Überblick über die Statistik des Gehaltsniveaus für "1st Line Support in Sachsen"

Company DescriptionFreshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies - from startups to public companies - that rely on Freshworks software-as-a-service (SaaS) to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.Job location - GermanyJob DescriptionThis is an individual contributor position (IC). As a Senior Territory Sales Executive at Freshworks, you will play a leading role in accelerating our company's revenue growth in Germany. In this role, you will advocate multiple Freshworks product lines (CX, CRM, ITSM). As a brand ambassador, you will champion our innovative Software-as-a-Service products to make organizations more productive, efficient and customer-oriented.Working hand-in-hand with our marketing, presales team and business development representatives, you will especially be responsible for acquiring new customers. The business development representatives (BDRs) will support you during the initial contact with potential customers and their qualifications. You will be partially responsible for helping your team of BDRs become successful. Your role and responsibilitiesAlong with your manager, define and execute sales action plans to meet predefined goals in the region, and to exceed your sales goals through stakeholder mapping, prospecting, qualifying, and closing opportunitiesBuild, develop and manage your sales pipelineCommunicate constantly with other departments, such as marketing and pre-sales, regarding the design and execution of campaigns to improve our internal and external processesUse and administer available resources effectively, e.g. steering the business development and presales representatives to reach your individual sales goalsProvide regular reporting of pipeline and forecasting to the Sales ManagerTravel to customer locations and customer-focused events regularlyEducate yourself to become an expert in SaaS productsQualificationsMinimum 8 years of field sales experience with CSM (CX), CRM or ITSM products in the DACH market with a focus on large customersPast experience as a Business Development Manager is a plusFluent in German and EnglishConsistent achievements/overachievement of sales goals Highly motivated, with a driven personality and a positive attitude towards sales and SaaS productsCustomer-oriented with very strong communication skills, eagerness to learn and consultancy skills in order to understand our customers and to best support themWilling to go the extra mile with a strong work ethic; self-directed and resourcefulThese are some benefits you can expect from us in return:25 days annual Paid-Time-Off (PTO) + an additional 5 days off for the 1st 5 years of serviceLife & Long-Term Disability insuranceLearning & Reading budget of up to €1.000 per yearFitness budget of up to €30 per monthFree online yoga classes twice a weekSmunch: order delicious home-cooked meals straight to the office on us 2X a weekFully stocked pantry with healthy fruits, snacks, gourmet coffee, and breakfast optionsWeekly family lunch and quarterly team-building eventsCompany Funded Employee Assistance Program (EAP) for both you and your familyLong Service AwardsDiscounted Tax Support ServicesAt Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Standort Freshworks, Leipzig

Who We Are! ITC Infotech is a leading global technology services and solutions provider, led by Business and Technology Consulting. ITC Infotech provides business-friendly solutions to help clients succeed and be future-ready, by seamlessly bringing together digital expertise, strong industry specific alliances and the unique ability to leverage deep domain expertise from ITC Group businesses. The company provides technology solutions and services to enterprises across industries such as Banking & Financial Services, Healthcare, Manufacturing, Consumer Goods, Travel and Hospitality, through a combination of traditional and newer business models, as a long-term sustainable partner. Your X-Factor Work ethic - You are a consummate professional. Aptitude - You have an innate capacity to transition from project to project without skipping a beat. Communication - You have excellent written and verbal communication skills for coordination across projects and teams.Impact - You are a critical thinker with an emphasis on creativity and innovation. Passion - You have the drive to succeed paired with a continuous hunger to learn. Leadership - You are trusted, empathetic, accountable, and empower others around you.Your life at ITC Infotech Solution SupportTriage all logged incidents (involve Business System owner where necessary)Escalate to Level 2 & 3 support where required.Resolve all data/admin related incidents.Provide feedback on progress, resolution or escalation to system users and functional leads.AccessApprove or reject all access requests based on business need/confidentiality.Assign the requested access once approved within the system of concern.Periodically review user list to ensure it’s aligned to business objectives.ChangeCapture all new changes in the ADO board.Manage the ADO board and solution delivery in line with DRG prioritization.Raise any SAP related Data change requests via Snow.Work with customer success to deliver all approved changes under the DevOps model.Disaster RecoveryCoordinate the system restore working with Planisware Customer Success TeamsData ExtractionAssess all requests for data extraction.Raise the required ServiceNow request for data extract.SKILLS, KNOWLEDGE, EXPERIENCE:Diploma with 5 years’ experience or minimum 8 years of DevOps and Services experienceGood understanding of Planisware and Loftware Good understanding of ServiceNow platformService Level Management in line with ITIL principlesResolver Team coordination and managementRelationship management and conflict resolution skills A good understanding of the organization’ services provided, customers/users, business functions and the digital capabilities that contribute towards delivery. Innovative thinking with service quality, and its improvement, within limits of costs and business direction Experience in large global organisation using in-sourced and out-sourced IT service providers. Responsible for managing services across multiple pillars.Manages OEM 3rd party customer success teams.Ensures fulfilment of services as per SLA, monitors and captures performance via Service Reviews1st level escalation points and focus for any end user engagement activities.Monitoring and reporting to ensure compliance for to SLA and support processes. Standort ITC Infotech, Leipzig

