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Working Student Customer Service Associate (German speaker)
NielsenIQ, Frankfurt
Job Description About this job: As a Working Student Customer Service at NielsenIQ, you will be working as part of a team who provide support to some of the largest brands and manufacturers in the FMCG Industry. The position mainly involves handling day-to-day customer inquiries from all our customers using our different platforms and working closely with other teams to develop our support services to the highest standards. You will act as the bridge between our customers and the different teams within the organization, ensuring seamless communication and collaboration to deliver unparalleled customer experiences. Working in our Customer Success department will give you a solid understanding of our business and a broad network within the organization and with our customers. The work is varied and exciting, and you can come up with ideas and contribute to changes and improvements, particularly when working on projects alongside the day-to-day customer inquiries. Responsabilities: Deliver exceptional customer service by promptly and effectively addressing customer inquiries through our customer portal, email, phone and soon, live chat in Microsoft Dynamics. Develop a deep understanding of our RMS, CPS and ecommerce products and of our services to provide accurate information and personalized solutions to customers. Coordinate with various internal teams, including Sales, Operations, Technical Support, and Product Development, to ensure a seamless customer experience and timely resolution of issues. Troubleshoot and resolve customer concerns, identifying opportunities for process improvements and collaborating with relevant teams to implement changes. Build and maintain strong relationships with customers, demonstrating empathy, active listening, and a genuine commitment to their satisfaction. Keep accurate records of customer interactions, track key performance metrics, and share valuable insights with relevant stakeholders to drive continuous improvement. Stay up to date on product updates and company news to provide knowledgeable support and guidance to customers. Qualifications: Fluent German and English Exceptional communication skills, both written and verbal, with the ability to connect with customers and colleagues across multiple teams. Strong problem-solving and decision-making skills, with a flair for handling diverse tasks and responsibilities. Excellent organizational and multitasking abilities, with a keen eye for detail. A passion for customer service, and a dedication to exceeding customer expectations and fostering long-lasting relationships. Able to quickly adapt to new technology and learn new systems. What we offer: Personal development : You will benefit from a lot of training in order to develop a strong understanding of successful innovation and what drives in-market sales for new products. Work in a mixed system: part of the week you work from home (home office), and part from the office. Therefore, we provide all the necessary equipment to perform your duties from home, Great Culture - Our core values are Integrity, Responsibility and Passion and you will experience a dynamic, open, international, and solution-oriented environment where you can simply be yourself. Peer-to-peer recognition program to enable feedback sharing and reward your achievements Making an impact on biggest FMCG manufacturers' growth. #LI-SR2 Additional Information About NIQ NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ, is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ. Want to keep up with our latest updates? Follow us on: | | | Our commitment to Diversity, Equity, and Inclusion NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. NIQ or any of our subsidiaries will never ask you for money at any point of the recruitment or onboarding process. Standort NielsenIQ, Frankfurt
Praktikum im Bereich Sales und Kundenbetreuung (m/w/d)
easierLife GmbH, Karlsruhe
Über das UnternehmenWir beschäftigen uns mit der Entwicklung von innovativen Produkten, um Menschen ein unabhängiges Leben zu ermöglichen und die Selbstständigkeit von Menschen zu fördern.Wir entwickeln Hausnotruf und weitere Notruf-Systeme für jede Lebenssituation.Wir machen Ihr Leben einfach sicherer.Was bieten wir dir? Intensives Onboarding, um unsere vertriebsnahen Prozesse und unsere Produkte kennenzulernen Tiefe Einblicke in ein stark wachsendes Start-up und eine inspirierende Arbeitsatmosphäre Flexible Zeiteinteilung Du hast die Möglichkeit nachhaltig Einfluss auf unser Start-up und unsere Produkte zu nehmen – wir würden uns freuen, wenn du auch dauerhaft bei uns bleibstWelche Aufgaben erwarten dich? Du arbeitest direkt an Projekten mit der Vertriebsleitung zusammen Unterstützung beim Ausbau unseres Ticketing- und Helpdesk-Systems zur Optimierung unserer internen Prozesse Du unterstützt unser Team bei der Kundenbetreuung ab dem erfolgreichen Vertragsabschluss Betreuung unserer Kunden in der ersten Testphase telefonisch oder per Mail (Fragen zu Installation & Funktionalität der Geräte oder auch Vertraglichem) Du wirkst aktiv bei der Gestaltung unserer internen Kundensupportprozesse mit Einblicke und Mitarbeit in zahlreichen vertriebsnahe Prozesse wie die Logistik, das Rechnungswesen oder Marketing Dein konkretes Aufgabenprofil werden wir gemeinsam mit dir erarbeitenWas solltest du mitbringen? Du bist in einer Ausbildung oder einem Studium des Wirtschaftsingenieurwesens, BWL, Kommunikation, Psychologie oder Ähnlichem? Uns sind vor allem deine Motivation, deine Kreativität und deine Umsetzungsstärke im gemeinsamen Arbeiten wichtig Du hast schon ersten Kontakt zu CRM-Systemen und hast Spaß an Prozessmanagement Du hast eine starke Kundenorientierung und ein schnelles Verständnis für neue Bereiche und Problemfelder Hohes Verantwortungsbewusstsein und lösungsorientiertes Handeln zeichnen dich ausUnser Jobangebot Praktikum im Bereich Sales und Kundenbetreuung (m/w/d) klingt vielversprechend?Bei unserem Partner Workwise ist eine Bewerbung für diesen Job in nur wenigen Minuten und ohne Anschreiben möglich. Anschließend kann der Status der Bewerbung live verfolgt werden. Wir freuen wir uns auf eine Bewerbung über Workwise. Standort easierLife GmbH, Karlsruhe
