About The CompanyWhy should you join Serco ?At Serco not only is the nature of the work we do important, everyone has an important role to play.Meaningful and vital work - You’ll contribute to methodologically intercepting challenges whilst achievements will also be recognised and celebrated.A world of opportunity - You’ll be wholeheartedly supported with development and career progressionGreat people - You’ll become an integral member of a well-defined and supportive team who believe passionately in the value of our work. We are a company passionate about diversity and inclusion. About SercoSerco provides the User Helpdesk and Data Centre Operations Service of the European Organisation for the Exploitation of Meteorological Satellites (EUMETSAT), which plays a key role in enhancing the use of EUMETSAT data, products and data services.The main objective of the service is to ensure effective and user-driven service to support the provision of data, both real-time and offline, as well as to provide comprehensive technical information to support all forms of user enquiries relating both to current operational services and to future satellite programmes of EUMETSAT.Important:Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.Applicants are reminded that they will be requested to produce such documentation during the recruitment process.Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. Data Protection:For more information on how the personal data in your application is process, please see the link Data Protection policy here. Package DescriptionWhat we offer if you join our amazing team:• Competitive Salary • Corporate Benefits Package • Support provided to EU Nationals requiring relocation – Information available upon request• Company eventsÜber das Unternehmen:Serco Europe

We are looking for a passionate IT professional who is ready to become part of a team that not only masters everyday IT, but also shapes the digital future. For our innovative client company in the industrial sector, we are looking for a Network and System Administrator at the Reichelsheim site. This is not just about operating network systems, but about creating digital worlds. Your mission: to push the boundaries of technology and shape the future of IT. Are you ready for an adventure that goes beyond the usual IT routine? Then apply directly to us now and become a network wizard in the world of data streams and algorithms! This position is to be filled as part of a direct placement / recruitment agency. Network and system administrator (m/f/d) in mechanical engineering - hybrid working (remote & presence) Your tasks: You are responsible for user support (helpdesk) and various training courses Evaluation and implementation of upgrades for hardware and software are also part of your tasks You document internal processes and ensure daily backups and system restores You are responsible for maintaining and supporting local network systems such as firewalls, routers, switches, servers, internet, VPN and telephone systems You manage inventories, procure hardware, software and licenses Your support in identifying and eliminating network vulnerabilities rounds off your responsibilities Your qualifications: You have a degree with a technical focus or a similar qualification with several years of professional experience You already have in-depth knowledge of Windows Server OS and Active Directory You already have experience in supporting a large LAN/WAN infrastructure Your knowledge of Windows Server OS and Active Directory is very good You have first practical experience with Windows Server OS, VMWare, Veeam, SonicWall Firewall, Cisco Switches, Ivanti, PTRG and CB/CBit9 You quickly understand new complex security requirements and have the ability to identify and remediate all assessed risks and vulnerabilities You will receive attractive remuneration with a collectively agreed salary, vacation and Christmas bonuses and other special payments You are entitled to 30 days' vacation A high level of job security is guaranteed Flexible working hours and a working time account allow you to achieve a good work-life balance You will be offered a company pension allowance You have access to an extensive range of internal training courses for personal and professional development You will receive an induction tailored to your individual needs and benefit from corporate benefits You can look forward to various company celebrations, joint activities and a positive working environment You will experience a collegial working atmosphere at eye level With us, your career path will become your personal walk of fame - we offer you exciting prospects in the areas of assistance & secretarial services, marketing, sales, HR and purchasing & logistics. Click on \"Apply directly\" now!

Network Administrator Cisco / Microsoft (m/f/d) - 645-9143 Competent, personal and proactive - that's top itservices AG. We provide companies with comprehensive advice on their IT projects and support them with the professional placement of specialists and managers. For permanent positions, projects or on a temporary basis. Are you looking for your next challenge? Then we are looking for you! Together we want to create significant added value both for your individual development and for the success of our clients! Take up the challenge and fill a vacant position at a leading company. Your challenges Planning, implementation and commissioning of network infrastructures in the Microsoft or Cisco area Carrying out error analyses and rectifying faults Technical support for IT topics in various areas as well as the creation and maintenance of IT documentation Support for the helpdesk system and the knowledge database Your qualification Completed training or studies in the IT field, e.g. IT specialist for system integration or a similar qualification Several years of professional experience in network administration and system integration In-depth knowledge of Microsoft Active Directory and network technology, including commissioning and configuration Very good German and good written and spoken English skills Your advantages Networking with interesting and renowned companies Location-independent and flexible thanks to the option to work remotely Trustworthy & personal support at all times - partnership is the basis of our collaboration Transparent and fast application process with a binding response within 14 days Apply Do you recognize yourself? Then send your documents to [email protected] quoting the reference number 645-9143. Natalie Tudyka will be happy to answer your initial information requests and questions by telephone on +49 69 2992074-28. We look forward to hearing from you soon! Apply directly at https://www.top-itservices.com/r7u7n5 You can also find other interesting vacancies on our homepage: https://www.top-itservices.com/annoncen If no explicit differentiation is made in the text between the female, male and other forms in order to improve readability, all forms are always meant.

