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Job IntroductionWe have an exciting (and challenging) opening for a User Helpdesk Operator in Darmstadt. The position is offered as fixed-term contract until 30/06/2025.Dynamic, Energetic, Entrepreneurial, Highly Motivated, Resilient … If this describes you then we would love to hear from you :) Come and join talented diverse Serco team at the European Organisation for the Exploitation of Meteorological Satellites (EUMETSAT) based in Darmstadt, Germany. Discover the offer below and click on ‘Apply’ if you know that your skillset and talents are a suitable match for this opportunity.Serco – The employer of choice for a career within the Space Sector.Serco are a trusted provider of services to National Space Agencies and the European Space Agency (ESA), we have over 40 years’ experience supporting the space sector and providing services for all stages of our customer’s space missions.Join our community of space specialists across EuropeWe are proud to support the European institutional Space landscape: Serco boasts an extensive network of Space professionals located at our offices in Darmstadt, Noordwijk, Frascati, Paris and Madrid, all within close proximity of our two largest space sector customers, European Space Agency/European Space Operations Centre (ESA/ESOC) and European Organisation for the Exploitation of Meteorological Satellites (EUMETSAT).Supporting Women in AerospaceDiversity and Inclusion is extremely important to us. Supporting women's opportunities, development and visibility in the space sector is key and that is why we are proud members and supporters of Women in Aerospace Europe, a dynamic and global network supporting women's careers in Aerospace.Women in Aerospace Europe (WIA-E) – Supporting women in STEM (wia-europe.org) Main ResponsibilitiesThe User Helpdesk Support is an essential interface to the external user community and a key element supporting the enhancement of EUMETSAT’s reputation in the eyes of its external users. The main aim of the User Helpdesk Support is to provide a one-stop-shop for EUMETSAT’s user community by providing an enquiry processing and user registration service. The ideal candidate shall perform the day-to-day activities of the User Helpdesk at EUMETSAT, these tasks include the following:1. User Enquiry Tasks:Registering and tracking user enquiries using a database system;Corresponding with EUMETSAT's user community primarily by e-mail and occasionally by telephone to assist users with their enquiries:Responding directly to the user for simple (off-the-shelf) enquiries in accordance with agreed service specifications and working practice;Assigning internal and external actionees (experts) to provide input for detailed (bespoke) enquiries;Relaying and reformatting the feedback from actionees to the end user and conveying received user feedback to the appointed actionee;Interacting with external helpdesk services within partner organisations to transfer and to receive user enquiries;Monitoring the progress of the all open enquiries until completion, i.e. following up with actionees on their assigned tickets.2. User Registration Tasks:Registering users of data services in a database and assigning services to these users as per their registration;Interacting with experts in the Legal Affairs and Finance Divisions where relevant (i.e. as part of the data licensing and decryption hardware and software payment process);Dispatching decryption hardware and software to users;Monitoring the progress of all open registrations until completion.3. Provision of imagery and analysis support to the International Charter Space and Major Disasters:Circulating incoming requests for satellite imagery to the relevant internal teams;Uploading the resulting imagery to the Charter online tool;Assisting in the recording of Charter Project Manager feedback and Charter end user feedback.4. User Interaction Administration Tasks:Recording and filing correspondence and documentation related to user interactions;Maintaining the content of reports used for analysing user enquiries against agreed service level targets;Maintaining the user contact details and profiles in databases and registration systems and providing inputs to future enhancements of these systems;Assisting in the preparation of customer surveys and the recording of results;Maintaining User Service Helpdesk working practice documentation.5. Attendance at Daily Operations Meetings:Attending operational morning briefings to be aware of events/anomalies