Überblick über die Statistik des Gehaltsniveaus für "Technical Helpdesk Support in Hessen"

Job IntroductionWe have an exciting (and challenging) opening for a User Helpdesk Operator in Darmstadt. The position is offered as fixed-term contract until 30/06/2025.Dynamic, Energetic, Entrepreneurial, Highly Motivated, Resilient … If this describes you then we would love to hear from you :) Come and join talented diverse Serco team at the European Organisation for the Exploitation of Meteorological Satellites (EUMETSAT) based in Darmstadt, Germany. Discover the offer below and click on ‘Apply’ if you know that your skillset and talents are a suitable match for this opportunity.Serco – The employer of choice for a career within the Space Sector.Serco are a trusted provider of services to National Space Agencies and the European Space Agency (ESA), we have over 40 years’ experience supporting the space sector and providing services for all stages of our customer’s space missions.Join our community of space specialists across EuropeWe are proud to support the European institutional Space landscape: Serco boasts an extensive network of Space professionals located at our offices in Darmstadt, Noordwijk, Frascati, Paris and Madrid, all within close proximity of our two largest space sector customers, European Space Agency/European Space Operations Centre (ESA/ESOC) and European Organisation for the Exploitation of Meteorological Satellites (EUMETSAT).Supporting Women in AerospaceDiversity and Inclusion is extremely important to us. Supporting women's opportunities, development and visibility in the space sector is key and that is why we are proud members and supporters of Women in Aerospace Europe, a dynamic and global network supporting women's careers in Aerospace.Women in Aerospace Europe (WIA-E) – Supporting women in STEM (wia-europe.org) Main ResponsibilitiesThe User Helpdesk Support is an essential interface to the external user community and a key element supporting the enhancement of EUMETSAT’s reputation in the eyes of its external users. The main aim of the User Helpdesk Support is to provide a one-stop-shop for EUMETSAT’s user community by providing an enquiry processing and user registration service. The ideal candidate shall perform the day-to-day activities of the User Helpdesk at EUMETSAT, these tasks include the following:1. User Enquiry Tasks:Registering and tracking user enquiries using a database system;Corresponding with EUMETSAT's user community primarily by e-mail and occasionally by telephone to assist users with their enquiries:Responding directly to the user for simple (off-the-shelf) enquiries in accordance with agreed service specifications and working practice;Assigning internal and external actionees (experts) to provide input for detailed (bespoke) enquiries;Relaying and reformatting the feedback from actionees to the end user and conveying received user feedback to the appointed actionee;Interacting with external helpdesk services within partner organisations to transfer and to receive user enquiries;Monitoring the progress of the all open enquiries until completion, i.e. following up with actionees on their assigned tickets.2. User Registration Tasks:Registering users of data services in a database and assigning services to these users as per their registration;Interacting with experts in the Legal Affairs and Finance Divisions where relevant (i.e. as part of the data licensing and decryption hardware and software payment process);Dispatching decryption hardware and software to users;Monitoring the progress of all open registrations until completion.3. Provision of imagery and analysis support to the International Charter Space and Major Disasters:Circulating incoming requests for satellite imagery to the relevant internal teams;Uploading the resulting imagery to the Charter online tool;Assisting in the recording of Charter Project Manager feedback and Charter end user feedback.4. User Interaction Administration Tasks:Recording and filing correspondence and documentation related to user interactions;Maintaining the content of reports used for analysing user enquiries against agreed service level targets;Maintaining the user contact details and profiles in databases and registration systems and providing inputs to future enhancements of these systems;Assisting in the preparation of customer surveys and the recording of results;Maintaining User Service Helpdesk working practice documentation.5. Attendance at Daily Operations Meetings:Attending operational morning briefings to be aware of events/anomalies effecting the EUMETSAT operational services and to report, as needed, on user feedback received relating to these events/anomalies.The activities of the User Helpdesk Support will involve a significant amount of liaison with other personnel at EUMETSAT as well as partner organisations.Successful CandidateDo you think you are the person we are looking for? See below what experience or knowledge you should bring:Proven experience in using MS Office, including familiarity with the use of MS Word, MS Excel spreadsheets and MS Outlook.Fluency in both spoken and written English.Experience in working within a team.Experience in working as a first-line interface with customers, including responding to customer questions.Experience in using a ticketing tool or equivalent to record customer enquiries or feedback.Interpersonal skills necessary to ensure responses to customers are handled in a professional manner. About The CompanyWhy should you join Serco ?At Serco not only is the nature of the work we do important, everyone has an important role to play.Meaningful and vital work - You’ll contribute to methodologically intercepting challenges whilst achievements will also be recognised and celebrated.A world of opportunity - You’ll be wholeheartedly supported with development and career progressionGreat people - You’ll become an integral member of a well-defined and supportive team who believe passionately in the value of our work. We are a company passionate about diversity and inclusion. About SercoSerco provides the User Helpdesk and Data Centre Operations Service of the European Organisation for the Exploitation of Meteorological Satellites (EUMETSAT), which plays a key role in enhancing the use of EUMETSAT data, products and data services.The main objective of the service is to ensure effective and user-driven service to support the provision of data, both real-time and offline, as well as to provide comprehensive technical information to support all forms of user enquiries relating both to current operational services and to future satellite programmes of EUMETSAT.Important:Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.Applicants are reminded that they will be requested to produce such documentation during the recruitment process.Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. Data Protection:For more information on how the personal data in your application is process, please see the link Data Protection policy here. Package DescriptionWhat we offer if you join our amazing team:• Competitive Salary • Corporate Benefits Package • Support provided to EU Nationals requiring relocation – Information available upon request• Company eventsÜber das Unternehmen:Serco Europe

