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User Helpdesk Operator
Serco Europe, Darmstadt, Hessen
Job IntroductionWe have an exciting (and challenging) opening for a User Helpdesk Operator in Darmstadt. The position is offered as fixed-term contract until 30/06/2025.Dynamic, Energetic, Entrepreneurial, Highly Motivated, Resilient … If this describes you then we would love to hear from you :) Come and join talented diverse Serco team at the European Organisation for the Exploitation of Meteorological Satellites (EUMETSAT) based in Darmstadt, Germany. Discover the offer below and click on ‘Apply’ if you know that your skillset and talents are a suitable match for this opportunity.Serco – The employer of choice for a career within the Space Sector.Serco are a trusted provider of services to National Space Agencies and the European Space Agency (ESA), we have over 40 years’ experience supporting the space sector and providing services for all stages of our customer’s space missions.Join our community of space specialists across EuropeWe are proud to support the European institutional Space landscape: Serco boasts an extensive network of Space professionals located at our offices in Darmstadt, Noordwijk, Frascati, Paris and Madrid, all within close proximity of our two largest space sector customers, European Space Agency/European Space Operations Centre (ESA/ESOC) and European Organisation for the Exploitation of Meteorological Satellites (EUMETSAT).Supporting Women in AerospaceDiversity and Inclusion is extremely important to us. Supporting women's opportunities, development and visibility in the space sector is key and that is why we are proud members and supporters of Women in Aerospace Europe, a dynamic and global network supporting women's careers in Aerospace.Women in Aerospace Europe (WIA-E) – Supporting women in STEM (wia-europe.org) Main ResponsibilitiesThe User Helpdesk Support is an essential interface to the external user community and a key element supporting the enhancement of EUMETSAT’s reputation in the eyes of its external users. The main aim of the User Helpdesk Support is to provide a one-stop-shop for EUMETSAT’s user community by providing an enquiry processing and user registration service. The ideal candidate shall perform the day-to-day activities of the User Helpdesk at EUMETSAT, these tasks include the following:1. User Enquiry Tasks:Registering and tracking user enquiries using a database system;Corresponding with EUMETSAT's user community primarily by e-mail and occasionally by telephone to assist users with their enquiries:Responding directly to the user for simple (off-the-shelf) enquiries in accordance with agreed service specifications and working practice;Assigning internal and external actionees (experts) to provide input for detailed (bespoke) enquiries;Relaying and reformatting the feedback from actionees to the end user and conveying received user feedback to the appointed actionee;Interacting with external helpdesk services within partner organisations to transfer and to receive user enquiries;Monitoring the progress of the all open enquiries until completion, i.e. following up with actionees on their assigned tickets.2. User Registration Tasks:Registering users of data services in a database and assigning services to these users as per their registration;Interacting with experts in the Legal Affairs and Finance Divisions where relevant (i.e. as part of the data licensing and decryption hardware and software payment process);Dispatching decryption hardware and software to users;Monitoring the progress of all open registrations until completion.3. Provision of imagery and analysis support to the International Charter Space and Major Disasters:Circulating incoming requests for satellite imagery to the relevant internal teams;Uploading the resulting imagery to the Charter online tool;Assisting in the recording of Charter Project Manager feedback and Charter end user feedback.4. User Interaction Administration Tasks:Recording and filing correspondence and documentation related to user interactions;Maintaining the content of reports used for analysing user enquiries against agreed service level targets;Maintaining the user contact details and profiles in databases and registration systems and providing inputs to future enhancements of these systems;Assisting in the preparation of customer surveys and the recording of results;Maintaining User Service Helpdesk working practice documentation.5. Attendance at Daily Operations Meetings:Attending operational morning briefings to be aware of events/anomalies effecting the EUMETSAT operational services and to report, as needed, on user feedback received relating to these events/anomalies.The activities of the User Helpdesk Support will involve a significant amount of liaison with other personnel at EUMETSAT as well as partner organisations.Successful CandidateDo you think you are the person we are looking for? See below what experience or knowledge you should bring:Proven experience in using MS Office, including familiarity with the use of MS Word, MS Excel spreadsheets and MS Outlook.Fluency in both spoken and written English.Experience in working within a team.Experience in working as a first-line interface with customers, including responding to customer questions.Experience in using a ticketing tool or equivalent to record customer enquiries or feedback.Interpersonal skills necessary to ensure responses to customers are handled in a professional manner. 