Ihre AufgabenDurchführung von Service-Desk-Aufgaben gemäß den Standardarbeitsanweisungen (SOPs)Identifizierung und Bereitstellung von Computer-Hardware, Software und sonstigen Dienstleistungen unter Einhaltung der festgelegten Service Level Agreements (SLAs)Genaue Dokumentation von Hardwareausfällen, -reparaturen, -installationen und -demontagen im Service-Desk-SystemUnterstützung bei der Integration von Akquisitionen durch Service-Desk-SupportVerwaltung und Unterstützung von Antiviren- und SCCM-ImplementierungenPflege der Configuration Management Data Base (CMDB)Durchführung von Aktivitäten im Zusammenhang mit dem PC-LebenszyklusImplementierung, Konfiguration, Fehlerbehebung und Wartung von KommunikationsgerätenAufarbeitung von Rückständen bei Vorfällen und SonderregelungenEinholung von Genehmigungen und Kauf von Hardware und Software nach BedarfTeilnahme an Projekten für Implementierungen auf KundensupportniveauErmittlung des Bedarfs an Endbenutzerschulungen und Durchführung dieser SchulungenPflege des IT-Budgets und der Ausgaben in Abstimmung mit dem FinanzteamIhre QualifikationenBachelor-Abschluss in IT oder gleichwertiger Abschluss in einem einschlägigen Fachgebiet oder eine angemessene Kombination aus Erfahrung und ZertifizierungenMindestens 3 Jahre Erfahrung in verwandten IT-FunktionenAusgeprägte analytische FähigkeitenStarker Teamplayer mit hervorragenden kommunikativen FähigkeitenBereitschaft zu gelegentlichen ReisenErfahrung in der Führung von Teams oder ProjekenFließende EnglischkenntnisseFähigkeit zur genauen Dokumentation und zur Einhaltung von SOPs und SLAsErfahrung in der Verwaltung von Antiviren- und SCCM-ImplementierungenKenntnisse in der Pflege der CMDB und im Umgang mit IT-BudgetsIhre VorteileWir vermitteln Sie in eine unbefristete Festanstellung und beraten und unterstützen Sie bei dem BewerbungsprozessUnbefristete Festanstellung direkt beim Kunden (keine Zeitarbeit) in Vollzeit37 Arbeitsstunden pro WocheAttraktives Gehaltspaket dank HaustarifvertragLangfristige Jobsicherheit durch KonzernzugehörigkeitUrlaubs- und WeihnachtsgeldVermögenswirksame LeistungBetriebliche Altersvorsorge30 Tage Urlaub im JahrFort- und WeiterbildungsmöglichkeitenBetriebliches GesundheitsmanagementOnboarding-Programm