Überblick über die Statistik des Gehaltsniveaus für "Desktop Support in Berlin"

L1 Service Desk – German Speaker (Fully Remote)As a preferred supplier to one of our biggest Consultant client, I am seeking for an L1 Service Desk for a fully remote position in Germany.Key Responsibilities:Provide level 1 remote desktop support and perform other activities based on SOPsPerform user account management activitiesResponsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications)Provide hardware / software / network problem diagnosis / resolution via /telephone/email/chat for customers end usersRoute problems to internal 2nd and 3rd level IT support staff.Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.Administer and provide User account provisioning.Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's.Responds to telephone calls, email, instant messages, and assigned tickets from users;Assign work orders / incidents to appropriate support teams and follow up until closure.Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps;Troubleshoot client software and basic network connectivity problemsParticipate in on-going training and departmental developmentRoutine maintenance updates with other IT staff and business unitsProvide all required documentation including standards, configurations and diagramsRequirements:Phone support experience necessary.Disciplined, systematic problem-solving skills required.ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service CenterUser account creation for Active Directory, Exchange Mailboxes, Distribution listsRemote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native toolsMS Office Suite: MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio, VPN and remote dial-in users Support for laptop, desktops, and printersSkills:Need B2 (English) & C1 (German) & Multilingual.Good documentation skills & Good working knowledge of MS OFFICE (Including MS Project and Visio)Should have a great customer handling skillsAble to handle unforeseen situationsHigh level of acceptance, can drives company value and its methodologyContract: 6+ months (option to extend)Rates: ExcellentLocation: Fully Remote, GermanyInterview: 2 stages, 1 technical + 1 assessmentNick ChinweerapuntAccount ManagerGazelle Global ConsultingTel +31 85 111 0171Tel +44 203 588 7747Mob +44 7377 403 773E-Mail anzeigen Standort Gazelle Global, Berlin

Who We Are! ITC Infotech is a leading global technology services and solutions provider, led by Business and Technology Consulting. ITC Infotech provides business-friendly solutions to help clients succeed and be future-ready, by seamlessly bringing together digital expertise, strong industry specific alliances and the unique ability to leverage deep domain expertise from ITC Group businesses. The company provides technology solutions and services to enterprises across industries such as Banking & Financial Services, Healthcare, Manufacturing, Consumer Goods, Travel and Hospitality, through a combination of traditional and newer business models, as a long-term sustainable partner. Your X-Factor Work ethic - You are a consummate professional. Aptitude - You have an innate capacity to transition from project to project without skipping a beat. Communication - You have excellent written and verbal communication skills for coordination across projects and teams.Impact - You are a critical thinker with an emphasis on creativity and innovation. Passion - You have the drive to succeed paired with a continuous hunger to learn. Leadership - You are trusted, empathetic, accountable, and empower others around you.Your life at ITC Infotech Solution SupportTriage all logged incidents (involve Business System owner where necessary)Escalate to Level 2 & 3 support where required.Resolve all data/admin related incidents.Provide feedback on progress, resolution or escalation to system users and functional leads.AccessApprove or reject all access requests based on business need/confidentiality.Assign the requested access once approved within the system of concern.Periodically review user list to ensure it’s aligned to business objectives.ChangeCapture all new changes in the ADO board.Manage the ADO board and solution delivery in line with DRG prioritization.Raise any SAP related Data change requests via Snow.Work with customer success to deliver all approved changes under the DevOps model.Disaster RecoveryCoordinate the system restore working with Planisware Customer Success TeamsData ExtractionAssess all requests for data extraction.Raise the required ServiceNow request for data extract.SKILLS, KNOWLEDGE, EXPERIENCE:Diploma with 5 years’ experience or minimum 8 years of DevOps and Services experienceGood understanding of Planisware and Loftware Good understanding of ServiceNow platformService Level Management in line with ITIL principlesResolver Team coordination and managementRelationship management and conflict resolution skills A good understanding of the organization’ services provided, customers/users, business functions and the digital capabilities that contribute towards delivery. Innovative thinking with service quality, and its improvement, within limits of costs and business direction Experience in large global organisation using in-sourced and out-sourced IT service providers. Responsible for managing services across multiple pillars.Manages OEM 3rd party customer success teams.Ensures fulfilment of services as per SLA, monitors and captures performance via Service Reviews1st level escalation points and focus for any end user engagement activities.Monitoring and reporting to ensure compliance for to SLA and support processes. Standort ITC Infotech, Berlin

Im IT-Bereich arbeitet die aap seit sieben Jahren mit einem IT-Systemhaus zusammen, das die Betreuung der IT-Infrastruktur übernimmt. Der Client Support wurde bisher ebenfalls vom IT-Dienstleister durchgeführt, dieser soll nun wieder inhouse betreut werden. Daher suchen wir zum nächstmöglichen Zeitpunkt für unsere Zentrale in Berlin einen Systemadministrator Client Support (m/w/d). Ihre AufgabenBetreuung der aap-Mitarbeiter*innen im Client Support: kompetente, termingerechte Durchführung aller anfallenden Aufgaben in diesem BereichFirst- und Second-Level-Betreuung im M365-UmfeldAdministration von teils medizinischer und/oder validierter Spezialsoftware, z. B. proAlpha, Babtec, Testo (Reinraum) in Zusammenarbeit mit den HerstellernHardware-Ausgabe und -AusleiheDokumentation der IT-Prozesse nach internen Qualitätsmanagement-VorgabenAbstimmung und Zusammenarbeit mit dem IT-Dienstleister bei Themen aus dem InfrastrukturbereichMitarbeit bei der Konzeptionierung und Durchführung von IT-Projekten sowie der Einführung neuer SystemeIhr ProfilAbgeschlossene technische Ausbildung, z. B. Fachinformatiker für Systemintegration (m/w/d), oder abgeschlossenes Studium im IT-Bereich, z. B. Informatik, Wirtschaftsinformatik, Software-Engineering, oder vergleichbare QualifikationGute Kenntnisse in den gängigen Microsoft-Betriebssystemen, Cloud- und Office-Produkten, Blackberry UEMErfahrung in der Betreuung als Administrator (m/w/d)Erfahrung mit Netzwerken (Aruba, Sophos) von Vorteil Ausgeprägtes technisches Verständnis, hohe Team- und Kommunikationsfähigkeit sowie eine serviceorientierte, strukturierte und selbstständige ArbeitsweiseDeutschkenntnisse mindestens C1 in Wort und Schrift Englischkenntnisse wünschenswertWir bieten IhnenEine abwechslungsreiche Arbeit in einer zukunftsweisenden Branche Gutes Arbeitsklima in einem motivierten TeamEine leistungsgerechte Entlohnung Möglichkeiten zu Fort- und WeiterbildungenFlache Hierarchien und kurze Entscheidungswege Mitarbeit an spannenden IT-Projekten mit Entwicklungspotenzial (z.B. die Neuaufstellung der IT-Infrastruktur mit Umzug in die Cloud) Zuschuss zur betrieblichen Altersvorsorge Zuschuss zum Deutschland-Ticket30 Tage Urlaub Zentrale Lage mit guter Verkehrsanbindung Standort aap Implantate AG, Berlin