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Customer Service Manager EMEA
HOYA Surgical Optics, Frankfurt am Main
About HOYA Surgical Optics (HSO)HOYA Surgical Optics (HSO) is the globally leading Preloaded Intraocular Lens (IOL) focused company that provides technologies and solutions that exceed expectations, enabling ophthalmic surgeons to focus on restoring sight. We are dedicated to improving the vision and quality of life for millions of people suffering from cataract, and helping them celebrate life visually.At HSO, People is the key factor to our success. We aim to create a conducive work environment for our employees around the globe, and to promote an inclusive culture based on our core values – Excellence, Passion, Innovative, Collaboration, and Accountability.HSO way of workingIn fulfilling our roles, we areAccountable for our own capabilities and development.Focused on delivering results without excuses, andAlive to the sensitivities, risk, and impact we have on others and work in a way that helps others do their work effectively.We are looking for people whoSee beyond self and are impact focused.Consider the needs, challenges, and objectives of every person they interact withExhibit positive reinforcement to help others succeed.About the roleWorks closely with and have impact on: Customer Service, Supply Chain, SalesReports to: Director, Supply ChainKey duties & responsibilitiesManage the Customer Service department for direct markets (France, Germany, Austria) and distributor markets (all other countries in EMEA region).Drive and further develop all task related to Customer Service like order management, order fulfilment, customer feedback management, and tender management.Oversee and manage the continual development of processes in cooperation with employees.Responsible for external escalations from customers, and internal escalations from within the company, like for example the sales force.Regular communication and extension of existing KPI’sCrisis and backlog managementActive design, analysis, structuring, determination, and optimization of processes and designing of new processes related to customer centricity and customer orientation.Development of in-house standards.Responsible for the maintenance and accuracy of customer master data inside the ERP system.Documentation of processes in the quality management toolDocumentation and inform related parties on backorder situations.Regular communication to the stakeholders and sales team regarding actual situations.Drives digitalization in the customer related topics.Experience & Functional competencyExperienceMinimum 3 years’ experience in leading Team Leaders and employees in an intercultural environmentMinimum 5 years’ relevant customer service experienceExperience in handling medical products or other related products with quality regulationsExperience in the medical or pharmaceutical industrySkills/AccreditationsStrong communication and interpersonal skillsProject and Change management skillsGood knowledge in ERP systems (Navision, Dynamics365, SAP)Experience with the implementation of a new ERP systemVery good knowledge in MS Excel (Pivot tables, Data analysis, Reporting and visualizing in graphs)Good knowledge in MS PowerPoint and Word.User knowledge in other products regarding digitalization including CRM, EDI and Ticket-system is a plusFluent in German and Business fluent in English (B2)B1-level in French is a plus.Able to work independently and shows ownership towards areas of responsibilitiesEducationUniversity degree in a commercial, supply chain, or related area.Equivalent proven developmentWhat we are offeringGrowing company with opportunities to developFlexible work arrangementPension scheme30 days vacation + 1 free day on Christmas and New Years eveRestaurant checks and gift cardFurther benefitsBy submitting your application, you agree that your personal data will be collected, disclosed, and retained by HOYA Group for assessing suitability for employment and verification purposes.We regret to inform you that due to the number of applications received, only shortlisted applicants will be notified. Thank you for your kind understanding. Standort HOYA Surgical Optics, Frankfurt am Main
Senior Systemadministrator Linux (m/w/d)
firstcolo GmbH, Frankfurt am Main
Arbeitgeberfirstcolo is an operator of high-availability data centers with core competencies in the areas of colocation, managed services, cloud and network security. With two in-house state-of-the-art data centers in the immediate vicinity of the world's largest Internet hub in the financial metropolis of Frankfurt am Main, we put our diverse business partners in the digital fast lane. In order to continue designing and implementing first-class, state-of-the-art IT infrastructures in the future, we always act with team spirit, respect and trust towards our employees and our business partners. At firstcolo, you would strengthen the Managed Service team, which takes care of firstcolo's IT itself as well as designing, setting up and operating customer setups in firstcolo's data centers. We use a variety of technologies, but most of them are Linux (Debian/Ubuntu) based. To strengthen our team we are looking for you as Senior System Administrator Linux (m/f/d) Permanent, full-time or part-time (min. 30 hours) Tasks You design, administer and take responsibility for our own server landscapes and customer infrastructures. You are the contact person for the development and project planning of system solutions under Linux You analyze and rectify any faults that occur and process requests via the ticket system, including on-call service You support our customers and the specialist departments with queries and quotations. Requirements You have several years of professional experience in Linux server administration (administration of 24/7 production systems or data center experience is an advantage), ideally Debian and/or Ubuntu Experience with OPNSense/pFSense, CEPH as well as Windows know-how (in the operation of servers, i.e. Windows-AD / Exchange / Office365) would be a plus. You are an all-rounder and are interested in familiarizing yourself with new technologies You work carefully and are aware of your responsibility for our customers' infrastructure Good English skills are an advantage. Your advantages Hybrid working: Combine the best of both worlds and meet your colleagues on site and online. Workation: You can work flexibly under palm trees in the European Economic Area up to 40 days a year. Delicious lunch at company expense: Enjoy delicious meals at our office on Tuesdays and Thursdays and enjoy a huge selection of drinks and snacks, including muesli from MyMu00fcsli and delicious yogurts. Your rest: 30 days is standard with us. Health promotion: We value your well-being, with offers to promote your physical and mental health, for example with Walk`n Talk, EGYM, or