effecting the EUMETSAT operational services and to report, as needed, on user feedback received relating to these events/anomalies.The activities of the User Helpdesk Support will involve a significant amount of liaison with other personnel at EUMETSAT as well as partner organisations.Successful CandidateDo you think you are the person we are looking for? See below what experience or knowledge you should bring:Proven experience in using MS Office, including familiarity with the use of MS Word, MS Excel spreadsheets and MS Outlook.Fluency in both spoken and written English.Experience in working within a team.Experience in working as a first-line interface with customers, including responding to customer questions.Experience in using a ticketing tool or equivalent to record customer enquiries or feedback.Interpersonal skills necessary to ensure responses to customers are handled in a professional manner. About The CompanyWhy should you join Serco ?At Serco not only is the nature of the work we do important, everyone has an important role to play.Meaningful and vital work - You’ll contribute to methodologically intercepting challenges whilst achievements will also be recognised and celebrated.A world of opportunity - You’ll be wholeheartedly supported with development and career progressionGreat people - You’ll become an integral member of a well-defined and supportive team who believe passionately in the value of our work. We are a company passionate about diversity and inclusion. About SercoSerco provides the User Helpdesk and Data Centre Operations Service of the European Organisation for the Exploitation of Meteorological Satellites (EUMETSAT), which plays a key role in enhancing the use of EUMETSAT data, products and data services.The main objective of the service is to ensure effective and user-driven service to support the provision of data, both real-time and offline, as well as to provide comprehensive technical information to support all forms of user enquiries relating both to current operational services and to future satellite programmes of EUMETSAT.Important:Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.Applicants are reminded that they will be requested to produce such documentation during the recruitment process.Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. Data Protection:For more information on how the personal data in your application is process, please see the link Data Protection policy here. Package DescriptionWhat we offer if you join our amazing team:• Competitive Salary • Corporate Benefits Package • Support provided to EU Nationals requiring relocation – Information available upon request• Company eventsÜber das Unternehmen:Serco Europe

User Helpdesk Operator (EUMETSAT)Serco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the ESA and NASA. Serco offers space capability across the full space lifecycle from satellite testing to Launch services, LEOP to spacecraft operations, space surveillance to data management, and supporting downstream application development. With over 55 years history in the space sector Serco is well placed to contribute to National strategies and New Space ventures who want to scale their businesses/organizations with skilled talent.On behalf of our customer EUMETSAT, we are looking for a User Helpdesk Operator to join our team and work on site at our client, in Darmstadt. The User Helpdesk Support is an essential interface to the external user community and a key element supporting the enhancement of EUMETSAT’s reputation in the eyes of its external users. The main aim of the User Helpdesk Support is to provide a one-stop-shop for EUMETSAT’s user community by providing an enquiry processing and user registration service. The ideal candidate shall perform the day-to-day activities of the User Helpdesk at EUMETSAT.The position is offered as a fixed-term contract until 30/06/2025. Responsibilities:User Enquiry tasks:Registering and tracking user enquiries using a database systemCorresponding with EUMETSAT's user community primarily by e-mail and occasionally by telephone to assist users with their enquiries:Responding directly to the user for simple (off-the-shelf) enquiries in accordance with agreed service specifications and working practice.Assigning internal and external actionees (experts) to provide input for detailed (bespoke) enquiries.Relaying and reformatting the feedback from actionees to the end user and conveying received user feedback to the appointed actionee.Interacting with external helpdesk services within partner