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Team Lead Fraud Monitoring (f/m/d)
Almedia, Berlin
Almedia helps leading brands in the digital space to acquire new customers. Via our platforms, users find and test the latest games, apps and products for rewards. With more than 10 million users since its launch in 2020, our brand Freecash.com is one of the fastest growing providers and a leader in our industry. Our mission is to provide a win-win experience for both users and advertisers.We are looking for an experienced Team Lead for our Fraud Monitoring team. You will lead our monitoring agents and own the strategy and processes for our "manual" fraud detection together with the Head of Support. Furthermore, you establish best practices and work cross-functionally with other teams, especially the Automated Fraud Detection Team and BI.ResponsibilitiesImprove our processes and policies related to risk: user verification, freeze and ban of account and payouts, and collaborate with our fraud management / BI team to find an optimal balance between risk management and UX.Improve and lead our offer monitoring: Identify patterns within our products and user behaviors indicating fraud.Lead and grow our team of monitoring moderators to deliver efficient, effective, and correct fraud classification of users. Be an inspiring leader who takes the team on a common journey, ensuring their development and growth.Create effective measurement tools and reports to evaluate the effectiveness of our processes and promote a data-driven culture with OKR based targets.Foster a continuous improvement ethos at all times to challenge the status quo and make improvements wherever possible, for both our fraud monitoring team and more importantly, our users.RequirementsStrong problem-solving and critical thinking skills. A hand-on approach to dig into data yourself to help and lead the team High affinity for data, creating and analyting reports with BI and product to detect and handle fraud cases.Experience high volume of tickets and KYC / fraud management in related and exposed industries or departments, e.g. Gaming, Crypto, Gambling, etc.4+ years of experience fraud / risk / KYC management, with at least 2 years in a leadership role.Excellent communication and interpersonal leadership skills.Proven experience in working cross functionally to improve product and processes affecting external (users) and internal (support) stakeholders.Comfortable with working in a tech startup or growth company environment with changing processes.Proficient with SQL.BenefitsAn opportunity to work in an innovative, high-growth startup that has been profitable from day one.Highly competitive compensation package.A fast-paced and inclusive work environment in a team of highly motivated professionals.Continuous learning and development opportunities.Flexible work arrangements and a modern office space in the heart of Berlin.Über das Unternehmen:Almedia