OpenUp. Promoting young talent: We subsidize the daycare place with up to 150 euros net per month. Discover your opportunities: We offer you various training and development opportunities for the next step on your personal development journey. Time together: Successes are better when they are celebrated together - summer party, Christmas party and team events. Application Are you interested in varied projects and a wide range of tasks? Do you really thrive on teamwork? Are you passionate about what you do and dare to step out of your comfort zone? Do you want to play an active role in shaping our future? Then we look forward to receiving your application! We don't need a cover letter, but we are curious to know what interests you about this position. We will get back to you as soon as possible after we receive your application. Contact personFor questions about the application process, please contact Sophie from our HR team. She looks forward to hearing from you on 069 1200 69 274.TypeFull-time or part-time (min. 30 hours)PositionExperienced professional (m/f/d)Fixed termFixed-termCompany areaOperations, system and network administrationWork locationFrankfurt
IT System Administrator with focus on IT Security (m/f/d)
experts for professionals,eine Marke der I.K. Hofmann GmbH, Frankfurt am Main
IT System Administrator with focus on IT security (m/f/d) For our client in the medical field, we are looking for an IT security expert (m/f/d) to protect sensitive laboratory data and optimize IT systems. Your tasks: Conception, coordination and implementation of information security requirements Securing the IT infrastructure, involvement in IT security tasks Implementation of company specifications and guidelines regarding IT infrastructure / IT security Creation and updating of security guidelines, participation in the creation of emergency plans, reporting and reports Co-support of the IT system (Microsoft, Linux, virtualization and network connections) Communication management regarding faults, updates and status messages Support with application problems, error analysis and troubleshooting in the hardware and software area Collaboration in the team on internal IT projects Carrying out hardware and software maintenance / updates Your qualification: IT specialist with completed training in the IT sector / IT security or similarly acquired professional experience Experience in IT security (critical infrastructure) and knowledge of relevant standards (e.g. BSI basic protection, ISO 2700X, etc.) Experience with administration of Microsoft and Linux OS, virtualization and network connections Good communication skills and a friendly demeanor, sometimes working with customers Careful, structured and independent way of working Organizational skills Enjoy working in a team Your benefits: Working in a collegial and open-minded team Professional and organizational development opportunities Responsible tasks in a dynamically growing company Comprehensive, well-founded professional training Further development of your professional potential Modern working environment Attractive remuneration (annual bonus, capital-forming benefits, company pension scheme) Job bike Become part of a high-tech laboratory and ensure maximum data security. Apply now!
IT System Administrator (m/f/d) in the hotel industry - hybrid working (remote & presence)
DIS AG Office & Management, Frankfurt am Main
Are you a passionate IT enthusiast looking to take the next step in your career? We are currently looking for an experienced and highly motivated IT System Administrator (m/f/d) for one of our prestigious client companies in Hochheim. In this challenging position, you will be responsible for the comprehensive administration of server systems and the further development of the IT infrastructure. Take on this exciting challenge, actively shape the digital future and use your skills where they are needed. If you recognize yourself in this description, we look forward to receiving your application! This position is to be filled as part of a direct placement / as part of a recruitment agency. IT System Administrator (m/f/d) in the hotel industry - hybrid working (remote & presence) Your tasks: You administer and monitor the data centers, including computing, storage & networking You carry out maintenance work on the central components to ensure smooth operation You are responsible for monitoring the server and network components and for identifying and resolving any problems that arise (troubleshooting) You are responsible for 2nd level infrastructure support and the administration of the network infrastructure (LAN and WAN side) You secure backups, archive in a legally compliant manner and are responsible for disaster recovery You will monitor compliance with agreed service level agreements (internal / external service providers) and promote the continuous development and automation of IT processes You will participate in exciting IT projects to continuously improve the infrastructure Your qualifications: You have a university degree in IT or comparable training in the same field as well as several years of professional experience in IT system administration You have sound experience with hypervisor systems (e.g. VMware, vSphere, Hyper-V) and in the area of network configuration You are very familiar with firewalls, VMWare, backups and switching You are familiar with monitoring systems to identify and resolve potential problems at an early stage Ideally, you have knowledge of Microsoft 365, Google G Suite, cloud platforms (AWS, GCP, Microsoft Azure) and mobile device management (MDM) You are characterized by your social skills, strong communication skills, ability to work in a team and under pressure as well as your analytical mindset and a proactive way of working You have a good command of English to be able to communicate easily in an international team You have flexible working hours and the ability to work remotely, sometimes even from home You will take on interesting, varied and responsible tasks in a highly motivated, competent and international team You will be supported in your professional and personal development opportunities You will experience a pleasant working atmosphere and an appreciative corporate culture where your opinion is welcome You work in an open, friendly and appreciative working environment with fast communication between all team members You benefit from various benefits, such as free drinks, company pension scheme, special birthday leave, JobRad, employee discounts for overnight stays in our hotels and much more You can take part in regular company events, team-building seminars and after-work meetings With us, your career path will become your personal walk of fame - we offer you exciting prospects in the areas of assistance & secretarial services, marketing, sales, HR and purchasing & logistics. Click on \"Apply directly\" now!