Are you looking for new challenges in the IT industry? Apply to us now as an IT system administrator (m/f/d)! Our client, a leading IT service provider, is looking for a motivated candidate to join their collegial team in Pfungstadt with immediate effect. As an IT System Administrator, you will be responsible for the planning, implementation and maintenance of IT systems and networks. You will keep an eye on the IT infrastructure, ensure the security of systems and data and resolve problems. Are you a team player with a passion for optimizing IT systems? Then don't hesitate - apply today! We look forward to getting to know you personally. This position is to be filled as part of a direct placement / as part of a recruitment agency. IT System Administrator - Helpdesk (m/f/d) - hybrid working (remote & presence) Your tasks: You provide support in the server/client area and set up data backups You are responsible for IT security and provide user briefings on the IT environment You provide support for X-ray machine connections, solutions for digital hygiene documentation and systems for digital patient information and educational documentation You provide user briefings on the IT environment You carry out updates and upgrades and work with the ticket system Your qualifications: You have a computer science-based, technical or comparable training as a system administrator and work independently, are focused and flexible. You have an affinity for support tasks and telephone customer contact, using the knowledge we have structured and the support of 3rd level colleagues. You have experience with Windows client operating systems, including downloading and installing them and using the registry editor. You have extensive knowledge of current Windows server operating systems, including download, installation, configuration, virtualization, Active Directory, group policies, backup strategies and ideally PowerShell. You have network knowledge of IP addresses, DHCP, DNS, NAT, VLAN, gateways and how to use simple internet routers. You work in a job that challenges you and that you enjoy, in the exciting field of dental IT. You will benefit from excellent training opportunities and challenging tasks in a highly technically skilled team. You will be integrated into a company that is excellently established in the industry You will have the opportunity to work from home part of the time You will be offered customized training You will work in a company where the values of teamwork, honesty and openness are very important. With us, your career path will become your personal walk of fame - we offer you exciting prospects in the areas of assistance & secretarial services, marketing, sales, HR and purchasing & logistics. Click on \"Apply directly\" now!

Störungsannahme von Kunden bis zum Abschließen eines StörungsfallsZuordnung und Steuerung der Einsätze der Servicetechniker im AußendienstCall-Verfolgung mit Überwachung der Service Level AgreementsEinhaltung der EskalationsprozedurenDatenpflege, Bestandspflege von Kundendaten im internen WorkflowKoordination von PartnerfirmenVersandaufträge HardwareGarantieabfragenRemote SupportEine Stellenanzeige von K&P Computer Service- und Vertriebs GmbH

IT Administrator (m/f/d) The tasks: Management and maintenance of the entire IT infrastructure, including servers, networks and systems Installation, configuration and updating of hardware and software components Ensuring data security and implementing security guidelines Troubleshooting and support with technical problems for internal users Monitoring system performance and carrying out regular maintenance work Collaborating with other IT team members and external service providers Your profile: Completed training or studies in the field of computer science, IT management or comparable qualification Proven experience in system administration, ideally in a corporate environment Knowledge of configuring and maintaining servers, networks and operating systems Understanding of security concepts and experience in implementing security guidelines Problem-solving skills and the ability to work effectively under pressure Team-oriented approach and good communication skills Fluent written and spoken German is a prerequisite, knowledge of Turkish and English is an advantage Why us: Open communication structure with flat hierarchies Good and extensive training period Public transport allowance Company cell phone and laptop Meal allowance Monthly top-up of your Edenred Ticket Plus City card Attractive travel benefits Regular employee events Central location (directly at the main train station) About usWe are one of Germany's leading airline ticket wholesalers and now broker tickets in 8 EU countries and third countries to customers throughout Europe (between travel agencies, tour operators, portals and airlines) Our young, up-and-coming company supplies tour operators, booking portals and travel agencies with airline tickets and other services from its headquarters in Frankfurt am Main, mainly specializing in travel to Turkey.