Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies - from startups to public companies - that rely on Freshworks software-as-a-service (SaaS) to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.Job location - GermanyJob DescriptionThis is an Individual Contributor (IC) role. As a Strategic Account Manager at Freshworks, you’ll drive sales into existing defined paying accounts in the DACH region. Your accounts will all have strategic importance to the growth of the region. You will collaborate with teams across Freshworks to manage all aspects of the sales process, including business development, lead management, qualification, evaluation, and closing. You will advocate multiple Freshworks product lines, and as a brand ambassador, you will champion our innovative Software-as-a-Service products to make organizations more productive, efficient and customer-oriented. You will be tasked with increasing spending on existing product lines as well as cross-selling additional products. You will be partly targeted on churn while also managing the whole renewal and uptick process.Role and ResponsibilitiesDrive sales in a defined set of paying accounts to meet or exceed revenue targets in the DACH Market.Develop and execute a strategic plan that leads to the creation and maintenance of a robust sales pipeline, including opportunities in existing accountsManage numerous accounts concurrently and strategicallyManage the renewal process end-to-endWork alongside the CSM organization to reduce churn in your book of businessProvide regular reporting of pipeline and forecastingCreate and articulate compelling value conversations with C-Level stakeholders and also work in alignment with inside stakeholders, namely AEs, Customer Success, Implementations, Billing, Support, deals teams etcAnalyze sales/metrics data from your accounts to help evolve your strategyAssist customers in identifying industry-relevant use cases and educate customers to make a strong business impactDevelop long-term strategic relationships with key accounts to maintain best-in-class service and customer satisfactionKeep abreast of competition, competitive issues and productsParticipate in team-building and company-growth activities, including strategy setting, sales training, marketing efforts and customer careTravel to customer locations in support of sales efforts as and when requiredQualifications8+ years of experience in direct/field sales with SaaS solutions (B2B environment)Sales experience with CX, CRM or ITSM products is a strong advantageFluent in German (business level)Experience in identifying, developing, negotiating, and closing large-scale technology dealsExperience in presenting a technology suite of products within an existing portfolio of accountsExperience in proactively growing customer relationships while being curious to understand client’s businessPrior experience in an environment where they managed a book of business in technology sales, which included large growth in net new opportunitiesConsult and translate customer business and technology needs into technology solutionsProven track record of consistent territory growth and quota achievementUnderstanding of Customer Experience/Employee Experience in a world of digital business transformationThese are some benefits you can expect from us in return25 days annual Paid-Time-Off (PTO) + additional 5 days off for the 1st 5 years of serviceLife & Long-Term Disability insuranceLearning & Reading budget of up to €1.000 per yearFitness budget of up to €30 per monthFree online yoga classes twice a weekSmunch: order delicious home-cooked meals straight to the office on us 2X a weekFully stocked pantry with healthy fruits, snacks, gourmet coffee, and breakfast optionsWeekly family lunch and quarterly team-building eventsCompany Funded Employee Assistance Program (EAP) for both you and your familyLong Service AwardsDiscounted Tax Support ServicesAt Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion, irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Standort Freshworks, Dortmund

AWS Account Manager (m/f/d)

AllCloud, Dortmund

About AllCloudAllCloud is a global professional services company providing organizations with cloud enablement and transformation tools. As an AWS Premier Consulting Partner and audited MSP, a Salesforce Platinum Partner, and a Snowflake Premier Partner, AllCloud helps clients connect their front and back offices by building a new operating model to harness the benefits of cloud technology and data and analytics.Job SummaryAllCloud is looking for an AWS Account Manager. As an AWS Account Manager at AllCloud, you will be responsible for driving revenue growth in AWS Platform services by prescribing and positioning the right solutions for customers alongside your AWS Platform counterparts. In this role, you will personally demonstrate prescriptive solution-selling expertise, including developing account strategies, interacting with and leading cross-functional resource teams, and providing leadership and hands-on participation in strategic engagements. This role requires sales experience with high-level decision-makers but with a strong focus on high-velocity prospecting and developing new opportunities.The ideal candidate will have B2B sales experience engaging with multiple personas from end-buyers to C-suite executives. They will understand how to identify, develop, negotiate, and close small, medium, and large complex AllCloud AWS services deals. Candidates should be self-starters with a proven track record of exceeding monthly and quarterly input and output goals.Summary of Key ResponsibilitiesThe AWS Account Manager position is a quota-carrying position - a hunter is neededOwn the entire sales cycle, from identifying expansion opportunities to building relationships with key stakeholders to negotiation and contracting (mostly new customer aquisition)Possess a comprehensive understanding of AllCloud AWS solution and connect that knowledge directly to customer ROIProactively develop and identify opportunity signals and generate expansion opportunities (up-sell, add-on, cross-sell, etc.)Act as an escalation point of contact for relationship and commercial issuesDevelop strategies and coordinate cross-functional support to help customers maximize the value from AllCloud and AWSSelling Infrastructure as a Service (IaaS) elements through Managed Services and other AWS platform servicesResponsible for maintaining customer relationships, preparing sales proposals, and ongoing sales activitiesRequirementsMinimum of 3+ years of sales experience in High tech AWS, Azure, or GCP Cloud/Infrastructure / Software to market for a service providerTechnical background: Cloud, Internet, IT, Virtualization, hardware, networkExcellent executive presence with strong written and verbal communication skills in the German and English languagesProven success with technology-orientated customersSales abilities - proven demonstrated track record to meet sales goals, negotiations skillsLeverage a proven sale methodology and approach to produce quarter-over-quarter target attainmentPersonal Abilities – Customer-facing, Communication, customer-oriented, work independently, trustworthy, reliable, focused, and a team playerFluency in German is essential, living in Germany is necessaryAdvantagesAble to connect relationally with both technical and business executivesAble to perform efficiently and effectively without oversight in a fast-paced environmentAble to analyze problems and provide solutionsExperience growing accounts across a spectrum of industries with projects of all sizesExperience negotiating large contracts, working through conflicts, and facilitating joint legal conversationsTransformation experience, including a track record of selling targeted engagements that will underpin AWS and AllCloud strategyWhat’s in it for you?At AllCloud, we offer personal development, meaningful work with the cloud world leaders, and a competitive salary and benefits.Our team inspires progress in each other and our customers through our relentless pursuit of excellence; you will work with leaders who promote learning and personal development.We believe in a bottom-up approach, wherein every role has the power to create impact and offers the opportunity to grow with the company. Not only do we want you to grow into the role of Regional Leader, but we want this role to grow with you.You can apply now to become part of AllCloud.AllCloud is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Standort AllCloud, Dortmund

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