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Westhouse Job: 2740-0721-ONS / 1x IT service technician m/f/d in 2nd level for Baunatal wanted! (m/f
Westhouse Consulting GmbH, Baunatal
Westhouse Job: 2740-0721-ONS / 1x IT service technician m/f/d in 2nd level for Baunatal wanted! (m/f Westhouse is one of the leading international recruitment companies for the placement of highly qualified experts in areas such as IT Life Cycle, SAP, Engineering, Commercial and Technical Consulting. Westhouse Job: 2740-0721-ONS / 1x IT service technician m/f/d in 2nd level for Baunatal wanted! (m/f/d) Your tasks: Onsite support for the IT service points/customer location in the Windows client area, but also Linux, OSX Carrying out IT support work based on the submitted tickets and individual project orders Remote support for other customer locations in Germany and abroad Compliance with legal and internal provisions, rules and regulations Professional escalation management Support for other locations (vacation and sickness replacements) Your qualifications: Technical experience in onsite/remote support for end users Support of Windows workstations / laptops with software: MS Office, other customer-specific software and production environment, as well as mobile devices (IPhone, IPad, etc.) Specialist knowledge in the area of Windows client operating systems (Windows 7, Windows 10) Specialist knowledge in the area of local applications (including MS Office 2010, 2016 and Office 365) Detailed knowledge of client hardware (notebooks, workstations and PCs) and their peripherals Sound experience, sensitivity and soft skills for dealing with major customers Experience with knowledge management and ticket systems Ability to work in a team, act proactively and escalate problems Experience in MacOS and/or Linux (Red Hat / Ubuntu) What you can expect: General conditions will be discussed personally. We look forward to receiving your informative application documents in electronic form.