organisations to transfer and to receive user enquiries.Monitoring the progress of the all open enquiries until completion, i.e. following up with actionees on their assigned tickets.User Registration Tasks:Registering users of data services in a database and assigning services to these users as per their registration.Interacting with experts in the Legal Affairs and Finance Divisions where relevant (i.e. as part of the data licensing and decryption hardware and software payment process).Dispatching decryption hardware and software to users.Monitoring the progress of all open registrations until completion.Provision of imagery and analysis support to the International Charter Space and Major Disasters:Circulating incoming requests for satellite imagery to the relevant internal teams.Uploading the resulting imagery to the Charter online tool.Assisting in the recording of Charter Project Manager feedback and Charter end user feedback.User Interaction Administration Tasks:Recording and filing correspondence and documentation related to user interactions.Maintaining the content of reports used for analysing user enquiries against agreed service level targets.Maintaining the user contact details and profiles in databases and registration systems and providing inputs to future enhancements of these systems.Assisting in the preparation of customer surveys and the recording of results.Maintaining User Service Helpdesk working practice documentation.Attendance at Daily Operations Meetings:Attending operational morning briefings to be aware of events/anomalies effecting the EUMETSAT operational services and to report, as needed, on user feedback received relating to these events/anomalies.The activities of the User Helpdesk Support will involve a significant amount of liaison with other personnel at EUMETSAT as well as partner organisations.Profile:Proven experience in using MS Office, including familiarity with the use of MS Word, MS Excel spreadsheets and MS Outlook.Fluency in both spoken and written English.Experience in working within a team.Experience in working as a first-line interface with customers, including responding to customer questions.Experience in using a ticketing tool or equivalent to record customer enquiries or feedback.Interpersonal skills necessary to ensure responses to customers are handled in a professional manner.Within Serco we believe there is a place here for everyone. Diversity & Inclusion at Serco is based on a culture where every voice is heard, and every employee feels valued. Working together as one team, we can enhance the experience of our people and teams, improve the value of our solutions to better serve the missions of our customers, and make a difference in our world. We are enthusiastic and passionate about our work which is infectious. We allow our employees to take responsibility for their work and promote a positive working culture.What we offer:Competitive Salary.Corporate Benefits Package.Support provided on relocation – Information available upon request.Company Events.About Serco:Serco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the likes of ESA, CNES, EUMETSAT, EUSPA, ASI and NASA.We offer space capabilities across the full space lifecycle from satellite testing to Launch services, LEOP to spacecraft operations, space surveillance to data management, and supporting downstream application development. With over 55 years history in the space sector Serco is well placed to contribute to National strategies across Europe and the globeWe work within the heart of the space sector so understand the challenges our customers face. When it comes to recruitment we are experts in sourcing the very best talent within space engineering, earth observation, satellite communications and cyber security. We have placed hundreds of people from post graduates through to C-suite executives into space agencies, satellite operators, manufacturers, system integrators, consultancies, earth observation/remote sensing, launch providers and much more. Über das Unternehmen:Serco