IT Administrator [m/f/d] Network/Security About us Pohl Consulting Team GmbH is your partner for IT security and data protection. As independent consultants and part of the GBC Group, we work side by side with management, review existing IT infrastructures for efficiency, security and legal compliance and design and implement new IT environments. Your benefits You experience diversity and variety in your everyday life and have the chance to grow personally every day You have contact with very interesting people and work in an exciting team You are part of the solution, our customers value you and your work You don't work on a mindless task, but create real and direct added value You have the opportunity to work remotely and receive home office equipment (e.g. height-adjustable desk and hardware), but are also sometimes at the customer's premises You will receive a company car Flexible working hours are no problem Regular and high-quality training and further education Your areas of responsibility Design, implementation and support of network solutions according to customer requirements Independent resolution of faults that occur (including LAN, WAN, firewall, switches, routers) Carrying out analyses and troubleshooting Creating documentation (test reports, concepts, etc.) What you bring with you Completed specialist technical vocational training (IT specialist), preferably also a degree in computer science or electrical engineering or career changer with proven knowledge Sound knowledge of current IT technologies with a focus on Cisco network solutions in the areas of security, switching and IT security. Ideally certification as CCNP or CCNA or comparable practical experience Knowledge of Windows and Linux network technology, virtualization and server systems Class 3/B driving license You are fluent in German and have a good command of English Do you have any questions? If you have any questions or concerns about applications or the application process, please contact our HR team by email at [email protected] (https://mailto: [email protected] ) or call us directly on 07031-4146450.

Störungsannahme von Kunden bis zum Abschließen eines StörungsfallsZuordnung und Steuerung der Einsätze der Servicetechniker im AußendienstCall-Verfolgung mit Überwachung der Service Level AgreementsEinhaltung der EskalationsprozedurenDatenpflege, Bestandspflege von Kundendaten im internen WorkflowKoordination von PartnerfirmenVersandaufträge HardwareGarantieabfragenRemote SupportEine Stellenanzeige von K&P Computer Service- und Vertriebs GmbH

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