Dr. Martens is a globally recognisable and culturally influential British brand, with over 60 years of rich heritage. As brand custodians, we are lucky to work for a dynamic, thriving, and ethical business, with people from diverse backgrounds, who bring their true selves to work, and where anyone can grow their career.We are guided by three core values that are at the heart of everything we do: be yourself, act courageously, and show you care. They make us who we are and inspire us to push boundaries, embrace our individuality, and stand up for what's right.THE GIGAs the Credit Controller based in Düsseldorf you will manage & own the collections of trade debt across the DACH other markets as required.Accounts ReceivableResponsible for collections of your assigned portfolio of customersEnsure all outstanding customer invoices are collected within the agreed payment termsWork toward exceeding the weekly cash collection targets set by the businessWork closely with internal functions such as sales, customer services and logistics; being able to influence and build strong working relationshipsEnsure all issues with invoices and deliveries in query are addressed and escalated if requiredWork with the AR Analysts to ensure that credit limits & overdues are cleared / managed in line with orderbook in line with seasonsEscalation of delinquent debt to the EMEA Credit Manager and the wider businessAR AdministrationDownload EUR payments as & when requiredManage strategic administration including access to customer portalsAssist the AR Administrator all with allocation discrepanciesProvide Debtor information weekly to ensure these are available for the Debt Calls with Sales Agents / Country ManagersRaise credit notes and invoices for invoice in query, where requiredResponsible for administrative tasks associated within EMEAReportingProvide debtor performance statistics to the AR Analysts & Credit ManagerProduction of monthly statements & Direct Debit notifications to customersDistribution of proactive & overdue letters to customersWork with the AR Analyst to complete the 20-week cashflow based around calls made to customersTHE STUFF THAT SETS YOU APARTExperience as a Credit Controller or Customer ServicesA working knowledge of credit management, cash management and/or customer servicesFluent in both English and German is essential (spoken & written)Retail experience would be beneficialExcellent communications skills to internal and external customersHave an excellent customer service focus liaising regularly with other departmentsStrong Excel skillsUnderstanding of EDI invoicingProven problem-solving skillsPositive, adaptable, professional & enthusiastic individual with the ability to work wellAbility to engage and able to collaborate with your team to achieve great thingsIndividual who constantly looks for new & efficient ways of workingAre you ready to fill your boots? Apply now.At Dr. Martens, we are committed to creating an environment where we can all be proud to work and be our best. Part of this commitment is being an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, and age.#LI-FQ1 IHRE GRUNDLAGENQUALITÄTEN Es ist nie nur ein Job bei Dr. Martens. Es ist eine Lebenseinstellung. Wir leben und atmen unsere Grundlagen - INTEGRITÄT. FACHMANN. LEIDENSCHAFTLICH. TEAMPLAYER. Sie definieren, wer wir sind und wie wir die Arbeit erledigen. Wir glauben, dass jede Rolle so einzigartig ist wie die Person, die sie ausführt.

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