Junior Amazon Activation Specialist (m/w/d)Maintal, DeutschlandAls Weltmarktführer für Kunstmaterialien spielen wir seit Jahrhunderten eine wichtige Rolle in der Kreativbranche. Wir sind unserer Mission verpflichtet, die besten Materialien für die kreative Community zu schaffen. Colart vereint eine Reihe von Traditionsmarken, auf die wir sehr stolz sind. Dazu gehören Winsor & Newton, Liquitex, Lefranc Bourgeois, Snazaroo und Conté à Paris.Wir sind derzeit auf der Suche nach einem Amazon Activation Specialist (m/w/d) zur Verstärkung unseres E-Commerce-Teams am Standort Maintal.Ihre Aufgaben:Sie berichten an den Digital & E-Commerce Manager und sind verantwortlich für die Planung, Ausführung und Bewertung von Markeninhalten durch die Optimierung, Aktivierung und Implementierung von digitalen Kampagnen in Amazon Südeuropa für alle Colart Marken.- Content Management und Retail Readiness- Verwaltung des Portfolios- Werbe- und Kampagnenmanagement- Reporting und BudgetverwaltungDas bringen Sie mit- Gute Kenntnisse von Amazon und seinem System: Vendor Central und Werbung- SEO-optimiertes Schreiben- Sprachkenntnisse Spanisch in Wort und Schrift (weitere Sprachkenntnisse von Vorteil)- Praktische Erfahrung in der Planung und dem Einkauf digitaler Medien (insbesondere PPC, Paid Social) wäre von Vorteil- Erfahrung in der Bildbearbeitung und Videoübersetzung wäre wünschenswert- Ausgezeichneter Teamplayer mit guten Kommunikationsfähigkeiten- Ausgeprägtes analytisches Denken mit viel Liebe zum Detail- E-Commerce-orientiert- Proaktiver Problemlöser und Selbstmotivator- Einfallsreich, flexibel und kreativ- Engagiert in der fristgerechten und qualitativen Umsetzung von ProjektenWir bieten- Leistungsgerechte Vergütung- 30 Tage Jahresurlaub- Job Bike Leasing- Flexible Arbeitszeiten und Home-Office in Absprache- Volle technische Arbeitsausstattung- Teamevents- Flache Hierarchien und kurze Entscheidungswege- Rabatt auf Colart-Produkte- Colart ist stolz darauf, ein zertifiziertes B-Corp Unternehmen zu sein- Engagement für Nachhaltigkeit: Unsere Vision ist es, das nachhaltigste Haus für führende kreative Marken zu sein.Interessiert?Dann senden Sie bitte Ihre Bewerbungsunterlagen an E-Mail anzeigenKontaktColart Northern Europe GmbHMarc E-Mail anzeigen+49 (0)6109 -76 46 67StandortGutenbergstraße 4 , 63477 Maintal, DeutschlandJunior Amazon Activation Specialist (m/w/d)Maintal, GermanyAs the global market leader in art materials, we have played an important role in the creative industry for centuries. We are committed to our mission of creating the best materials for the creative community. Colart brings together a number of heritage brands that we are very proud of. These include Winsor & Newton, Liquitex, Lefranc Bourgeois, Snazaroo and Conté à Paris.We are currently looking for a Junior Amazon Activation Specialist (m/f/d) in Germany to join our e-commerce team. The successful candidate will work in our office in Maintal (Frankfurt am Main) in Germany.JOB DESCRIPTIONReporting to the Digital & E-commerce Manager, this role is accountable for the planning, execution and evaluation of brand content through optimizing, activating and implementing digital campaigns in Amazon South Europe countries across all Colart brands.- Content management and retail readiness- Portfolio management- Advertising and campaign management- Reporting and budget managementREQUIRED EXPERIENCE AND QUALIFICATIONS- Strong knowledge of Amazon and its eco-system: vendor central and advertising- SEO optimized writing- We are looking for a Spanish speaker written and spoken (further language skills an advantage)- Hands-on experience of digital media planning and buying (PPC, paid social especially) would be beneficial- Experience of image editing and video translation would be desirable- Excellent team player with good communication skills- Highly analytical with extensive attention to detail- Ecommerce oriented- Proactive problem solver and self-motivator- Resourceful, flexible and creative- Committed to deliver projects in a timely and qualitative mannerWHAT WE OFFER- A comprehensive benefits package- 30 days annual leave, discount on Colart products- Cycle to Work scheme- A hybrid working model offering the flexibility of onsite and remote work- A commitment to sustainability: our vision is to be the most sustainable house of leading creative brands.- Team events- Wellbeing programme- Colart is proud to be a certified B Corp- Commitment to sustainability: Our vision is to be the most sustainable home for leading creative brands.Are you interested?Then please send your application documents to E-Mail anzeigenApply onlineContactColart Northern Europe GmbHMarc E-Mail anzeigen+49 (0)6109 -76 46 67LocationGutenbergstraße 4 , 63477 Maintal, Germany Standort Colart Northern Europe GmbH, Maintal