Teamcenter (PLM Tool) System Administrator (f/m/x)
, Bad Friedrichshall
Careers for those Who prefer the fast lane YOUR FRONT-ROW SEAT FOR REVOLUTIONARY ELECTROMOBILITY We are Valmet Automotive: Since 1968, we have stood for integrated automotive engineering on behalf of world-renowned OEMs. Today, around 3,700 employees in Finland, Germany and Poland shape our success as a complete vehicle manufacturer in the automotive sector, and as a system supplier for battery systems as well as kinematic and convertible top systems. Our entire strategy, and especially our EV Systems branch, focuses on tomorrow’s mobility. We develop and manufacture battery systems from 48V to high voltage for vehicles and off-high­way applications. As part of our team, you'll not only ignite the turbo boost for your professional development – you'll be at the forefront of the electromobility revolution. Our work culture? Straightforward and honest. Arrogance is not our thing. We let our actions speak for themselves, are coura­geous, constantly learn new things – and respect each other. Because respect is at the heart of our team spirit. We take our tasks and you seriously. So, hit the start button and enrich us as a Teamcenter (PLM Tool) System Administrator (f/m/x) in Bad Friedrichshall near Heilbronn or Munich; Germany Your job site and team No matter whether you join us in Bad Friedrichshall or Munich – at every Valmet Automotive lo­ca­tion you can be sure of state-of-the-art working environments, motivated colleagues and of consideration for your wishes. As a member of our IT department, you can expect strong team spirit and real variety. Every day, you will ensure that our employees can work with efficient and modern IT solutions. Here’s where you’ll make an impact You'll support our users for all Teamcenter applications. This includes the creation and modification of basic data, EBOM/MBOM management, workflow designer, mo­di­fi­ca­tion and deployment of the BMIDE data model. Training courses for “teamcenter” users are created and conducted by you. You'll communicate with the application pro­vider for higher-level support (GTAC) and carry out new installations, software up­grades and software patch installations in cooperation with TC service providers. Creation, maintenance and docu­men­ta­tion of appropriate security and control mea­sures and compliance with infra­struc­ture archi­tecture standards. Last but not least, you’ll support and/or lead special IT projects. This is your basic equipment Bachelor's degree in the field of IT or a vo­ca­tio­nal apprenticeship with relevant work experience. First experience administrating Teamcenter Ideally, you have some experience with NX and CATIA. Your English: Off the charts! Your German: Ebenfalls prima! Other strong points of yours: open-minded and ability to commu­ni­cate with different characters. Your for­mu­la for success: “change = chance”. Our special extras Well-structured onboarding Great development opportunities with clear career paths, target agreements and regular feedback An employer committed to sustainable, environmentally conscious business practices that is expanding rapidly 30 days of vacation as well as special leave days and great bonuses for certain private occasions Capital-forming benefits and above-average company pension scheme Friendly colleagues who want to set things in motion Attractive, performance-related bonuses Possibility of remote, flexible working (if your position allows it) Ergonomic and modern workstations Free coffee, fruits and water Employee discounts with Corporate Benefits and an employee referral program We support your mobility with Bikeleasing Versatile e-learning opportunities to explore new horizons Entertaining, often unforgettable company events Off to the starting line! Simply upload your application documents via our application tool. If we have what you’d like, and you’ve got what we’re looking for, there's nothing standing in the way of a first interview, in which we'll be happy to clarify all your questions! If you have any questions before you apply, Enrico Springer from HR will be happy to hear from you on +491755305467. Apply now! Note: Colorful teams are one of our key strengths. We welcome anyone who recognizes her- or himself in the ad above. We explicitly promote diversity, equal opportunities regardless of age, origin and gender, and the inclusion of handicapped people.
Jira Software /Jira Service Management Administrator (m/w/d)
, Offenbach am Main
+++ DIREKTVERMITTLUNG in Festanstellung (keine Zeitarbeit) / Vermittlungsgutscheine (AVGS) werden akzeptiert +++ Bei Fragen einfach unverbindlich anrufen: 03048479484 oder einen Rückruf vereinbaren: https://radas.de/Ihre Aufgaben/Profil:Ab sofortGehalt 55 - 60kHome-Office möglich!Gute Deutsch- und Englisch-Kenntnisse Erfahrung mit JiraAministration von Jira Software und Jira Service ManagementWorkflowsTicketmaskenAutomationenWeiterentwicklung von Ideen und KonzeptenOnboarding von weiteren Fachbereichen in Jira Software / Service Management inkl. Anforderungsmanagement und BeratungKommunikation im Unternehmen hinsichtlich Updates und WartungenDokumentationWeitere Infos:Branche des Arbeitgebers: Erbringung von Dienstleistungen der InformationstechnologieBeginn der Tätigkeit: ab sofort (nach Vereinbarung)Arbeitszeit: VollzeitBefristung: Unbefristete BeschäftigungEinsatzorte: 63067 Offenbach am MainVergütung: Festgehalt pro Monat von 4.500,00 bis 5.000,00 EURInteresse an dem Job?Online-Bewerbung: https://radas.de/de/jobsdb/job/176265/Jira-Software-Jira-Service-Management-Administrator-m-w-d.htmloder alternativ per Mail-Bewerbung an: [email protected] Fragen zur Bewerbung erreichen Sie uns telefonisch unter: 03048479484Interne Referenznummer: 12254-2-176265-S (bitte bei Bewerbung angeben)Eine Stellenanzeige von RADAS Jobbörse & Personalvermittlung GmbH