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We are looking for a passionate IT professional who is ready to become part of a team that not only masters everyday IT, but also shapes the digital future. For our innovative client company in the industrial sector, we are looking for a Network and System Administrator at the Reichelsheim site. This is not just about operating network systems, but about creating digital worlds. Your mission: to push the boundaries of technology and shape the future of IT. Are you ready for an adventure that goes beyond the usual IT routine? Then apply directly to us now and become a network wizard in the world of data streams and algorithms! This position is to be filled as part of a direct placement / recruitment agency. Network and system administrator (m/f/d) in mechanical engineering - hybrid working (remote & presence) Your tasks: You are responsible for user support (helpdesk) and various training courses Evaluation and implementation of upgrades for hardware and software are also part of your tasks You document internal processes and ensure daily backups and system restores You are responsible for maintaining and supporting local network systems such as firewalls, routers, switches, servers, internet, VPN and telephone systems You manage inventories, procure hardware, software and licenses Your support in identifying and eliminating network vulnerabilities rounds off your responsibilities Your qualifications: You have a degree with a technical focus or a similar qualification with several years of professional experience You already have in-depth knowledge of Windows Server OS and Active Directory You already have experience in supporting a large LAN/WAN infrastructure Your knowledge of Windows Server OS and Active Directory is very good You have first practical experience with Windows Server OS, VMWare, Veeam, SonicWall Firewall, Cisco Switches, Ivanti, PTRG and CB/CBit9 You quickly understand new complex security requirements and have the ability to identify and remediate all assessed risks and vulnerabilities You will receive attractive remuneration with a collectively agreed salary, vacation and Christmas bonuses and other special payments You are entitled to 30 days' vacation A high level of job security is guaranteed Flexible working hours and a working time account allow you to achieve a good work-life balance You will be offered a company pension allowance You have access to an extensive range of internal training courses for personal and professional development You will receive an induction tailored to your individual needs and benefit from corporate benefits You can look forward to various company celebrations, joint activities and a positive working environment You will experience a collegial working atmosphere at eye level With us, your career path will become your personal walk of fame - we offer you exciting prospects in the areas of assistance & secretarial services, marketing, sales, HR and purchasing & logistics. Click on \"Apply directly\" now!
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Störungsannahme von Kunden bis zum Abschließen eines StörungsfallsZuordnung und Steuerung der Einsätze der Servicetechniker im AußendienstCall-Verfolgung mit Überwachung der Service Level AgreementsEinhaltung der EskalationsprozedurenDatenpflege, Bestandspflege von Kundendaten im internen WorkflowKoordination von PartnerfirmenVersandaufträge HardwareGarantieabfragenRemote SupportEine Stellenanzeige von K&P Computer Service- und Vertriebs GmbH
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IT Administrator (m/f/d) The tasks: Management and maintenance of the entire IT infrastructure, including servers, networks and systems Installation, configuration and updating of hardware and software components Ensuring data security and implementing security guidelines Troubleshooting and support with technical problems for internal users Monitoring system performance and carrying out regular maintenance work Collaborating with other IT team members and external service providers Your profile: Completed training or studies in the field of computer science, IT management or comparable qualification Proven experience in system administration, ideally in a corporate environment Knowledge of configuring and maintaining servers, networks and operating systems Understanding of security concepts and experience in implementing security guidelines Problem-solving skills and the ability to work effectively under pressure Team-oriented approach and good communication skills Fluent written and spoken German is a prerequisite, knowledge of Turkish and English is an advantage Why us: Open communication structure with flat hierarchies Good and extensive training period Public transport allowance Company cell phone and laptop Meal allowance Monthly top-up of your Edenred Ticket Plus City card Attractive travel benefits Regular employee events Central location (directly at the main train station) About usWe are one of Germany's leading airline ticket wholesalers and now broker tickets in 8 EU countries and third countries to customers throughout Europe (between travel agencies, tour operators, portals and airlines) Our young, up-and-coming company supplies tour operators, booking portals and travel agencies with airline tickets and other services from its headquarters in Frankfurt am Main, mainly specializing in travel to Turkey.