Junior Amazon Activation Specialist (m/w/d)Maintal, DeutschlandAls Weltmarktführer für Kunstmaterialien spielen wir seit Jahrhunderten eine wichtige Rolle in der Kreativbranche. Wir sind unserer Mission verpflichtet, die besten Materialien für die kreative Community zu schaffen. Colart vereint eine Reihe von Traditionsmarken, auf die wir sehr stolz sind. Dazu gehören Winsor & Newton, Liquitex, Lefranc Bourgeois, Snazaroo und Conté à Paris.Wir sind derzeit auf der Suche nach einem Amazon Activation Specialist (m/w/d) zur Verstärkung unseres E-Commerce-Teams am Standort Maintal.Ihre Aufgaben:Sie berichten an den Digital & E-Commerce Manager und sind verantwortlich für die Planung, Ausführung und Bewertung von Markeninhalten durch die Optimierung, Aktivierung und Implementierung von digitalen Kampagnen in Amazon Südeuropa für alle Colart Marken.- Content Management und Retail Readiness- Verwaltung des Portfolios- Werbe- und Kampagnenmanagement- Reporting und BudgetverwaltungDas bringen Sie mit- Gute Kenntnisse von Amazon und seinem System: Vendor Central und Werbung- SEO-optimiertes Schreiben- Sprachkenntnisse Spanisch in Wort und Schrift (weitere Sprachkenntnisse von Vorteil)- Praktische Erfahrung in der Planung und dem Einkauf digitaler Medien (insbesondere PPC, Paid Social) wäre von Vorteil- Erfahrung in der Bildbearbeitung und Videoübersetzung wäre wünschenswert- Ausgezeichneter Teamplayer mit guten Kommunikationsfähigkeiten- Ausgeprägtes analytisches Denken mit viel Liebe zum Detail- E-Commerce-orientiert- Proaktiver Problemlöser und Selbstmotivator- Einfallsreich, flexibel und kreativ- Engagiert in der fristgerechten und qualitativen Umsetzung von ProjektenWir bieten- Leistungsgerechte Vergütung- 30 Tage Jahresurlaub- Job Bike Leasing- Flexible Arbeitszeiten und Home-Office in Absprache- Volle technische Arbeitsausstattung- Teamevents- Flache Hierarchien und kurze Entscheidungswege- Rabatt auf Colart-Produkte- Colart ist stolz darauf, ein zertifiziertes B-Corp Unternehmen zu sein- Engagement für Nachhaltigkeit: Unsere Vision ist es, das nachhaltigste Haus für führende kreative Marken zu sein.Interessiert?Dann senden Sie bitte Ihre Bewerbungsunterlagen an E-Mail anzeigenKontaktColart Northern Europe GmbHMarc E-Mail anzeigen+49 (0)6109 -76 46 67StandortGutenbergstraße 4 , 63477 Maintal, DeutschlandJunior Amazon Activation Specialist (m/w/d)Maintal, GermanyAs the global market leader in art materials, we have played an important role in the creative industry for centuries. We are committed to our mission of creating the best materials for the creative community. Colart brings together a number of heritage brands that we are very proud of. These include Winsor & Newton, Liquitex, Lefranc Bourgeois, Snazaroo and Conté à Paris.We are currently looking for a Junior Amazon Activation Specialist (m/f/d) in Germany to join our e-commerce team. The successful candidate will work in our office in Maintal (Frankfurt am Main) in Germany.JOB DESCRIPTIONReporting to the Digital & E-commerce Manager, this role is accountable for the planning, execution and evaluation of brand content through optimizing, activating and implementing digital campaigns in Amazon South Europe countries across all Colart brands.- Content management and retail readiness- Portfolio management- Advertising and campaign management- Reporting and budget managementREQUIRED EXPERIENCE AND QUALIFICATIONS- Strong knowledge of Amazon and its eco-system: vendor central and advertising- SEO optimized writing- We are looking for a Spanish speaker written and spoken (further language skills an advantage)- Hands-on experience of digital media planning and buying (PPC, paid social especially) would be beneficial- Experience of image editing and video translation would be desirable- Excellent team player with good communication skills- Highly analytical with extensive attention to detail- Ecommerce oriented- Proactive problem solver and self-motivator- Resourceful, flexible and creative- Committed to deliver projects in a timely and qualitative mannerWHAT WE OFFER- A comprehensive benefits package- 30 days annual leave, discount on Colart products- Cycle to Work scheme- A hybrid working model offering the flexibility of onsite and remote work- A commitment to sustainability: our vision is to be the most sustainable house of leading creative brands.- Team events- Wellbeing programme- Colart is proud to be a certified B Corp- Commitment to sustainability: Our vision is to be the most sustainable home for leading creative brands.Are you interested?Then please send your application documents to E-Mail anzeigenApply onlineContactColart Northern Europe GmbHMarc E-Mail anzeigen+49 (0)6109 -76 46 67LocationGutenbergstraße 4 , 63477 Maintal, Germany Standort Colart Northern Europe GmbH, Maintal